Join our mission to equip people with skills to overcome homelessness

“The leaves of the Tree of Life are for the healing of the nations”

– Revelation 22:2

What is the
Challenge of Homelessness?

 

South Africans face one of the worst unemployment rates globally. Our youth are growing up in communities with limited opportunities for education and future employment, and many of our youth turn to gangs and addiction. This puts many on to the streets or at risk of homelessness.

The longer someone remains homeless the harder it is for them to forge a pathway out of homelessness. And it costs less to give someone a future, than it costs to maintain someone on the street.

A 2019 study into the cost of homelessness in Cape Town found:

Homeless in Cape Town

%

Experience Chronic Homelessness

Average years on the street

How do you overcome
Homelessness?

We exist to create an effective life change pathway accessible to every person experiencing homelessness.
Over the last 25 years, we have crafted an innovative skills based programme designed by a multidisciplinary team of Occupational Therapists, Social workers, homeless support workers, counsellors, trainers and life coaches.

The programme is Christian faith based, with long term results for rehabilitation and reintegration.

Basic needs for homeless
Phase 1 –
Homeless Support Centre

People access basic needs such as meals, clothing and ablutions through vouchers, removing money from the streets.

rehabilitation for homeless
Phase 2 –
Rehabilitation

When ready, people access therapy and rehabilitation, with shelter. U-turn has a 70% successful rehabilitation rate.

Phase 3 –
Work-Readiness

Phase 3 Champions access work opportunities at U-turn social enterprises, skills training and ongoing therapy.

Employment for Homeless
Phase 4 – Independent
Employment

Champions securing open-labor work and join a peer-led support group. 80% of graduates remain employed and sober.

Our Impact

 

Our programme is a patient rehabilitation and skills development. On average it takes two years for Champions on our Phase 3 Work-Readiness progamme to graduate into independent, open-labor market employment.

6 months after graduating, we follow up with our graduates, below are results from the programme’s impact for the last 5 years…

%

Remain Sober

%

Remain Employed

%

Remain Housed

Annual Reports

2023

2022

2021

2020

2019

For Annual Reports older than 2019, please get in touch with us.

Homeless-Annual-Report
In the Media

Cape Argus: ‘Merry-go-round to nowhere’: Homeless shelter in District Six scrapped

November 21, 2023

Cape Town – An about-turn on a proposal to establish an additional homeless shelter in District Six has been described as a “merry-go-round to nowhere”, as the metro experienced an uphill battle to alleviate homelessness.

Bizcommunity: One of Cape Town’s few free rehab centres has closed its doors to adults

December 27, 2023

The Kensington Treatment Centre, one of few in-patient rehabilitation centres in Cape Town, has stopped accepting adults because of financial constraints….

Cape Times: Helping homeless get back their lives

January 10, 2023

Your well-intended cash handout to a homeless person does not address the underlying social problems that cause begging. A cash handout in response to street solicitation is probably one of the main…

#ThisIsWorking

U-turn runs social enterprises providing over 150 champions on Phase 3 Work-Readiness with work opportunities, on-the-job training, stipends, shelter, food, transport, life skills, therapy and relapse prevention.

Champions learn retail skills, endemic gardening, building and maintenance, or web development and coding.

By supporting these businesses, you help to get South Africa working.

BuildBack

Building and maintenance for houses, complexes and business.

See BuildBack.co.za

Charity Shops

Preloved clothing and goods sold in carefully styled thrift stores (and one vintage bus)

See our secondhand shops

Connect Solutions

Digital consultancy agency offering web development and Salesforce solutions.

See ConnectSolutions.org.za

LivingRoots

Endemic nursery and gardening service based in Claremont, Cape Town.

See LivingRoots.co.za

Mi-change Vouchers

Homeless vouchers providing services, support and rehabilitation.

See Michange.org

Work With Us

Background

U-turn is a thriving non-profit that exist to give homeless people the skills to overcome homelessness. Founded in 1997, we believe in life after homelessness. We believe that every homeless individual should have access to an effective pathway that addresses their physical, spiritual and emotional needs so they can leave the streets and become a long-term productive member of society.

To help homeless people overcome homelessness we operate a phased rehabilitation programme that gives individuals new ways of thinking (via Substance abuse rehab, direct training and Occupational Therapy) as well as work places (offered in our social enterprises) where candidates can test and apply the training they’ve received. In the process, the programme inculcates a healthy work ethic, furnish modern job skills and give 18-24 months of real work experience so that individuals can graduate and be gainfully employed in the modern South African economy.

The programme is yielding wonderful results. Our candidates typically graduate into open market employment and show an 83% long term success rate! We are actively working to expand the programme to more locations in Cape Town and across South Africa.

Shop Manager: CBD

Background

U-turn is a thriving non-profit that exist to give homeless people the skills to overcome homelessness. Founded in 1997, we believe in life after homelessness. We believe that every homeless individual should have access to an effective pathway that addresses their physical, spiritual and emotional needs so they can leave the streets and become a long-term productive member of society.

To help homeless people overcome homelessness we operate a phased approach that includes rehabilitation from substance abuse, counselling, life-skills training and work placement in one of our social enterprises. This allows candidates to test and apply the training they’ve received. In the process, the programme inculcates a healthy work ethic, furnish modern job skills and give 18-24 months of real work experience so that individuals can graduate and be gainfully employed in the modern South African economy.

The programme is yielding wonderful results. Our candidates typically graduate into open market employment and show an 80% long term success rate! We are actively working to expand the programme to more locations in Cape Town and across South Africa.

The position – retail with purpose

There is an opportunity for a person with strong retail skills and experience to join the U-turn team as Shop Manager thus giving them the opportunity to apply their professional retail skills in a development setting.

Reporting directly to the Retail Area Manager, the candidate will apply their retail skills to run our retails store in Maitland to grow sales and profitability. At the same time, the person will be managing a team of sales assistants who were formerly homeless and are currently on the U-turn work- rehabilitation programme.

The ideal candidate is someone who is happy to work in an organization with strong Christian motivations, displays a passion to see people grow (i.e. to work developmentally) and is excellent at customer service. This is a full time position.

Key areas of responsibility

  • Manage a U-turn charity store to meet sales targets, including motivating staff to do so.
  • Provide excellent customer service, dealing effectively with complaints and queries, and encouraging customers to join the U-turn loyalty programme.
  •  Ensure cash and stock handling at the store is done as per instructions
  • Preparing promotional materials and display.
  •  Ensure the store is a therapeutic space for those on the U-turn Life Change Programme.
  •  Provide training for and day to day management of store assistants, including task allocation, leave days, adherence to the disciplinary code, and supporting the unique growth journey of each person.
  •  Maintain, update, and enforce safety and security procedures.

Experience

  •  Previous experience in the retail sector (essential)
  • Experience as a duty manager/ assistant manager or a manager in a retail setting (desirable)

Skills

  • Excellent communication skills – verbal and written
  • Well-developed interpersonal skills
  • Excellent organisational skills and ability to prioritise
  • A collaborative team player – concerned with the team success as well as individual performance
  • Ability to motivate, coach and develop people
  • Commercial awareness

Personal Attributes

  •  Self-starter – high energy levels, able to self-direct their work to hit targets
  • Enthusiastic and confident
  •  Resourceful
  •  Trustworthy – works with integrity
  •  Good Listener – will challenge constructively and respond well to feedback

Organisational Fit (where applicable)

  • If in Recovery – actively engaged in own ongoing recovery, accessing accountability support and practicing recovery behaviour
  • If employed as a Professional – affiliation with professional board, continued personal development and accessing supervision
  • Gospel orientation – connected to a local fellowship of believers, reading the Bible and grounded in Gospel-motivated Social Action

Next Steps

Candidates interested in this position should apply to recruitment@homeless.org.za. You must include a CV and a letter of motivation as part of the application plus a photo of yourself. The letter of motivation should be approximately 1 page in length and include information on why you would like to work at U-turn and how you fulfil the required skills and attitudes outlined above. Applications without a letter of motivation will NOT be considered. Should you not have heard from us within 2 weeks, please consider your application unsuccessful.

