Summary

U-turn is a non-profit organisation in developing pathways out of homelessness. We are looking for a Senior Bookkeeper to join the Finance team in Kenilworth, Cape Town. This is a full-time, onsite position, initially offered as a one-year fixed-term contract. We encourage prospective applicants to learn more about our work and the impact we seek to make:

• Cost of homelessness https://homeless.org.za/cost-of-homelessness/
• U-turn’s annual report: https://homeless.org.za/resources/

Background

U-turn is a thriving non-profit that exists to equip homeless people with the skills to overcome homelessness. Founded in 1997, we believe that every homeless individual is intrinsically valuable and should have access to an effective pathway to address their physical, spiritual and emotional needs so they can leave the streets and become a long-term productive member of society.

To help people overcome homelessness we operate a phased approach that includes addiction rehabilitation, counselling, life-skills training and sheltered work placement in one of our social enterprises. Through this process, the programme inculcates a healthy work ethic, furnishes modern job skills and gives 18-24 months of real work experience so that individuals can be gainfully employed in the modern South African economy.

Our graduates enter the open market employment and show an above 85% long term success rate! We are actively working to expand to more locations in Cape Town and across South Africa.

Key areas of responsibility

• Payments and suppliers – Monitor supplier payment requests, prepare and load payments, and liaise with suppliers and colleagues to resolve queries; process supplier invoices and debit orders; reconcile accounts payable, ensure all documentation is maintained in Xero.
• Banking and reconciliations – Perform bank reconciliations and resolve discrepancies.
• VAT and statutory compliance – Process VAT transactions in accordance with SARS requirements; prepare VAT returns and supporting reconciliations for submission.
• Journals and financial reporting – Process journals across multiple organisations; compile reports, schedules and financial analyses in Excel for internal and external stakeholders.

These responsibilities are not exhaustive and may evolve in response to the needs of U-turn and its finance team.

Experience and Skills

Required

• At least 5 – 10 years’ bookkeeping experience, preferably in a medium-sized organisation.
• The ability to maintain accounting records through to trial balance level.
• Practical experience using Xero.
• Strong Excel skills, including the ability to prepare reports, analyse data and identify discrepancies.
• A high level of accuracy, sound numerical ability and strong attention to detail.
• The ability to work independently, manage competing priorities and meet deadlines.

Advantageous

• Experience with Google Workspace (Google Suite) and Salesforce.
• Exposure to SARS EMP-related submissions and VAT compliance.
• Experience in the non-profit sector.
• Experience with bookkeeping across multiple organisations or entities.

Personal attributes and Organisational Fit

• Passionate about U-turn’s mission and values, and the work of the South African non-profit sector.
• Organised, dependable and able to maintain accuracy while working under pressure in a demanding, fast-paced and sometimes noisy environment.
• Works collaboratively and prioritises the success of the team over individual recognition.
• Adaptable and willing to embrace change in the interests of the team and organisation.
• Curious, resourceful, analytical, self-motivated, proactive and solutions-oriented.
• Demonstrates maturity, integrity, a strong work ethic and a positive, can-do attitude.
• U-turn values recovery and personal growth. Applicants who are in recovery are expected to be actively engaged in their ongoing recovery, to access appropriate accountability support and to practise recovery-oriented behaviours.
• U-turn’s work is motivated by the Gospel. We are looking for someone who identifies with this orientation, is connected to a local fellowship of believers, engages with the Bible and is passionate about Gospel-motivated social action.

Next Steps

• Candidates interested in this position should Apply online at https://homeless.org.za/career-form/ Candidates should include a one-page motivation letter explaining specifically how your previous work experience and skills meet the requirements of this position and why you want to work for U-turn. Kindly Include references: At least one reference who can speak to your character and at least two references who can speak to your work performance.
• The selection process will begin with a practical assessment covering Excel skills, the ability to use AI tools effectively, VAT knowledge, accuracy and speed. Candidates who progress beyond this stage will be invited to an in-person interview.
• Due to the anticipated volume of applications, if you have not heard from us within four weeks of applying, please consider your application unsuccessful.

Summary

U-turn is a leading organisation in developing pathways out of homelessness. We are looking for a Thrift Store Manager to join our Retail team in Pretoria. This is a full-time, onsite position, initially offered as a one-year fixed-term contract.

