Background

U-turn is a thriving non-profit that exist to give homeless people the skills to overcome homelessness. Founded in 1997, we believe in life after homelessness. We believe that every homeless individual should have access to an effective pathway that addresses their physical, spiritual and emotional needs so they can leave the streets and become a long-term productive member of society.

To help homeless people overcome homelessness we operate a phased rehabilitation programme that gives individuals new ways of thinking (via Substance abuse rehab, direct training and Occupational Therapy) as well as work places (offered in our social enterprises) where candidates can test and apply the training they’ve received. In the process, the programme inculcates a healthy work ethic, furnish modern job skills and give 18-24 months of real work experience so that individuals can graduate and be gainfully employed in the modern South African economy.

The programme is yielding wonderful results. Our candidates typically graduate into open market employment and show an 83% long term success rate! We are actively working to expand the programme to more locations in Cape Town and across South Africa.

This position

U-turn is seeking a seasoned fundraiser to join its team. In this role, the fundraiser will use
expert communication skills and a keen sense of initiative to spot fundraising opportunities,
develop relationships with potential donors, and manage fundraising campaigns.
By coordinating events, writing proposals, and recruiting and leading volunteers, the
fundraiser will hone speaking, writing, and leadership abilities while moving U-turn closer to
its financial goals.
The ideal candidate will be motivated, professional, and organized and have a knack for
research. We’re looking for someone who believes in the mission of U-turn and has
exceptional drive for furthering our fundraising efforts as well as strategizing and delivering
on new ones.

Objectives of this role

• Promote awareness of the organization’s mission and work.
•  Cultivate a network of dedicated donors and volunteers
• Spot new fundraising opportunities.
• Plan fundraising initiatives to help the organization meet financial goals.
• Form strong relationships with external stakeholders.
• Ensure major donors are satisfied and kept in the loop.

Responsibilities

• Research individuals, corporations, and foundations that are aligned to U-turn’s
  mission and vision.
• Effectively convey the organization’s mission, vision, and programmes to potential
  donors.
• Write grant applications and fundraising proposals.
• Strategize and successfully execute fundraising campaigns.
• Organize fundraising events.
• Manage a budget and track whether goals are being met.

Required skills and qualifications

• At least three years of experience in fundraising, sales, or marketing.
• Exceptional communication and relationship-building skills.
•  Strong attention to detail.
• Passion for research
• Ability to successfully balance priorities while managing multiple tasks and planning
  big events.

Preferred skills and qualifications

• Certification, diploma, or similar qualification in fundraising/ marketing.
• Competence with donor management systems.
•  Experience in writing grant proposals, press releases, and fundraising letters.
• Confidence in public speaking.
• Legal, accounting or Salesforce experience a plus.

Next Steps

Candidates interested in this position should apply using the online appliaction form. You must include a CV and a letter of motivation as part of the application plus a photo of yourself. The letter of motivation should be approximately 1 page in length and include information on why you would like to work at U-turn and how you fulfil the required skills and attitudes outlined above. Applications without a letter of motivation will NOT be considered. Should you not have heard from us within 2 weeks, please consider your application unsuccessful.

Background

U-turn is a thriving non-profit that exist to give homeless people the skills to overcome homelessness. Founded in 1997, we believe in life after homelessness. We believe that every homeless individual should have access to an effective pathway that addresses their physical, spiritual and emotional needs so they can leave the streets and become a long-term productive member of society.

To help homeless people overcome homelessness we operate a phased rehabilitation programme that gives individuals new ways of thinking (via Substance abuse rehab, direct training and Occupational Therapy) as well as work places (offered in our social enterprises) where candidates can test and apply the training they’ve received. In the process, the programme inculcates a healthy work ethic, furnish modern job skills and give 18-24 months of real work experience so that individuals can graduate and be gainfully employed in the modern South African economy.

The programme is yielding wonderful results. Our candidates typically graduate into open market employment and show an 83% long term success rate! We are actively working to expand the programme to more locations in Cape Town and across South Africa.

This position

A vacancy has arisen at U-turn for a Restricted Fund Project Manager to primarily manage
U-turn’s Jobs Fund Programme. This is a full-time position based at our Head Office in
Kenilworth, for the duration of the project which runs until 31 st March 2026. The role involves
ensuring the Jobs Fund project is implemented timeously, completing the required
monitoring and reporting, and effectively managing the relationship with the donor. The
position will also support with managing other restricted fund projects and providing general
support to the U-turn resource mobilization team as required.