Retail with Purpose - Manager: Johannesburg

Background

U-turn is a thriving non-profit that exist to give homeless people the skills to overcome homelessness. Founded in 1997, we believe in life after homelessness. We believe that every homeless individual should have access to an effective pathway that addresses their physical, spiritual and emotional needs so they can leave the streets and become a long-term productive member of society.

To help homeless people overcome homelessness we operate a phased approach that includes rehabilitation from substance abuse, counselling, life-skills training and work placement in one of our social enterprises. This allows candidates to test and apply the training they’ve received. In the process, the programme inculcates a healthy work ethic, furnish modern job skills and give 18-24 months of real work experience so that individuals can graduate and be gainfully employed in the modern South African economy.

The programme is yielding wonderful results. Our candidates typically graduate into open market employment and show an 80% long term success rate! We are actively working to expand the programme to more locations in Cape Town and across South Africa.

The position – retail with purpose

There is an opportunity for a person with strong retail skills and experience to join the U-turn team as Shop Manager in Johannesburg,  thus giving them the opportunity to apply their professional retail skills in a development setting.

Reporting directly to the Retail Operations Manager,, the candidate will apply their retail skills to run our retails store to grow sales and profitability. At the same time, the person will be managing a team of sales assistants who were formerly homeless and are currently on the U-turn work- rehabilitation programme.

The ideal candidate is someone who is happy to work in an organization with strong Christian motivations, displays a passion to see people grow (i.e. to work developmentally) and is excellent at customer service. This is a full time position.

Key areas of responsibility

  • Manage a U-turn charity store to meet sales targets, including motivating staff to do so.
  • Provide excellent customer service, dealing effectively with complaints and queries, and encouraging customers to join the U-turn loyalty programme.
  •  Ensure cash and stock handling at the store is done as per instructions
  • Preparing promotional materials and display.
  •  Ensure the store is a therapeutic space for those on the U-turn Life Change Programme.
  •  Provide training for and day to day management of store assistants, including task allocation, leave days, adherence to the disciplinary code, and supporting the unique growth journey of each person.
  •  Maintain, update, and enforce safety and security procedures.

Experience

  •  Previous experience in the retail sector (essential)
  • Experience as a duty manager/ assistant manager or a manager in a retail setting (desirable)

Skills

  • Excellent communication skills – verbal and written
  • Well-developed interpersonal skills
  • Excellent organisational skills and ability to prioritise
  • A collaborative team player – concerned with the team success as well as individual performance
  • Ability to motivate, coach and develop people
  • Commercial awareness

Personal Attributes

  •  Self-starter – high energy levels, able to self-direct their work to hit targets
  • Enthusiastic and confident
  •  Resourceful
  •  Trustworthy – works with integrity
  •  Good Listener – will challenge constructively and respond well to feedback

Organisational Fit (where applicable)

  • If in Recovery – actively engaged in own ongoing recovery, accessing accountability support and practicing recovery behaviour
  • If employed as a Professional – affiliation with professional board, continued personal development and accessing supervision
  • Gospel orientation – connected to a local fellowship of believers, reading the Bible and grounded in Gospel-motivated Social Action

Next Steps

Candidates interested in this position should apply to recruitment@homeless.org.za. You must include a CV and a letter of motivation as part of the application plus a photo of yourself. The letter of motivation should be approximately 1 page in length and include information on why you would like to work at U-turn and how you fulfil the required skills and attitudes outlined above. Applications without a letter of motivation will NOT be considered. Should you not have heard from us within 2 weeks, please consider your application unsuccessful.

Retail Area Manager - Johannesburg

Background

U-turn is a thriving non-profit that exist to give homeless people the skills to overcome homelessness. Founded in 1997, we believe in life after homelessness. We believe that every homeless individual should have access to an effective pathway that addresses their physical, spiritual and emotional needs so they can leave the streets and become a long-term productive member of society.

To help homeless people overcome homelessness we operate a phased approach that includes rehabilitation from substance abuse, counselling, life-skills training and work placement in one of our social enterprises. This allows candidates to test and apply the training they’ve received. In the process, the programme inculcates a healthy work ethic, furnish modern job skills and give 18-24 months of real work experience so that individuals can graduate and be gainfully employed in the modern South African economy.

The programme is yielding wonderful results. Our candidates typically graduate into open market employment and show an 80% long term success rate! We are actively working to expand the programme to more locations in Cape Town and across South Africa.

The position – retail with purpose

There is an opportunity for a person with strong retail skills and experience to join the U-turn team as Retail Area Manager in Johannesburg,  thus giving them the opportunity to apply their professional retail skills in a development setting.

Reporting directly to the Retail Operations Manager,, the candidate will apply their retail skills to run our retails store to grow sales and profitability. At the same time, the person will be managing a team of sales assistants who were formerly homeless and are currently on the U-turn work- rehabilitation programme.

The ideal candidate is someone who is happy to work in an organization with strong Christian motivations, displays a passion to see people grow (i.e. to work developmentally) and is excellent at customer service. This is a full time position.

Key areas of responsibility

  • Manage U-turn Managers under the direction of Retail Operations Manager and Personal Development team
  • Deal with high level customer complaints and queries
  • Dealing with HR queries across stores. Leave approval, Disciplinaries and payslips.
  • Ensuring that monthly store audits and stocktakes are done to help strengthen overall operations
  •  Overseeing and maintaining a high standard across social media platforms – Facebook, whatsapp and tik tok, etc
  •  Manages the bizfo POS setup and training of all staff on how to use new parts of the POS. This is then followed up with training manuals.
  • Use and Contribute to existing planning & record keeping systems to ensure continuous improvement of
    your areas of responsibility

Experience

  •  Previous experience in the retail sector (essential)
  • Experience as a duty manager/ assistant manager or a manager in a retail setting (desirable)

Skills

  • Excellent communication skills – verbal and written
  • Well-developed interpersonal skills
  • Excellent organisational skills and ability to prioritise
  • A collaborative team player – concerned with the team success as well as individual performance
  • Ability to motivate, coach and develop people
  • Commercial awareness

Personal Attributes

  •  Self-starter – high energy levels, able to self-direct their work to hit targets
  • Enthusiastic and confident
  •  Resourceful
  •  Trustworthy – works with integrity
  •  Good Listener – will challenge constructively and respond well to feedback

Organisational Fit (where applicable)

  • If in Recovery – actively engaged in own ongoing recovery, accessing accountability support and practicing recovery behaviour
  • If employed as a Professional – affiliation with professional board, continued personal development and accessing supervision
  • Gospel orientation – connected to a local fellowship of believers, reading the Bible and grounded in Gospel-motivated Social Action

Next Steps

Candidates interested in this position should apply to recruitment@homeless.org.za. You must include a CV and a letter of motivation as part of the application plus a photo of yourself. The letter of motivation should be approximately 1 page in length and include information on why you would like to work at U-turn and how you fulfil the required skills and attitudes outlined above. Applications without a letter of motivation will NOT be considered. Should you not have heard from us within 2 weeks, please consider your application unsuccessful.

Shop Manager: Wynberg (Maynard Mall)

Background

U-turn is a thriving non-profit that exist to give homeless people the skills to overcome homelessness. Founded in 1997, we believe in life after homelessness. We believe that every homeless individual should have access to an effective pathway that addresses their physical, spiritual and emotional needs so they can leave the streets and become a long-term productive member of society.

To help homeless people overcome homelessness we operate a phased approach that includes rehabilitation from substance abuse, counselling, life-skills training and work placement in one of our social enterprises. This allows candidates to test and apply the training they’ve received. In the process, the programme inculcates a healthy work ethic, furnish modern job skills and give 18-24 months of real work experience so that individuals can graduate and be gainfully employed in the modern South African economy.