This position

There is an opportunity for a person with strong retail skills and experience to join the U-turn team. Thus allowing them to apply their professional retail skills in a development setting. Reporting directly to the Retail Area Manager, the candidate will apply their retail skills to run our Tramshed Thrift Store in Pretoria to grow sales and profitability. At the same time, the person will be managing a team of sales assistants who were formerly homeless and are currently on the U-turn work-rehabilitation programme. The ideal candidate is happy to work in an organization with strong Christian motivations, displays a passion to see people grow (i.e. to work developmentally) and is excellent at customer service.

Background

U-turn is a thriving non-profit that exists to equip homeless people with the skills to overcome homelessness. Founded in 1997, we believe that every homeless individual is intrinsically valuable and should have access to an effective pathway to address their physical, spiritual and emotional needs so they can leave the streets and become a long-term productive member of society.

To help people overcome homelessness we operate a phased approach that includes addiction rehabilitation, counselling, life-skills training and sheltered work placement in one of our social enterprises. Through this process, the programme inculcates a healthy work ethic, furnishes modern job skills and gives 18-24 months of real work experience so that individuals can be gainfully employed in the modern South African economy.

Our graduates enter the open market employment and show an above 85% long term success rate! We are actively working to expand to more locations in Cape Town and across South Africa.

Social Enterprises

Actual work-experience largely takes place within our social enterprises. U-turn’s social enterprises comprise an extensive retail network connected to our Charity Stores as well as other companies owned by, or in partnership with, U-turn.

Key areas of responsibility

1. Operational Management
• Ensure all daily, weekly, and monthly operational tasks are completed and recorded using the Google Checklist, with full accountability.
• Key operational focus areas include:
• Oversee cash handling in accordance with established operating procedures.
• Daily review and management of Facebook ads: loading new ads, maintaining campaigns, and engaging with customers.
• Ensure DIK forms are updated and completed daily.
• Update turnovers and timesheets daily.
• Address items on the To-Do list promptly and efficiently.
2.  Staff Management & Team Developmemt
• Directly manage U-turn Champions under the guidance of the Retail Area Manager, Support Staff, and Development Team.
• Provide daily oversight, coaching, and support to ensure high performance.
• Handle HR-related matters, including: leave approvals
• Disciplinary processes in collaboration with the Area Manager and Caseworker, Payslip and payroll coordination
• Submit weekly feedback reports to the Caseworker.
• Maintain running notes on each Champion’s behaviour and development.
3. Store Leadership & Sales Performance
• Manage the U-turn Charity Store to achieve or exceed sales targets.
• Ensure alignment with sales goals while maintaining the organisation’s values
4.  Stock & Inventory Management
• Ensure optimal stock levels are maintained.
• Keep transfer verification sheets up to date.
• Review weekly counts, on-hand figures, and sales data for accuracy and relevance. Complete monthly stocktakes to reconcile with POS data.
• Monitor shrinkage and implement effective loss prevention measures.
5. Pricing & Discounting Oversight
• Ensure pricing of pre-loved goods aligns with the U-turn Pricing SOP.
• Use 90-day sales data to guide discounting decisions.
• Implement price markdowns and promotional strategies that are fair, transparent, and mission-aligned.
6. Visual Merchandising & Promotions
• Prepare and maintain promotional materials and appealing in-store displays to enhance the customer experience.
• Maintain high standards of cleanliness, hygiene, and organisation throughout the store.
7. Customer Service & Engagement
• Deliver exceptional customer service; handle complaints and escalations efficiently.
• Promote participation in the U-turn Loyalty Programme.
• Ensure the store environment is welcoming, clean, and engaging.
8.  Mission Integration & Supportive Culture
• Lead daily team devotions rooted in Jesus, fostering a spiritually enriching workplace.
• Create and maintain a supportive, therapeutic environment for individuals in the U-turn Life Change Programme.
• Collaborate with Caseworkers and Support Staff to align the store’s operations with the broader goals of the Life Change Programme.
9. Health, Safety & Security Compliance
• Enforce all relevant health, safety, and security protocols to protect staff, customers, and programme participants.
• Regularly review and update safety procedures as needed.

Experience and Skills

• Previous experience in the retail sector (essential)
• Experience as a duty manager/ assistant manager or a manager in a retail setting (desirable)
• Excellent communication skills – verbal and written
• Well-developed interpersonal skills
• Excellent organisational skills and ability to prioritise
• A collaborative team player – concerned with the team’s success as well as individual performance
• Ability to motivate, coach, and develop people. Commercial awareness

Personal attributes

• Passion for U-turn’s mission and values.
• Strong leadership with a collaborative mind-set.
• Adaptability and resilience in a dynamic, fast-paced environment.