The programme is yielding wonderful results. Our candidates typically graduate into open market employment and show an 80% long term success rate! We are actively working to expand the programme to more locations in Cape Town and across South Africa.

The position – retail with purpose

There is an opportunity for a person with strong retail skills and experience to join the U-turn team as Shop Manager thus giving them the opportunity to apply their professional retail skills in a development setting.

Reporting directly to the Retail Area Manager, the candidate will apply their retail skills to run our retails store in Maitland to grow sales and profitability. At the same time, the person will be managing a team of sales assistants who were formerly homeless and are currently on the U-turn work- rehabilitation programme.

The ideal candidate is someone who is happy to work in an organization with strong Christian motivations, displays a passion to see people grow (i.e. to work developmentally) and is excellent at customer service. This is a full time position.

Key areas of responsibility

  • Manage a U-turn charity store to meet sales targets, including motivating staff to do so.
  • Provide excellent customer service, dealing effectively with complaints and queries, and encouraging customers to join the U-turn loyalty programme.
  •  Ensure cash and stock handling at the store is done as per instructions
  • Preparing promotional materials and display.
  •  Ensure the store is a therapeutic space for those on the U-turn Life Change Programme.
  •  Provide training for and day to day management of store assistants, including task allocation, leave days, adherence to the disciplinary code, and supporting the unique growth journey of each person.
  •  Maintain, update, and enforce safety and security procedures.

Experience

  •  Previous experience in the retail sector (essential)
  • Experience as a duty manager/ assistant manager or a manager in a retail setting (desirable)

Skills

  • Excellent communication skills – verbal and written
  • Well-developed interpersonal skills
  • Excellent organisational skills and ability to prioritise
  • A collaborative team player – concerned with the team success as well as individual performance
  • Ability to motivate, coach and develop people
  • Commercial awareness

Personal Attributes

  •  Self-starter – high energy levels, able to self-direct their work to hit targets
  • Enthusiastic and confident
  •  Resourceful
  •  Trustworthy – works with integrity
  •  Good Listener – will challenge constructively and respond well to feedback

Organisational Fit (where applicable)

  • If in Recovery – actively engaged in own ongoing recovery, accessing accountability support and practicing recovery behaviour
  • If employed as a Professional – affiliation with professional board, continued personal development and accessing supervision
  • Gospel orientation – connected to a local fellowship of believers, reading the Bible and grounded in Gospel-motivated Social Action

Next Steps

Candidates interested in this position should apply to recruitment@homeless.org.za. You must include a CV and a letter of motivation as part of the application plus a photo of yourself. The letter of motivation should be approximately 1 page in length and include information on why you would like to work at U-turn and how you fulfil the required skills and attitudes outlined above. Applications without a letter of motivation will NOT be considered. Should you not have heard from us within 2 weeks, please consider your application unsuccessful.

Shop Manager: Maitland

Background

U-turn is a thriving non-profit that exist to give homeless people the skills to overcome homelessness. Founded in 1997, we believe in life after homelessness. We believe that every homeless individual should have access to an effective pathway that addresses their physical, spiritual and emotional needs so they can leave the streets and become a long-term productive member of society.

To help homeless people overcome homelessness we operate a phased approach that includes rehabilitation from substance abuse, counselling, life-skills training and work placement in one of our social enterprises. This allows candidates to test and apply the training they’ve received. In the process, the programme inculcates a healthy work ethic, furnish modern job skills and give 18-24 months of real work experience so that individuals can graduate and be gainfully employed in the modern South African economy.

The programme is yielding wonderful results. Our candidates typically graduate into open market employment and show an 80% long term success rate! We are actively working to expand the programme to more locations in Cape Town and across South Africa.

The position – retail with purpose

There is an opportunity for a person with strong retail skills and experience to join the U-turn team as Shop Manager thus giving them the opportunity to apply their professional retail skills in a development setting.

Reporting directly to the Retail Area Manager, the candidate will apply their retail skills to run our retails store in Maitland to grow sales and profitability. At the same time, the person will be managing a team of sales assistants who were formerly homeless and are currently on the U-turn work- rehabilitation programme.

The ideal candidate is someone who is happy to work in an organization with strong Christian motivations, displays a passion to see people grow (i.e. to work developmentally) and is excellent at customer service. This is a full time position.

Key areas of responsibility

  • Manage a U-turn charity store to meet sales targets, including motivating staff to do so.
  • Provide excellent customer service, dealing effectively with complaints and queries, and encouraging customers to join the U-turn loyalty programme.
  •  Ensure cash and stock handling at the store is done as per instructions
  • Preparing promotional materials and display.
  •  Ensure the store is a therapeutic space for those on the U-turn Life Change Programme.
  •  Provide training for and day to day management of store assistants, including task allocation, leave days, adherence to the disciplinary code, and supporting the unique growth journey of each person.
  •  Maintain, update, and enforce safety and security procedures.

Experience

  •  Previous experience in the retail sector (essential)
  • Experience as a duty manager/ assistant manager or a manager in a retail setting (desirable)

Skills

  • Excellent communication skills – verbal and written
  • Well-developed interpersonal skills
  • Excellent organisational skills and ability to prioritise
  • A collaborative team player – concerned with the team success as well as individual performance
  • Ability to motivate, coach and develop people
  • Commercial awareness

Personal Attributes

  •  Self-starter – high energy levels, able to self-direct their work to hit targets
  • Enthusiastic and confident
  •  Resourceful
  •  Trustworthy – works with integrity
  •  Good Listener – will challenge constructively and respond well to feedback

Organisational Fit (where applicable)

  • If in Recovery – actively engaged in own ongoing recovery, accessing accountability support and practicing recovery behaviour
  • If employed as a Professional – affiliation with professional board, continued personal development and accessing supervision
  • Gospel orientation – connected to a local fellowship of believers, reading the Bible and grounded in Gospel-motivated Social Action

Next Steps

Candidates interested in this position should apply to recruitment@homeless.org.za. You must include a CV and a letter of motivation as part of the application plus a photo of yourself. The letter of motivation should be approximately 1 page in length and include information on why you would like to work at U-turn and how you fulfil the required skills and attitudes outlined above. Applications without a letter of motivation will NOT be considered. Should you not have heard from us within 2 weeks, please consider your application unsuccessful.

Shop Manager: Southern Suburbs

Background

U-turn is a thriving non-profit that exist to give homeless people the skills to overcome homelessness. Founded in 1997, we believe in life after homelessness. We believe that every homeless individual should have access to an effective pathway that addresses their physical, spiritual and emotional needs so they can leave the streets and become a long-term productive member of society.

To help homeless people overcome homelessness we operate a phased rehabilitation programme that gives individuals new ways of thinking (via Substance abuse rehab, direct training and Occupational Therapy) as well as work places (offered in our social enterprises) where candidates can test and apply the training they’ve received. In the process, the programme inculcates a healthy work ethic, furnish modern job skills and give 18-24 months of real work experience so that individuals can graduate and be gainfully employed in the modern South African economy.

The programme is yielding wonderful results. Our candidates typically graduate into open market employment and show an 83% long term success rate! We are actively working to expand the programme to more locations in Cape Town and across South Africa.

The position – retail with purpose

There is an opportunity for a person with strong retail skills and experience to join the U-turn team as Shop Manager thus giving them the opportunity to apply their professional retail skills in a development setting.

Reporting directly to the Retail Operations Manager, the candidate will apply their retail skills to run our retails store in Parow to grow sales and profitability. At the same time, the person will be managing a team of sales assistants who were formerly homeless and are currently on the U-turn work- rehabilitation programme.

The ideal candidate is someone who is happy to work in an organization with strong Christian motivations, displays a passion to see people grow (i.e. to work developmentally) and is excellent at customer service. This is a full time position.