Organisational Fit (where applicable)

• If in recovery – actively engaged in own ongoing recovery, accessing accountability support and practicing recovery behaviour
• If employed as a Professional – affiliation with professional board, continued personal development and accessing supervision
• Gospel orientation – connected to a local fellowship of believers, reading the Bible and grounded in Gospel-motivated Social Action

Next Steps

Candidates interested in this position should apply online at https://homeless.org.za/career-form The letter of motivation should be approximately 1 page in length and include information on why you would like to work at U-turn and how you fulfil the required knowledge skills set outlined above. Please note that applications without a letter of motivation will not be considered. IF YOU HAVE NOT HEARD FROM US WITHIN 4 WEEKS, PLEASE CONSIDER YOUR APPLICATION UNSUCCESSFUL

Summary

U-turn is a leading organisation in developing pathways out of homelessness. We are looking for a Social Worker to join the North PDT team. This is a part-time, onsite, 6 month maternity cover contract.

The Position

The position will require the social worker to manage a case-load of formerly homeless individuals in our work-readiness programme. This will require the therapist to work closely with other stakeholders such as internal and external referral partners, other members of the interdisciplinary team and the work-site managers and house managers that form part of the client's cosmos. The therapist will be required to hold a strong therapeutic process with the client while keeping healthy boundaries, facilitating the client to take responsibility for their growth and development. The therapist will also be required to run therapy groups as part of the therapy programme and give feedback in MDT meetings.

Work-Readiness Program

The work-readiness programme is tasked with providing work-based rehabilitation and skills development training that prepares clients for graduation into employment and reintegration into the community. One day per week, each client attends a training day where they access group therapy delivered by an interdisciplinary team, individual counselling and input using a specially designed curriculum. This cycle of learning and application follows a graded approach and continues for as long as needed (on average 18 months). Case-workers coordinate the entire intervention programme for the clients and work in close-collaboration with the worksite managers.

Key areas of responsibility

• Manage a caseload of Clients, with weekly sessions and groups
• Assessment of needs within the relevant stage of the Life Change Programme and setting appropriate goals.
• Crisis intervention, e.g. resolving conflict
• Provide case management and support for each client. This includes intervention planning and implementation, monitoring and follow-up, and reassessment; internal referrals to multidisciplinary teams and external referrals to external service providers /healthcare professionals where necessary.
• Conduct Groups as part of the Training day schedule.
• Complete required data capturing, including service instances, client notes and progress reports.
• Continue to programme development and content planning sessions.
• Use and contribute to the existing planning and record-keeping systems to ensure
• Continuous improvement of your areas of responsibility

Experience and Skills

• Social Work degree and up-to-date registration with SACSSP.
• Understanding of addiction and the recovery process (experience beneficial)
• Trained in therapeutic modalities such as therapeutic groups, counselling and mental health screenings.
• Excellent interpersonal and communication skills.
• Highly organised with the ability to self-manage and prioritise on a micro and macro level

Personal attributes

• Passion for U-turn’s mission and values.
• Strong leadership with a collaborative mindset.
• Adaptability and resilience in a dynamic, fast-paced environment.

Organisational Fit (where applicable)

• If in recovery – actively engaged in own ongoing recovery, accessing accountability support and practicing recovery behaviour
• If employed as a Professional – affiliation with a professional board, continued personal development and accessing supervision
• AGospel orientation – connected to a local fellowship of believers, reading the Bible and grounded in Gospel-motivated Social Action

Next Steps

Candidates interested in this position should apply online to https://homeless.org.za/career-form You must include a CV and a letter of motivation as part of the application. The letter of motivation should be approximately 1 page in length and include information on why you would like to work at U-turn and how you fulfil the required knowledge skills set outlined above. Please note that applications without a letter of motivation will NOT be considered. IF YOU HAVE NOT HEARD FROM US WITHIN 4 WEEKS, PLEASE CONSIDER YOUR APPLICATION UNSUCCESSFUL

Summary

A position for a case-worker has opened up in our Cape Town personal development and training (PDT) team. The case-worker will work alongside a team which includes a social worker, recovery counsellor, an occupational therapist, worksite managers and house-managers. The primary place of work will be in Kenilworth, Cape Town. The position is a one-year full-time position and the successful candidate will report directly to the Clinical Manager.