Key areas of responsibility

  • Manage a U-turn charity store to meet sales targets, including motivating staff to do so.
  •  Provide excellent customer service, dealing effectively with complaints and queries, and encouraging customers to join the U-turn loyalty programme
  • Ensure cash and stock handling at the store is done as per instructions
  • Preparing promotional materials and displays
  • Ensure the store is a therapeutic space for those on the U-turn Life Change Programme.
  • Provide training for and day to day management of store assistants, including task allocation, leave days, adherence to the disciplinary code, and supporting the unique growth journey of each person.
  •  Maintain, update, and enforce safety and security procedures.

Experience

  • Previous experience in the retail sector (essential)
  • Experience as a duty manager/ assistant manager or a manager in a retail setting (desirable)

Skills

  • Excellent communication skills – verbal and written
  • Well-developed interpersonal skills
  •  Excellent organisational skills and ability to prioritise
  • A collaborative team player – concerned with the team success as well as individual performance
  • Ability to motivate, coach and develop people
  • Commercial awareness

Personal Attributes

  • Self-starter – high energy levels, able to self-direct their work to hit targets.
  • Enthusiastic and confident
  • Resourceful
  • Trustworthy – works with integrity
  •  Good Listener – will challenge constructively and respond well to feedback

Next Steps

Candidates interested in this position should apply to recruitment@homeless.org.za. You must include a CV and a letter of motivation as part of the application plus a photo of yourself. The letter of motivation should be approximately 1 page in length and include information on why you would like to work at U-turn and how you fulfil the required skills and attitudes outlined above. Applications without a letter of motivation will NOT be considered. Should you not have heard from us within 2 weeks, please consider your application unsuccessful.

Shop Manager: Northern Suburbs

Background

U-turn is a thriving non-profit that exist to give homeless people the skills to overcome homelessness. Founded in 1997, we believe in life after homelessness. We believe that every homeless individual should have access to an effective pathway that addresses their physical, spiritual and emotional needs so they can leave the streets and become a long-term productive member of society.

To help homeless people overcome homelessness we operate a phased rehabilitation programme that gives individuals new ways of thinking (via Substance abuse rehab, direct training and Occupational Therapy) as well as work places (offered in our social enterprises) where candidates can test and apply the training they’ve received. In the process, the programme inculcates a healthy work ethic, furnish modern job skills and give 18-24 months of real work experience so that individuals can graduate and be gainfully employed in the modern South African economy.

The programme is yielding wonderful results. Our candidates typically graduate into open market employment and show an 83% long term success rate! We are actively working to expand the programme to more locations in Cape Town and across South Africa.

The position – retail with purpose

There is an opportunity for a person with strong retail skills and experience to join the U-turn team as Shop Manager thus giving them the opportunity to apply their professional retail skills in a development setting.

Reporting directly to the Retail Operations Manager, the candidate will apply their retail skills to run our retails store in Parow to grow sales and profitability. At the same time, the person will be managing a team of sales assistants who were formerly homeless and are currently on the U-turn work- rehabilitation programme.

The ideal candidate is someone who is happy to work in an organization with strong Christian motivations, displays a passion to see people grow (i.e. to work developmentally) and is excellent at customer service. This is a full time position.

Key areas of responsibility

  • Manage a U-turn charity store to meet sales targets, including motivating staff to do so.
  •  Provide excellent customer service, dealing effectively with complaints and queries, and encouraging customers to join the U-turn loyalty programme
  • Ensure cash and stock handling at the store is done as per instructions
  • Preparing promotional materials and displays
  • Ensure the store is a therapeutic space for those on the U-turn Life Change Programme.
  • Provide training for and day to day management of store assistants, including task allocation, leave days, adherence to the disciplinary code, and supporting the unique growth journey of each person.
  •  Maintain, update, and enforce safety and security procedures.

Experience

  • Previous experience in the retail sector (essential)
  • Experience as a duty manager/ assistant manager or a manager in a retail setting (desirable)

Skills

  • Excellent communication skills – verbal and written
  • Well-developed interpersonal skills
  •  Excellent organisational skills and ability to prioritise
  • A collaborative team player – concerned with the team success as well as individual performance
  • Ability to motivate, coach and develop people
  • Commercial awareness

Personal Attributes

  • Self-starter – high energy levels, able to self-direct their work to hit targets.
  • Enthusiastic and confident
  • Resourceful
  • Trustworthy – works with integrity
  •  Good Listener – will challenge constructively and respond well to feedback

Next Steps

Candidates interested in this position should apply to recruitment@homeless.org.za. You must include a CV and a letter of motivation as part of the application plus a photo of yourself. The letter of motivation should be approximately 1 page in length and include information on why you would like to work at U-turn and how you fulfil the required skills and attitudes outlined above. Applications without a letter of motivation will NOT be considered. Should you not have heard from us within 2 weeks, please consider your application unsuccessful.

Table Cafe Business Manager-Kirstenhof

Background

U-turn is a thriving non-profit that exist to give homeless people the skills to overcome homelessness. Founded in 1997, we believe in life after homelessness. We believe that every homeless individual should have access to an effective pathway that addresses their physical, spiritual and emotional needs so they can leave the streets and become a long-term productive member of society.

To help homeless people overcome homelessness we operate a phased rehabilitation programme that gives individuals new ways of thinking (via Substance abuse rehab, direct training and Occupational Therapy) as well as work places (offered in our social enterprises) where candidates can test and apply the training they’ve received. In the process, the programme inculcates a healthy work ethic, furnish modern job skills and give 18-24 months of real work experience so that individuals can graduate and be gainfully employed in the modern South African economy.

The programme is yielding wonderful results. Our candidates typically graduate into open market employment and show an 83% long term success rate! We are actively working to expand the programme to more locations in Cape Town and across South Africa.

This position

As the Business Manager of The Table Café, you will be responsible for operational management,
fostering an inviting atmosphere, managing staff, strategizing growth, and ensuring the cafes
success as a vibrant hub for the community. This role requires a dynamic Christian individual with a
passion for hospitality, leadership experience, and dedication to excellence. Please refer to the
KAR’s, skills and competencies section for more information.

Key areas of responsibility

  • Staff Management: Recruit, train, and supervise cafe staff, ensuring exceptional customer service and a positive work environment. Schedule shifts and conduct performance evaluations to optimize team efficiency and morale.
  •  Marketing and Promotion: Develop and implement marketing strategies to attract and retain customers, including social media campaigns, email newsletters, and community outreach initiatives. Collaborate with local organizations, schools, and businesses to promote the cafe and strengthen community ties. Market The Table brand in conjunction with U-Turn, ensuring excellence in all promotional materials, staff uniforms, displays, etc.
  • Stock Purchasing and Management: Monitor inventory levels, place orders with suppliers, and oversee stock rotation to minimize waste and ensure freshness. Negotiate contracts and maintain relationships with vendors to secure competitive pricing and quality products.
  • Menu Oversight: Curate menus that reflect seasonal offerings, dietary preferences, and
    emerging food trends. Monitor food and beverage quality, presentation, and pricing to uphold
    standards of excellence and meet customer expectations. Develop a catering menu that can be
    supplied to CHS for events hosted at the Life Centre.
  • Strategic Growth: Analyse sales data, customer feedback, and market trends to identify
    opportunities for business expansion and revenue growth. Develop long-term business plans and
    short-term objectives to achieve financial targets and enhance the cafes reputation.
  • Community Engagement: Cultivate relationships with regular patrons and community
    stakeholders, seeking feedback and fostering a sense of belonging. Support CHS community events, fundraisers, and initiatives that align with the cafes values and contribute to local causes. This includes church-based events such as Alpha, community lunches, and conferences.
  • Health and Safety Compliance: Ensure compliance with all health and safety regulations and food hygiene standards, including conducting regular inspections and audits to identify and address potential hazards or violations and providing staff training on proper food handling, sanitation practices, and emergency procedures.
  • Customer Experience Enhancement: Continuously assess and improve the customer experience, seeking feedback and implementing enhancements. Foster a welcoming and inclusive environment where all customers feel valued and respected. Resolve customer complaints or issues promptly and professionally, aiming for positive resolution and customer retention.
  • Financial Management: Monitor and analyse financial performance, including revenue,
    expenses, and profit margins. Develop and manage budgets, ensuring cost-effectiveness and
    financial sustainability. Implement strategies to maximize profitability while maintaining quality and customer satisfaction.

Experience, Skills and Qualifications

  • Proven experience in food service management, with a focus on customer service, staff supervision, and financial administration.
  • Strong leadership skills, with the ability to motivate and inspire a diverse team to achieve
    common goals.
  • Excellent communication and interpersonal abilities, with a passion for building relationships
    and engaging with the community.
  • Proficiency in financial analysis, budgeting, and inventory management software.
  • Creativity, adaptability, and a customer-centric mindset, with a willingness to embrace
    innovation and drive positive change.
  • Bachelors degree in Business Administration, Hospitality Management, or a related field
    (desirable).

Personal attributes

  • Highly organised
  • Collaborative team player, concerned with team success as well as individual performance
  •  Emotionally mature individual
  • Problem solver and innovative
  • Eye for detail
  • A client service orientation
  • A strong commitment to teamwork
  • Able to build and maintain excellent working relationships with colleagues and external
    stakeholders
  • Able to work respectfully with people from different backgrounds
  • A positive, friendly and professional attitude

Next Steps

Candidates interested in this position should apply to recruitment@homeless.org.za. You must include a CV and a letter of motivation as part of the application plus a photo of yourself. The letter of motivation should be approximately 1 page in length and include information on why you would like to work at U-turn and how you fulfil the required skills and attitudes outlined above. Applications without a letter of motivation will NOT be considered. Should you not have heard from us within 2 weeks, please consider your application unsuccessful.

Uturn Homeless Ministries_Senior Accountant

Background

U-turn is a thriving non-profit that exist to give homeless people the skills to overcome homelessness. Founded in 1997, we believe in life after homelessness. We believe that every homeless individual should have access to an effective pathway that addresses their physical, spiritual and emotional needs so they can leave the streets and become a long-term productive member of society.

To help homeless people overcome homelessness we operate a phased rehabilitation programme that gives individuals new ways of thinking (via Substance abuse rehab, direct training and Occupational Therapy) as well as work places (offered in our social enterprises) where candidates can test and apply the training they’ve received. In the process, the programme inculcates a healthy work ethic, furnish modern job skills and give 18-24 months of real work experience so that individuals can graduate and be gainfully employed in the modern South African economy.

The programme is yielding wonderful results. Our candidates typically graduate into open market employment and show an 83% long term success rate! We are actively working to expand the programme to more locations in Johannesburg and across South Africa.

This position

A vacancy has arisen in the Finance Department for a Senior Accountant. This is a full time position
based at our Head Office in Kenilworth, reporting into our Finance Manager. The role involves
supporting the Finance team with various accounting activities as we expand over the next year. Initially this position will be a 1 year fixed term contract with a view of permanency thereafter, subject to available funding for this position.

Key areas of responsibility

      • Completing Month end journals in multiple entities
      • Complete Inter-Company Transactions and billings
      • Conduct life-skills and VOC Group sessions as part of the Personal Development Day program
      • Review and Finalize Monthly Balance Sheet Reconciliation
      • Reconciling of account balances and bank statements
      • Run Monthly Project and Departmental Reporting
      • As required, perform various banking requirement
      • Ensuring accuracy and effectiveness in all of our accounting tasks.
      • Assist with tax returns (including the preparation thereof).
      • Develop and maintain accounting procedures
      • Review and analyze accounts payable and receivable

Experience and Skills

      • Degree, Diploma or finance related qualification
      • SAIPA, SAICA, ACCA, or SIABA articles advantageous
      • 5-10 experience in a finance environment
      • Exposure to Group Structure accounting
      • Exposure to dealing with SARS (EMP & VAT) and company secretarial functions
      • Experience in Non-Profit activity and Projects is preferred
      • Experience with XERO, Google Suite and Salesforce
      • Exposure to dealing with annual audit within a group structure/li>

Personal attributes

      • Analytical individual with strong attention to detail
      • Resourceful individual that is not easily flustered
      • Ability to self-motivate, and work with minimal supervision.
      • Collaborative team player – concerned with the team success as well as individual performance
      • Emotionally mature individual
      • Problem solver who is open to change and able to take initiative
      • Willingness to learn and grow personally

Organisational Fit (where applicable)

      • If in Recovery – actively engaged in own ongoing recovery, accessing accountability
        support and practicing recovery behaviour
      • If employed as a Professional – affiliation with professional board, continued personal development and accessing supervision
      • Gospel orientation – connected to a local fellowship of believers, reading the Bible and grounded in Gospel-motivated Social Action

Next Steps

Candidates interested in this position must submit a letter of motivation and CV to
recruitment@homeless.org.za. The letter of motivation should be approximately 1 page in length and include information on why you would like to work at U-turn and how you fulfil the required knowledge skills set outlined above.

Please note that applications without a letter of motivation will not be considered.

U-Turn JHB - Occupational Therapist/Programme Manager

Summary

U-turn is a leading organisation in the field of recovery from homelessness. We are looking for a
senior Occupational Therapist to join our Gauteng team, managing the phased intervention
programme in Johannesburg and assisting in expanding into Pretoria. This position requires the
candidate to have management experience, a thorough understanding of addiction and an
orientation towards training and development of staff, volunteers and clients. The programme has a
strong focus on vocational rehab and works towards four outcomes: stable accommodation,
sustained sobriety, healthy support structures and sustainable income.

This position

This position will change over time as our operations grow in Gauteng. Initially the role will be very diverse, allowing the candidate to immerse themselves in the U-turn model, providing direct Occupational Therapy services to clients on the programme (Johannesburg), managing the Personal Development Unit (Sophiatown), training and supervising the Franchised Service Centres (Auckland
Park, Northcliffe and Blairgowrie), supervising the clinical program as implemented by the
house-manager and shops-manager and creating clinical networks across Johannesburg. Within the
next two years we plan to expand our operations to Pretoria and the candidate will work alongside
the regional manager to achieve this, handing over various parts of the role depending on how the operations grow.

Background

U-turn is a thriving non-profit that exist to give homeless people the skills to overcome homelessness. Founded in 1997, we believe in life after homelessness. We believe that every homeless individual should have access to an effective pathway that addresses their physical, spiritual and emotional needs so they can leave the streets and become a long-term productive member of society.

To help homeless people overcome homelessness we operate a phased rehabilitation programme that gives individuals new ways of thinking (via Substance abuse rehab, direct training and Occupational Therapy) as well as work places (offered in our social enterprises) where candidates can test and apply the training they’ve received. In the process, the programme inculcates a healthy work ethic, furnish modern job skills and give 18-24 months of real work experience so that individuals can graduate and be gainfully employed in the modern South African economy.

The programme is yielding wonderful results. Our candidates typically graduate into open market employment and show an 83% long term success rate! We are actively working to expand the programme to more locations in Johannesburg and across South Africa.

Service Centres

U-turn’s Service Centres provide services to people living on the streets in order to prepare them for
and to support them on a journey of change. This includes providing food and clothing (and in some
cases access to a shower and a bed for the night), therapeutic and development based interventions,
and recovery support for those struggling with substance abuse. The ultimate aim of the Service
Centre is to prepare individuals to participate in our work-based rehabilitation programme.

Work-readiness program

The work-readiness department forms part of the Life Change Journey and is tasked with providing
work-based rehabilitation and skills development training that prepares clients for graduation into
the open labour market and reintegration into the community. One day a week, each client attends
a training day where they access group therapy, counselling, and input using a specially designed
curriculum. This cycle of learning and then application follows a graded approach and continues for as long as needed. It takes an average of 18 months. Case managers coordinate the entire intervention programme for the clients and work in close collaboration with the worksite managers.