The Position

The Case Worker forms part of U-turn and Personal Development and Training team and provides structured individual and group-based support to clients participating in the Work-Readiness Programme. The Case Worker works within U-turn’s multi-disciplinary team, alongside Social Workers, Occupational Therapists, Recovery Counsellors, Worksite Managers and House Managers. The role supports clients in progressing towards their agreed programme goals through regular individual contact, practical support, reflection, programme facilitation, monitoring and appropriate referral. The Case Worker reports to the Senior Social Worker and Clinical Area Manager, and appropriate supervision will be provided according to the incumbent’s professional registration.

Work-Readiness Program

The work-readiness programme is tasked with providing work-based rehabilitation and skills development training that prepares clients for graduation into employment and reintegration into the community. One day per week, each client attends a training day where they access group therapy delivered by an interdisciplinary team, individual counselling and input using a specially designed curriculum. This cycle of learning and application follows a graded approach and continues for as long as needed (on average 18 months). Case-workers coordinate the entire intervention programme for the clients and work in close-collaboration with the worksite managers.

Key areas of responsibility

• Client support: Provide structured individual support to an allocated group of clients participating in the Work-Readiness Programme, within the Case Worker’s level of training, competence and professional scope.
• Goal implementation: Support clients to implement and monitor goals developed as part of their individual development or intervention plan.
• Reflection and development: Provide a structured reflective space for clients to discuss learning from self-study modules, Personal Development sessions and their worksite experience, and support the practical application of this learning.
• Programme participation: Monitor participation, progress and challenges within the
  Work-Readiness Programme and communicate relevant concerns to the supervising professional and multidisciplinary team.
• Practical support: Assist clients in addressing practical barriers to programme participation and reintegration, including financial-management skills, accessing resources and developing healthy routines.
• Referral: Identify needs requiring specialised or professional intervention and refer these to the appropriate member of the multidisciplinary team or, under guidance, to external services.
• Crisis support: Provide immediate practical support and basic de-escalation in crisis situations and escalate clinical, safeguarding or other significant concerns to the appropriate professional.
• Group facilitation: Facilitate approved Personal Development, life-skills and psychoeducational group content within the Case Worker’s training and scope.
• Team collaboration: Participate in multidisciplinary meetings, supervision, professional
  development and programme planning.
• Administration: Maintain accurate client notes, attendance information, programme records, referrals and other required data.
• Programme development: Provide ground-level feedback to assist the team in evaluating and improving the Work-Readiness Programme

Experience and Personal attributes

Qualification

• This position requires the person to have any of the following qualifications: Auxiliary social
  work; Life Recovery Coaching, Occupational Therapy Assistant

Skills

• Must be proficient on computers and have strong administrative, communication and
  counseling skills. A driver’s license is preferable.

Character

• Not easily flustered, adaptable, good at problem solving and a team player. Above all, the
  person must remain teachable and able to adapt to change.

Organisational Fit (where applicable)

• If in recovery – actively engaged in own ongoing recovery, accessing accountability support and practicing recovery behaviour
• If employed as a Professional – affiliation with professional board, continued personal development and accessing supervision
• Gospel orientation – connected to a local fellowship of believers, reading the Bible and grounded in Gospel-motivated Social Action

Next Steps

Candidates interested in this position should apply online to https://homeless.org.za/career-form You must include a CV and a letter of motivation as part of the application. The letter of motivation should be approximately 1 page in length and include information on why you would like to work at U-turn and how you fulfil the required knowledge skills set outlined above. Please note that applications without a letter of motivation will NOT be considered. IF YOU HAVE NOT HEARD FROM US WITHIN 4 WEEKS, PLEASE CONSIDER YOUR APPLICATION UNSUCCESSFUL

Summary

We are looking for a Night Security Guard to join our Geoff Burton House team at The Hope Exchange, Cape Town. This person will report directly to the Social Worker. This is a full-time onsite position and will be offered as a 6 month contract.

This position

The Night Security Guard will be responsible for maintaining a safe, secure and orderly environment at The Hope Exchange during night hours, on weekends and public holidays. The role involves protecting the Geoff Burton House residents, staff, visitors, buildings, equipment and other organisational assets; monitoring access to the premises; conducting regular security patrols; responding appropriately to incidents and emergencies; and maintaining accurate security records. The position requires vigilance, professionalism, sound judgement and respectful interaction with residents and clients.

Geoff Burton House

Geoff Burton House provides accommodation to homeless individuals that are working and earning an income while they are preparing to reintegrate with family or move into independent accommodation. Programmes assist with reintegration outcomes.

Key areas of responsibility

• Site Security – maintain continuous vigilance throughout the night and ensure all designated areas, entrances and exits are secure.
• Access Control – monitor and control access to the premises; ensure only authorised persons enter the facility after hours.
• Patrolling – conduct scheduled internal and external patrols and record patrols accurately in the security logbook.
• Protection of GBH residents, walk-in clients & staff – promote the safety and wellbeing of GBH residents, clients and clients and respond promptly to security-related concerns.
• Incident Management – respond appropriately to disturbances, emergencies, suspicious activity, fire, theft or other security incidents and immediately escalate serious matters.
• Asset Protection – safeguard buildings, vehicles, equipment, donations, supplies and other organisational property against theft, damage or unauthorised use.
• Monitoring – monitor alarms, gates, doors, lighting and other security systems where applicable.
• Reporting – maintain accurate daily occurrence books, incident reports and handover notes, ensuring all significant incidents are reported to management.
• Emergency Response- follow The Hope Exchange emergency, evacuation, fire and incident-response procedures and contact relevant emergency services when required.
• Professional Conduct- treat residents, clients, staff and visitors with dignity and respect while maintaining appropriate professional boundaries.
• Handover & Communication- provide a clear verbal and written handover to the incoming security/staff team at the end of each shift.
• Health & Safety – report hazards, maintenance concerns, broken locks, faulty lighting and other conditions that could compromise safety or security.

Experience and Skills

• Education: Security-related training certificate
  – Minimum Grade 10/Grade 12, preferably Grade 12.
  – Basic literacy and numeracy skills sufficient to complete security registers, incident reports and occurrence books.

• Experience working night shifts is preferred.
• Previous experience dealing with members of the public, residents or vulnerable adults will be an advantage.
• Experience responding to incidents, emergencies and security breaches is desirable.
• Certifications: – Valid PSiRA registration and appropriate security grade.
  – Relevant security training/certificate.
  – First Aid certification will be an added advantage.
  – Firefighting/fire-safety training will be an added advantage.
• Excellent observation and vigilance skills.
• Ability to remain calm and exercise sound judgement under pressure.
• Good incident identification, response and reporting skills.
• Ability to conduct effective security patrols.
• Basic understanding of access control and security procedures.
• Reliability, punctuality and strong personal integrity.
• Physical fitness and ability to remain alert and active throughout a night shift.
• Ability to work independently with minimal supervision.

Personal attributes

• Passion for U-turn’s mission and values.
• Strong leadership with a collaborative mind-set.
• Adaptability and resilience in a dynamic, fast-paced environment.

Organisational Fit (where applicable)

• If in recovery – actively engaged in own ongoing recovery, accessing accountability support and practicing recovery behaviour
• If employed as a Professional – affiliation with professional board, continued personal development and accessing supervision
• Gospel orientation – connected to a local fellowship of believers, reading the Bible and grounded in Gospel-motivated Social Action

Next Steps

Candidates interested in this position should apply online to https://homeless.org.za/career-form You must include a CV and a letter of motivation as part of the application. The letter of motivation should be approximately 1 page in length and include information on why you would like to work at U-turn and how you fulfil the required knowledge skills set outlined above. Please note that applications without a letter of motivation will NOT be considered. IF YOU HAVE NOT HEARD FROM US WITHIN 4 WEEKS, PLEASE CONSIDER YOUR APPLICATION UNSUCCESSFUL

Summary

U-turn is a leading organisation in developing pathways out of homelessness. We are looking for a Human Resource Officer to join the Human Resource team in Kenilworth, Cape Town.

This position

A vacancy has arisen in the Human Resources Department for a HR Officer. This is a full-time position based at our Head Office in Kenilworth, reporting to our HR Manager. The role involves providing comprehensive human resources support, managing employee relations and ensuring compliances with HR policies and practices. As a HR generalist you will play a vital role in recruitment, employee development and fostering a positive work culture. Initially, this position will be a 1 year fixed-term contract.

Background

U-turn is a thriving non-profit that exists to equip homeless people with the skills to overcome homelessness. Founded in 1997, we believe that every homeless individual is intrinsically valuable and should have access to an effective pathway to address their physical, spiritual and emotional needs so they can leave the streets and become a long-term productive member of society.