Transitional Accommodation

Due to the nature of our long term interventions we run transitional accommodation in the form of
group homes where clients accessing our Work-readiness program can move into when leaving
homeless shelters. These homes are managed by a house-manager that along with service center
staff, works-site managers and therapeutic staff forms the client-facing team assisting the clients
along the full Life Change journey.

Key areas of responsibility

      • Provide direct occupational therapy services to clients on the programme in the form of assessments, placements, vocational and life-skills interventions and referrals.
      • Manage the programme in its entirety which includes direct personal therapeutic staff,
        supervision training and supervision of service center staff and training and supervision of
        house managers and worksite managers.
      • Provide vocational Intervention to the worksites supporting them (alongside the business manager) to run an effective business while also hosting a developmental programme.
      • Create referral and clinical support networks growing the support and effectively of the program and the outcomes
      • Alongside the Regional manager grow the operations in Johannesburg and expand to
        Pretoria with clear growth goals regarding role division and task-hanover.
      • Train volunteer and supervise students, working with the Universities to create student
        placements for OT students, Social work students, Aux workers and recovery counsellors.

Experience and Skills

      • Qualified Occupational Therapist with at least 7 years experience
      • Management experience – at least 3 years
      • Experience working in the field of addiction
      • Experience and/or undereating of vocational rehab
      • Experience in working in or managing multidisciplinary teams.
      • A love for growing and developing people

Personal attributes

      • Resourceful individual that is not easily flustered
      • Ability to self-motivate, and work with minimal supervision
      • Collaborative team player, concerned with team success as well as individual performance
      • A problem solver who is open to change and innovation
      • Emotionally mature individual
      • Willingness to learn and grow personally

Organisational Fit (where applicable)

      • If in Recovery – actively engaged in own ongoing recovery, accessing accountability
        support and practicing recovery behaviour
      • If employed as a Professional – affiliation with professional board, continued personal development and accessing supervision
      • Gospel orientation – connected to a local fellowship of believers, reading the Bible and grounded in Gospel-motivated Social Action

Next Steps

Candidates interested in this position must submit a letter of motivation and CV to
recruitment@homeless.org.za. The letter of motivation should be approximately 1 page in length and include information on why you would like to work at U-turn and how you fulfil the required knowledge skills set outlined above.

Please note that applications without a letter of motivation will not be considered.

U-Turn - Counsellor in Johannesburg

Summary

U-turn is a leading organisation in creating effective pathways out of homelessness. As part of the growth of our programme in Johannesburg the team is looking for a counsellor to join them from 1 June. The position will be based in Sophiatown but as our operations grow, might require the
candidate to from time to time visit our worksites in Melville and Northcliff. The programme has a
strong focus on vocational rehab and works towards four outcomes: stable accommodation,
sustained sobriety, healthy support structures and sustainable income.

This position

The counsellor forms part of the 3rd phase interdisciplinary team consisting of social workers, an occupational therapist, pastoral staff, house-managers and some lay staff. Collectively the team
works with a group of about 60 clients on the 3rd phase work-readiness programme. Clients are
case-managed by the Social workers and OT’s who refer individual cases to the counsellor for specific
interventions. It will also require group facilitation for both process as well as skills groups. The group
load will change as the team grows and the candidate will require a level of flexibility in adapting their schedule. This position requires the candidate to have a thorough understanding of addiction and at least 3 years of experience working with individuals in recovery from various forms of addiction. Most clients require a thorough process of relational healing and the counselor must be comfortable with couples and family work. The ideal candidate will be someone with a Biblical understanding of a person’s identity and their relational needs.

Background

U-turn is a thriving non-profit that exists to equip homeless people with the skills to overcome
homelessness. Founded in 1997, we believe in life after homelessness. We believe that every
homeless individual is intrinsically valuable and should have access to an effective pathway that
addresses their physical, spiritual and emotional needs so they can leave the streets and become a
long-term productive member of society.
To help homeless people overcome homelessness we operate a phased approach that includes
rehabilitation from substance abuse, counselling, life-skills training and sheltered work placement in
one of our social enterprises. This allows candidates to test and apply the training they’ve received. Through this process, the programme inculcates a healthy work ethic, furnishes modern job skills and gives 18-24 months of real work experience so that individuals can graduate and be gainfully employed in the modern South African economy.
The programme is yielding wonderful results. Our candidates typically graduate into open market
employment and show an above 85% long term success rate! We are actively working to expand the programme to more locations in Cape Town and across South Africa.

Service Centres

U-turn’s Service Centres provide services to people living on the streets in order to prepare them for and to support them on a journey of change. This includes providing food and clothing (and in some cases access to a shower and a bed for the night), therapeutic and development based interventions, and recovery support for those struggling with substance abuse. The ultimate aim of the Service Centre is to prepare individuals to participate in our work-based rehabilitation programme.

Work-readiness program

The work-readiness department forms part of the Life Change Journey and is tasked with providing work-based rehabilitation and skills development training that prepares clients for graduation into the open labour market and reintegration into the community. One day a week, each client attends a training day where they access group therapy, counselling, and input using a specially designed curriculum. This cycle of learning and then application follows a graded approach and continues for as long as needed. It takes an average of 18 months. Case managers coordinate the entire intervention programme for the clients and work in close collaboration with the worksite managers.

Transitional Accommodation

Due to the nature of our long term interventions we run transitional accommodation in the form of group homes where clients accessing our Work-readiness program can move into when leaving homeless shelters. These homes are managed by a house-manager that along with service center staff, works-site managers and therapeutic staff forms the client-facing team assisting the clients along the full Life Change journey.

Transitional Accommodation

As part of the work-readiness program, the actual work-experience largely takes place within our
social enterprises. U-turn’s social enterprises comprises an extensive retail network connected to our Charity Stores, BuildBack as our construction company, a coding and web development branch of our Connect Solutions company and an endemic plants nursery called Living Roots. Each business is run by an expert in that particular field, allowing our champions to gain specialized skills and experience they can add to their CV.

Key areas of responsibility

      • Assess referred clients and provide medium term interventions within your scope or refer external for treatment outside of your scope
      • Fascilite and co-facilitate groups as per the PDT group programme
      • Provide crisis intervention as and when it arise, assessing the needs of the client and making
        recommendations to the team
      • Facilitate relapse analysis with any relapsed clients and work through the emergency
        recovery plan with them providing any additional counselling as part of the process
      • Join disciplinary panels where indicated and provide Emergency Recovery intervention
        support as part of the team dealing with a client’s relapse
      • Take part in client case-discussions forming part of the interdisciplinary team treating all the clients in the Unit.
      • Provide reflective supervision sessions for Peer-worker Interns training them in their role as
        client facing staff.
      • If there is an opportunity for student placements, provide supervision
      • Use and contribute to existing planning and record keeping systems to ensure continuous
        improvement of your areas of responsibility

Experience and Skills

      • Registered with the relevant counselling bodies
      • Trained in trauma counselling
      • At least 3 years experience of working in the field of addiction
      • Experience of working in an inter/multidisciplinary team (beneficial)

Personal attributes

      • Resourceful individual that is not easily flustered
      • Ability to self-motivate, and work with minimal supervision
      • Collaborative team player, concerned with team success as well as individual performance
      • A problem solver who is open to change and innovation
      • Emotionally mature individual
      • Willingness to learn and grow personally

Organisational Fit (where applicable)

      • If in Recovery – actively engaged in own ongoing recovery, accessing accountability
        support and practicing recovery behaviour
      • If employed as a Professional – affiliation with professional board, continued personal development and accessing supervision
      • Gospel orientation – connected to a local fellowship of believers, reading the Bible and grounded in Gospel-motivated Social Action

Next Steps

Candidates interested in this position must submit a letter of motivation and CV to
recruitment@homeless.org.za. The letter of motivation should be approximately 1 page in length and include information on why you would like to work at U-turn and how you fulfil the required knowledge skills set outlined above.