To help people overcome homelessness we operate a phased approach that includes addiction rehabilitation, counselling, life-skills training and sheltered work placement in one of our social enterprises. Through this process, the programme inculcates a healthy work ethic, furnishes modern job skills and gives 18-24 months of real work experience so that individuals can be gainfully employed in the modern South African economy.

Our graduates enter the open market employment and show an above 85% long term success rate! We are actively working to expand to more locations in Cape Town and across South Africa.

Key areas of responsibility

• Assist in the recruitment and selection process by posting vacancies on various recruitment platforms.
• Review CVs and match candidates to available positions
• Conduct interviews
• Facilitate the onboarding and orientation of new staff
• Provide guidance to managers and employees on HR policies and procedures, labour law to ensure fair and consistent application.
• Assist with and oversee the processing of bi-weekly payroll.
• Assist in the performance management and performance evaluation processes
• Identify learning needs and training and development opportunities to enhance employee growth and skills development.
• Participate in special projects, events, and initiates aimed at enhancing employee engagement.

Experience and Skills

• Degree, Diploma HR qualification
• 2 – 5 experience in a HR
• environment
• Proven experience as an HR Generalist or in a similar role with a strong understanding of HR practices
• Strong interpersonal and communication skills to effectively interact with employees and managers
• Strong organisational skills to manage multiple tasks, projects and deadlines.
• A solid understanding of Labour Legislation.
• Driver’s license

Personal attributes

• Resourceful individual that is not easily flustered
• Ability to self-motivate, and work with minimal supervision
• Collaborative team player – concerned with the team’s success as well as individual performance
• Emotionally mature individual
• Problem solver who is open to change and able to take initiative
• Willingness to learn and grow personally
• Ability to maintain confidentiality and handle sensitive employee matters with professionalism
• Proficient in using technology.

Organisational Fit (where applicable)

• If in recovery – actively engaged in own ongoing recovery, accessing accountability support and practicing recovery behaviour
• If employed as a Professional – affiliation with professional board, continued personal development and accessing supervision
• Gospel orientation – connected to a local fellowship of believers, reading the Bible and grounded in Gospel-motivated Social Action

Next Steps

Candidates interested in this position should apply online to https://homeless.org.za/career-form You must include a CV and a letter of motivation as part of the application. The letter of motivation should be approximately 1 page in length and include information on why you would like to work at U-turn and how you fulfil the required knowledge skills set outlined above. Please note that applications without a letter of motivation will NOT be considered. IF YOU HAVE NOT HEARD FROM US WITHIN 4 WEEKS, PLEASE CONSIDER YOUR APPLICATION UNSUCCESSFUL

Summary

U-turn is a leading organisation in developing pathways out of homelessness. We are looking for a Thrift Store Reliever Manager to join the Retail team. This is a full-time, onsite position- based at the Tygerberg Warehouse and will initially be offered as a one-year contract.

This position

There is an opportunity for an experienced retail professional to join the U-turn team as a Thrift Store Reliever Manager. Reporting to the Retail Area Manager, this role provides operational support across U-turn charity stores in Cape Town and requires regular travel between sites.

The successful candidate will step in to manage stores when Store Managers are unavailable, ensuring continuity in sales performance, customer service, cash and stock controls, visual merchandising, staff supervision, and compliance with operational procedures. They will also support Store Managers with training, problem-solving and day-to-day operational needs.

Alongside the retail responsibilities, the role involves managing and developing sales assistants who were formerly homeless and are participating in U-turn’s work-rehabilitation programme. The ideal candidate has strong retail leadership experience, is adaptable and organised, delivers excellent customer service, and is committed to U-turn’s Christian values and developmental approach.

Background

U-turn is a thriving non-profit that exists to equip homeless people with the skills to overcome homelessness. Founded in 1997, we believe that every homeless individual is intrinsically valuable and should have access to an effective pathway to address their physical, spiritual and emotional needs so they can leave the streets and become a long-term productive member of society.

To help people overcome homelessness we operate a phased approach that includes addiction rehabilitation, counselling, life-skills training and sheltered work placement in one of our social enterprises. Through this process, the programme inculcates a healthy work ethic, furnishes modern job skills and gives 18-24 months of real work experience so that individuals can be gainfully employed in the modern South African economy.