Please note that applications without a letter of motivation will not be considered.

U-Turn Helderberg/Winelands Occupational Therapist/Programme Manager

Summary

U-turn is a leading organisation in the field of recovery from homelessness. We are looking for a
senior Occupational Therapist to join our Cape Town team from the 1st of August, setting up and
managing the phased intervention programme in the Winelands/Helderberg area as well as
managing the established Northern Suburbs program. This position requires the candidate to have management experience, a thorough understanding of addiction and an orientation towards training and development of staff, volunteers and clients. The programme has a strong focus on vocational rehab and works towards four outcomes: stable accommodation, sustained sobriety, healthy support
structures and sustainable income.

This position

This position will change over time as our operations grow in the Helderberg/Winelands area. Initially the role will be diverse, allowing the candidate to be immersed in the U-turn model,
providing direct Occupational Therapy services to clients on the programme in the
Helderberg/Winelands area, managing the growing Personal Development Unit, assisting in setting up transitional accommodation sites and training and supervising the Service Centres in Strand and potentially Somersetwest and Stellenbsoch. As our operation grows and develops in the area, certain roles will be handed over to the growing team.
Due to the nature of the growth of the system, the successful candidate might initially also be
responsible for managing the Program in the Northern suburbs. The program already consist of an established personal development team (Belleville East), a transitional home (Loevenstein), a service centre run in partnership with MES (Parow) and a work program that consists of retail operations (6 shops and 3 warehouses), a construction company, a service centre and the logistics apartment as an internal support department.

Background

U-turn is a thriving non-profit that exist to give homeless people the skills to overcome homelessness. Founded in 1997, we believe in life after homelessness. We believe that every homeless individual should have access to an effective pathway that addresses their physical, spiritual and emotional needs so they can leave the streets and become a long-term productive member of society.

To help homeless people overcome homelessness we operate a phased rehabilitation programme that gives individuals new ways of thinking (via Substance abuse rehab, direct training and Occupational Therapy) as well as work places (offered in our social enterprises) where candidates can test and apply the training they’ve received. In the process, the programme inculcates a healthy work ethic, furnish modern job skills and give 18-24 months of real work experience so that individuals can graduate and be gainfully employed in the modern South African economy.

The programme is yielding wonderful results. Our candidates typically graduate into open market employment and show an 83% long term success rate! We are actively working to expand the programme to more locations in Johannesburg and across South Africa.

Service Centres

U-turn’s Service Centres provide services to people living on the streets in order to prepare them for
and to support them on a journey of change. This includes providing food and clothing (and in some
cases access to a shower and a bed for the night), therapeutic and development based interventions,
and recovery support for those struggling with substance abuse. The ultimate aim of the Service
Centre is to prepare individuals to participate in our work-based rehabilitation programme.

Work-readiness program

The work-readiness department forms part of the Life Change Journey and is tasked with providing
work-based rehabilitation and skills development training that prepares clients for graduation into
the open labour market and reintegration into the community. One day a week, each client attends
a training day where they access group therapy, counselling, and input using a specially designed
curriculum. This cycle of learning and then application follows a graded approach and continues for as long as needed. It takes an average of 18 months. Case managers coordinate the entire intervention programme for the clients and work in close collaboration with the worksite managers.

Transitional Accommodation

Due to the nature of our long term interventions we run transitional accommodation in the form of
group homes where clients accessing our Work-readiness program can move into when leaving
homeless shelters. These homes are managed by a house-manager that along with service center
staff, works-site managers and therapeutic staff forms the client-facing team assisting the clients
along the full Life Change journey.

Key areas of responsibility

      • Provide direct occupational therapy services to clients on the programme in the form of assessments, placements, vocational and life-skills interventions and referrals. (In time and
        with clear growth goals employ and train a more Junior OT to take over this function) –
        Helderberg/Winelands
      • Manage the programme in its entirety which includes direct line-management of personal development staff, training and supervision of service center staff and training and
        supervision of house managers and worksite managers. (Over time and with clear growth
        goals, hand over management of the personal development team to a senior staff member
        on sight) – Helderberg/Winelands + Northern Suburbs’s already established operations.
      • Provide vocational Intervention to the worksites supporting them (alongside the business manager) to run an effective business while also hosting a developmental programme.
        Supervise students on a VOC intervention placement in this function. (Over time and with
        clear growth goals hand over this function to the more Junior OT, training him/her to take
        over the student supervision) – Helderberg/Winelands + Northern Suburbs’s already established operations
      • Create referral and clinical support networks growing the support and effectively of the programme and outcomes – Helderberg/Winelands + Northern Suburbs
      • Alongside the Operational/Regional manager grow the operations in Helderberg/Winelands with clear growth goals regarding role division and task-hanover.
      • Train volunteers and supervise students, working with the Universities to create student
        placements for OT students, Social work students, Aux workers and recovery counsellors –
        Helderberg/Winelands and Northern Suburbs

Experience and Skills

      • Qualified Occupational Therapist with at least 7 years experience
      • Management experience – at least 3 years
      • Experience working in the field of addiction
      • Experience and/or undereating of vocational rehab
      • Experience in working in or managing multidisciplinary teams.
      • A love for growing and developing people

Personal attributes

      • Resourceful individual that is not easily flustered
      • Ability to self-motivate, and work with minimal supervision
      • Collaborative team player, concerned with team success as well as individual performance
      • A problem solver who is open to change and innovation
      • Emotionally mature individual
      • Willingness to learn and grow personally

Organisational Fit (where applicable)

      • If in Recovery – actively engaged in own ongoing recovery, accessing accountability
        support and practicing recovery behaviour
      • If employed as a Professional – affiliation with professional board, continued personal development and accessing supervision
      • Gospel orientation – connected to a local fellowship of believers, reading the Bible and grounded in Gospel-motivated Social Action

Next Steps

Candidates interested in this position must submit a letter of motivation and CV to
recruitment@homeless.org.za. The letter of motivation should be approximately 1 page in length and include information on why you would like to work at U-turn and how you fulfil the required knowledge skills set outlined above.

Please note that applications without a letter of motivation will not be considered.

U-Turn - Aux Worker position in Claremont

Background

U-turn is a thriving non-profit that exist to give homeless people the skills to overcome homelessness. Founded in 1997, we believe in life after homelessness. We believe that every homeless individual should have access to an effective pathway that addresses their physical, spiritual and emotional needs so they can leave the streets and become a long-term productive member of society.

To help homeless people overcome homelessness we operate a phased rehabilitation programme that gives individuals new ways of thinking (via Substance abuse rehab, direct training and Occupational Therapy) as well as work places (offered in our social enterprises) where candidates can test and apply the training they’ve received. In the process, the programme inculcates a healthy work ethic, furnish modern job skills and give 18-24 months of real work experience so that individuals can graduate and be gainfully employed in the modern South African economy.

The programme is yielding wonderful results. Our candidates typically graduate into open market employment and show an 83% long term success rate! We are actively working to expand the programme to more locations in Cape Town and across South Africa.

Service Centres

U-turn is looking for a Social Auxiliary Worker to who will be working at our Claremont Service Centre. The position will require the successful candidate to work under the supervision of a Social Worker, managing a caseload of clients through the first 2 phases of the U-turn Life Change journey and assisting with referral of clients who are ready to progress to the 3 rd phase Work Readiness
Program. This will include weekly case-discussions, Group work, Assessments, Individual sessions and referrals.
The ideal candidate will be a committed Christian who has previous experience working within a multidisciplinary team, individual case management, facilitating group sessions and implementing long term individual development plans. An added advantage will be if you have experience working with people who have lived experience of overcoming homelessness. If you wish to use your skills
and experience to make a difference, then consider applying for this full time position.