Our graduates enter the open market employment and show an above 85% long term success rate! We are actively working to expand to more locations in Cape Town and across South Africa.

Social Enterprises

Actual work-experience largely takes place within our social enterprises. U-turn’s social enterprises comprise an extensive retail network connected to our Charity Stores as well as other companies owned by, or in partnership with, U-turn.

Key areas of responsibility

1. Relief Management & Multi-Site Support
• Travel between U-turn charity stores across Cape Town to provide relief and operational support. Manage stores in the Store Manager’s absence, ensuring continuity in sales, staff supervision, stock and cash controls, customer service, and compliance. Support Store Managers with training, problem-solving and organisational initiatives.
2.  Store Leadership & Sales Performance
   
• Manage the U-turn charity store to achieve sales targets, incorporating daily spiritual leadership through team devotions.
3. Customer Service & Engagement
• Ensure exceptional customer service, handle complaints and queries effectively, and actively promote customer participation in the U-turn loyalty programme.
4.  Cash & Stock Management
   
• Oversee cash handling, stock control, and stocktaking in accordance with established operating procedures.
5. Visual Merchandising & Promotions
• Prepare and maintain promotional materials and attractive in-store displays to enhance customer experience and drive sales.
6. Therapeutic Store Environment
• Create and maintain a supportive, therapeutic space for individuals on the U-turn Life Change programme.
7. Team Development & Supervision
   
• Provide daily management and training for store assistants and Champs, including task delegation, leave scheduling, disciplinary processes, and personal development support.
8. Health, Safety & Security Compliance
• Maintain, update, and enforce all safety and security procedures to ensure a safe environment for staff, customers, and programme participants.

Experience and Skills

• Previous experience in the retail sector (essential)
• Experience as a duty manager/ assistant manager or a manager in a retail setting (desirable)
• Excellent communication skills – verbal and written
• Well-developed interpersonal skills
• Excellent organisational skills and ability to prioritise
• A collaborative team player – concerned with the team’s success as well as individual performance
• Ability to motivate, coach, and develop people. Commercial awareness

Personal attributes

• Passion for U-turn’s mission and values.
• Strong leadership with a collaborative mind-set.
• Adaptability and resilience in a dynamic, fast-paced environment.

Organisational Fit (where applicable)

• If in recovery – actively engaged in own ongoing recovery, accessing accountability support and practicing recovery behaviour
• If employed as a Professional – affiliation with professional board, continued personal development and accessing supervision
• Gospel orientation – connected to a local fellowship of believers, reading the Bible and grounded in Gospel-motivated Social Action

Next Steps

Candidates interested in this position should apply online to https://homeless.org.za/career-form You must include a CV and a letter of motivation as part of the application. The letter of motivation should be approximately 1 page in length and include information on why you would like to work at U-turn and how you fulfil the required knowledge skills set outlined above. Please note that applications without a letter of motivation will NOT be considered. IF YOU HAVE NOT HEARD FROM US WITHIN 4 WEEKS, PLEASE CONSIDER YOUR APPLICATION UNSUCCESSFUL

Summary

U-turn is a leading organisation in developing pathways out of homelessness. We are looking for a Thrift Store Manager to join the Retail team. This is a full-time, onsite position and will initially be offered as a one-year contract.

This position

There is an opportunity for a person with strong retail skills and experience to join the U-turn team. Thus allowing them to apply their professional retail skills in a development setting. Reporting directly to the Retail Area Manager, the candidate will apply their retail skills to run our, Thrift Store in Canal Walk to grow sales and profitability. At the same time, the person will be managing a team of sales assistants who were formerly homeless and are currently on the U-turn work-rehabilitation programme.

The ideal candidate is happy to work in an organization with strong Christian motivations, displays a passion to see people grow (i.e. to work developmentally) and is excellent at customer service.

Background

U-turn is a thriving non-profit that exists to equip homeless people with the skills to overcome homelessness. Founded in 1997, we believe that every homeless individual is intrinsically valuable and should have access to an effective pathway to address their physical, spiritual and emotional needs so they can leave the streets and become a long-term productive member of society.

To help people overcome homelessness we operate a phased approach that includes addiction rehabilitation, counselling, life-skills training and sheltered work placement in one of our social enterprises. Through this process, the programme inculcates a healthy work ethic, furnishes modern job skills and gives 18-24 months of real work experience so that individuals can be gainfully employed in the modern South African economy.