Key areas of responsibility

  • Render auxiliary social work services under the supervision of the Social Worker within a multidisciplinary team.
  • Proactive outreach into the community to create awareness of services and educate
    and form supportive and accountable relationships with homeless individuals,
    referring them to relevant services within U-turn.
  • Accompany clients on internal / external referrals (e.g., clinic visit, rehab) and
    assist them with accessing the necessary support services.
  • Work closely with the Peer Workers in outreach activities, in motivating prospective and existing clients for change
  • Prepare for and facilitate group activities and change readiness sessions. Sessions should be purposeful, supportive / educational and appropriate for the kind of client
  • Conduct baseline screenings and intake assessments with clients and assist with other assessments as directed by the Social Worker and participate in case conferences as part of the multidisciplinary team.
  • Under the direction of the social worker, assist clients with acquiring ID documents, opening bank accounts, income tax numbers, and accessing relevant supportive services at the appropriate time and when needed.
  • Attend weekly case related supervision with the social worker at the service centre.
  • Engage in continuous learning, and personal and professional development activities
  • Use and contribute to existing planning & record keeping systems to ensure continuous improvement of your areas of responsibility (Systems)

Experience and Skills

  • Registered with SACSSP as a Social Auxiliary Worker (essential)
  • A Valid Driver’s License (essential)
  • At least five years’ experience and knowledge of the legislation pertaining to social work services (desirable)
  • Previous experience of working with people experiencing homelessness (an added advantage)
  • Previous experience working with addiction (and added advantage)
  • Fluency in English (speaking Afrikaans will be an added advantage)
  • Good interpersonal, written, and verbal communication skills including listening skills
  • Good background and experience in Microsoft Office programs
  • Managerial and leadership skills and experience
  • Good record keeping and administrative skills
  • Good time management, organization and planning skills

Personal attributes

  • Resourceful individual that is not easily flustered
  • Ability to self-motivate, and work with minimal supervision, and supervise a multidisciplinary team
  • Collaborative team player – concerned with the team success as well as individual performance
  • Emotionally mature individual
  • Problem solver who is open to change and able to take initiative
  • Willingness to learn and grow personally

Organisational Fit (where applicable)

  • If in Recovery – actively engaged in own ongoing recovery, accessing accountability support and practicing recovery behaviour
  • If employed as a Professional – affiliation with professional board, continued personal development and accessing supervision
  • Gospel orientation – connected to a local fellowship of believers, reading the Bible and grounded in Gospel-motivated Social Action

Next Steps

Candidates interested in this position must submit a letter of motivation and CV to
recruitment@homeless.org.za. The letter of motivation should be approximately 1 page in length and include information on why you would like to work at U-turn and how you fulfil the required knowledge skills set outlined above.

Please note that applications without a letter of motivation will not be considered.

Monitoring, Evaluation, Research & Learning (MERL) Officer

Background

U-turn is a thriving non-profit that exist to give homeless people the skills to overcome
homelessness. Founded in 1997, we believe in life after homelessness. We believe that every
homeless individual should have access to an effective pathway that addresses their physical,
spiritual and emotional needs so they can leave the streets and become a long-term productive
member of society.
To help homeless people overcome homelessness we operate a phased approach that includes
rehabilitation from substance abuse, counseling, life-skills training, and work placement in one of
our social enterprises. This allows candidates to test and apply the training they’ve received. In the
process, the programme inculcates a healthy work ethic, furnishes modern job skills and gives 18-24
months of real work experience so that individuals can graduate and be gainfully employed in the
modern South African economy.
The programme is yielding wonderful results. Our candidates typically graduate into open market
employment and show an 80% long-term success rate! We are actively working to expand the
programme to more locations in Cape Town and across South Africa.

This position

A vacancy has arisen at U-turn for a Monitoring, Evaluation, Research & Learning (MERL) Officer. This
is a full-time position based at our Head Office in Kenilworth, reporting to our Chief Business
Development Officer. The role involves supporting MERL activities at U-turn, in particular for
restricted funded projects. Initially, this position will be a 2 year fixed-term contract with a view of
permanency thereafter, subject to available funding for this position.

Key areas of responsibility

      • Data collection & cleaning: Develop, review and improve data collection tools and templates, especially for new areas of operation an d new projects and work with programme staff to ensure data collection capture, cleaning and verification takes place to ensure quality and
        integrity of data.
      • Training and support: Provide induction and ongoing training and support on current and new data collection processes on the U-turn Salesforce Instance, including developing required
        training documentation and support on frequently asked questions.
      • Data management & analysis: Utilise Salesforce reports and dashboards to facilitate speedy analysis and efficiently meet data requests and conduct analysis of programme and project data to track performance and highlight areas for improvement.
      • Data monitoring and reporting: Monitor project and programme implementation in line with required plans and provide data for funding proposals, and complete M&E & narrative elements of reports for donors, the U-turn Board, Executive Management Team and programmatic teams as required.
      • Research: Support and grow primary and secondary research activities at U-turn, including
        implementations research on U-turn programmes, cutting-edge research into homelessness that
        will improve the citywide and nationwide response to homelessness, and hosting external
        researchers from academic institutions partnering with U-turn.
      • Learning: Contribute to the development and improvement of the U-turn programme by analysing progress against project and programme plans, what is working well
        and areas for improvement. Share findings in innovative ways with U-turn staff and partners and externally as appropriate, including through internal and external presentations, reports,
        marketing materials, the website, and other forums.

Experience and skills

      • A bachelor’s degree or equivalent qualification in a relevant discipline with substantial written and numerical elements
      • Either a formal qualification in Monitoring and Evaluation, or a minimum of two years of
        experience in M&E or quantitative and qualitative research in a non-profit context
      • Excellent written communication skills in English, including the ability to tailor writing for
        different audiences
      • Experience of providing administrative and operational support in a similar role and a real interest in using data, research and learning to improve organisational and sectorwide
        performance.
      • Strong organisational and time management skills, ability to assimilate information, forward plan and coordinate tasks and resources (including people) on a range of projects
      • Strong IT skills, including knowledge of the Google Suite and MS Office, strong spreadsheet skills, exposure to project management applications and different video conferencing platforms and an aptitude for using and learning technology tools, software and platforms
      • Good verbal communication and visualisation skills, and the willingness to get involved in preparing and delivering presentations
      • High level of numeracy and the ability to work with complex logistical processes
      • Ability to work unsupervised and under direction, as part of a team or as an individual to meet deadlines.

Desirable

      • Experience using Salesforce
      • Experience in presenting and publishing (in print or online) analytical materials to a range of expert and non-expert audiences
      • Ability to train colleagues and partners in the purpose and use of MEL tools and systems.

Personal attributes

      • Highly organised
      • Can-do/flexible approach
      • Problem solving and innovation
      • Eye for detail
      • Proactive, conscientious and accountable
      • Confident in understanding and manipulating data
      • Able to work at pace
      • A client-service orientation
      • A strong commitment to teamwork
      • Able to build and maintain excellent working relationships with colleagues and external
        stakeholders
      • Able to work respectfully with people from different backgrounds
      • A positive, friendly and professional attitude
      • Acts as a role model for a ‘learning organisation’ culture by seeking
        insight and using problems as opportunities to learn in a non-judgemental environment.

Organisational Fit (where applicable)

      • If in Recovery – actively engaged in own ongoing recovery, accessing accountability
        support and practicing recovery behaviour
      • If employed as a Professional – affiliation with professional board, continued personal development and accessing supervision
      • Gospel orientation – connected to a local fellowship of believers, reading the Bible and grounded in Gospel-motivated Social Action

Next Steps

Candidates interested in this position must submit a letter of motivation and CV to
recruitment@homeless.org.za. The letter of motivation should be approximately 1 page in length and include information on why you would like to work at U-turn and how you fulfil the required knowledge skills set outlined above.

Please note that applications without a letter of motivation will not be considered.

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