Our graduates enter the open market employment and show an above 85% long term success rate! We are actively working to expand to more locations in Cape Town and across South Africa.

Social Enterprises

Actual work-experience largely takes place within our social enterprises. U-turn’s social enterprises comprise an extensive retail network connected to our Charity Stores as well as other companies owned by, or in partnership with, U-turn.

Key areas of responsibility

1. Operational Management
• Ensure all daily, weekly, and monthly operational tasks are completed and recorded using the Google Checklist, with full accountability.
• Key operational focus areas include:
• Oversee cash handling in accordance with established operating procedures.
• Daily review and management of Facebook ads: loading new ads, maintaining campaigns, and engaging with customers.
• Ensure DIK forms are updated and completed daily.
• Update turnovers and timesheets daily.
• Address items on the To-Do list promptly and efficiently.
2.  Staff Management & Team Developmemt
• Directly manage U-turn Champions under the guidance of the Retail Area Manager, Support Staff, and Development Team.
• Provide daily oversight, coaching, and support to ensure high performance.
• Handle HR-related matters, including: leave approvals
• Disciplinary processes in collaboration with the Area Manager and Caseworker, Payslip and payroll coordination
• Submit weekly feedback reports to the Caseworker.
• Maintain running notes on each Champion’s behaviour and development.
3. Store Leadership & Sales Performance
• Manage the U-turn Charity Store to achieve or exceed sales targets.
• Ensure alignment with sales goals while maintaining the organisation’s values
4.  Stock & Inventory Management
• Ensure optimal stock levels are maintained.
• Keep transfer verification sheets up to date.
• Review weekly counts, on-hand figures, and sales data for accuracy and relevance. Complete monthly stocktakes to reconcile with POS data.
• Monitor shrinkage and implement effective loss prevention measures.
5. Pricing & Discounting Oversight
• Ensure pricing of pre-loved goods aligns with the U-turn Pricing SOP.
• Use 90-day sales data to guide discounting decisions.
• Implement price markdowns and promotional strategies that are fair, transparent, and mission-aligned.
6. Visual Merchandising & Promotions
• Prepare and maintain promotional materials and appealing in-store displays to enhance the customer experience.
• Maintain high standards of cleanliness, hygiene, and organisation throughout the store.
7. Customer Service & Engagement
• Deliver exceptional customer service; handle complaints and escalations efficiently.
• Promote participation in the U-turn Loyalty Programme.
• Ensure the store environment is welcoming, clean, and engaging.
8.  Mission Integration & Supportive Culture
• Lead daily team devotions rooted in Jesus, fostering a spiritually enriching workplace.
• Create and maintain a supportive, therapeutic environment for individuals in the U-turn Life Change Programme.
• Collaborate with Caseworkers and Support Staff to align the store’s operations with the broader goals of the Life Change Programme.
9. Health, Safety & Security Compliance
• Enforce all relevant health, safety, and security protocols to protect staff, customers, and programme participants.
• Regularly review and update safety procedures as needed.

Experience and Skills

• Previous experience in the retail sector (essential)
• Experience as a duty manager/ assistant manager or a manager in a retail setting (desirable)
• Excellent communication skills – verbal and written
• Well-developed interpersonal skills
• Excellent organisational skills and ability to prioritise
• A collaborative team player – concerned with the team’s success as well as individual performance
• Ability to motivate, coach, and develop people. Commercial awareness

Personal attributes

• Passion for U-turn’s mission and values.
• Strong leadership with a collaborative mind-set.
• Adaptability and resilience in a dynamic, fast-paced environment.

Organisational Fit (where applicable)

• If in recovery – actively engaged in own ongoing recovery, accessing accountability support and practicing recovery behaviour
• If employed as a Professional – affiliation with professional board, continued personal development and accessing supervision
• Gospel orientation – connected to a local fellowship of believers, reading the Bible and grounded in Gospel-motivated Social Action

Next Steps

Candidates interested in this position should apply online to https://homeless.org.za/career-form You must include a CV and a letter of motivation as part of the application. The letter of motivation should be approximately 1 page in length and include information on why you would like to work at U-turn and how you fulfil the required knowledge skills set outlined above. Please note that applications without a letter of motivation will NOT be considered. IF YOU HAVE NOT HEARD FROM US WITHIN 4 WEEKS, PLEASE CONSIDER YOUR APPLICATION UNSUCCESSFUL