Key areas of responsibility

• Setting and managing client expectations, developing a detailed project plan, defining the
  scope of the project, understanding project risks and assigning team members to specific
  tasks.
•  Ensure restricted funded projects are implemented timeously: Working with those
  implementing the project at U-turn to ensure the project activities are completed as per agree milestones and project spending is within allowed variances. Trouble shooting and providing support to overcome bottlenecks and address challenges that arise.
• Complete required reporting: Ensure that all donor reporting is completed and submitted
  as per donor requirements, including inputting required information directly into the Grant
  Management System.
• Donor management: Timeously responding to donor requests for information, sourcing information from required individuals where needed and maintaining a good relationship with the donor.
• Data collection: Support development of data collection tools and templates for new
  restricted funded projects, so systems to collect required project data can be set up and
  maintained.
• Data management & analysis: Utilise Salesforce reports and dashboards to compiling
  donor reports and conduct analysis of programme and project data to track performance
  and highlight areas for improvement.
• Resource mobilisation: Support the communications and fundraising team as required
  with raising funds for U-turn.
• Learning: Contribute to the development and improvement of the U-turn programme by
  analysing progress against project and programme plans, what is working well and areas
  for improvement. Share findings in innovative ways with U-turn staff and partners and
  externally as appropriate, including through internal and external presentations, reports,
  marketing materials, the website, and other forums.

Experience and skills

• A bachelor’s degree or equivalent qualification in a relevant discipline with substantial written and numerical elements
• Excellent written communication skills in English, including the ability to tailor writing for
  different audiences.
• Excellent verbal communication and visualisation skills, and the willingness to get
  involved in preparing and delivering presentations.
• Experience of providing administrative and operational support in a similar role and a
  real interest in using data, research and learning to improve organisational and
  sectorwide performance.
• Strong organisational and time management skills, ability to assimilate information,
  forward plan and coordinate tasks and resources (including people) on a range of projects
• Strong IT skills, including knowledge of the Google Suite and MS Office, strong
  spreadsheet skills, exposure to project management applications and different video
  conferencing platforms and an aptitude for using and learning technology tools, software
  and platforms
• Ability to work unsupervised and under direction, as part of a team or as an individual
  and meet deadlines.
• Experience using Salesforce (desirable)

Personal attributes

• Highly organised.
• Can-do/flexible approach.
•  Problem solving and innovation
• Eye for detail
• Proactive, conscientious and accountable
• Able to work at pace
• A client-service orientation
• A strong commitment to teamwork
• Able to build and maintain excellent working relationships with colleagues and external
  stakeholders
• Able to work respectfully with people from different backgrounds
• A positive, friendly and professional attitude
• Acts as a role model for a ‘learning organisation’ culture by seeking insight and using
  problems as opportunities to learn in a non-judgemental environment.

Next Steps

Candidates interested in this position should apply using the online appliaction form. You must include a CV and a letter of motivation as part of the application plus a photo of yourself. The letter of motivation should be approximately 1 page in length and include information on why you would like to work at U-turn and how you fulfil the required skills and attitudes outlined above. Applications without a letter of motivation will NOT be considered. Should you not have heard from us within 2 weeks, please consider your application unsuccessful.

Background

U-turn is a thriving non-profit that exist to give homeless people the skills to overcome homelessness. Founded in 1997, we believe in life after homelessness. We believe that every homeless individual should have access to an effective pathway that addresses their physical, spiritual and emotional needs so they can leave the streets and become a long-term productive member of society.

To help homeless people overcome homelessness we operate a phased rehabilitation programme that gives individuals new ways of thinking (via Substance abuse rehab, direct training and Occupational Therapy) as well as work places (offered in our social enterprises) where candidates can test and apply the training they’ve received. In the process, the programme inculcates a healthy work ethic, furnish modern job skills and give 18-24 months of real work experience so that individuals can graduate and be gainfully employed in the modern South African economy.

The programme is yielding wonderful results. Our candidates typically graduate into open market employment and show an 83% long term success rate! We are actively working to expand the programme to more locations in Cape Town and across South Africa.

This position– retail with purpose

There is an opportunity for a person with strong retail skills and experience to join the U-
turn team as Shop Manager thus giving them the opportunity to apply their professional
retail skills in a development setting.
Reporting directly to the Retail Operations Manager, the candidate will apply their retail
skills to run our retails stores to grow sales and profitability. At the same time, the person
will be managing a team of sales assistants who were formerly homeless and are currently
on the U-turn work- rehabilitation programme.
The ideal candidate is someone who is happy to work in an organization with strong
Christian motivations, displays a passion to see people grow (i.e. to work developmentally)
and is excellent at customer service. This is a full time position.

Key areas of responsibility

• Manage a U-turn charity store to meet sales targets, including motivating staff to do
  so.
•  Provide excellent customer service, dealing effectively with complaints and queries,
  and encouraging customers to join the U-turn loyalty programme.
• Ensure cash and stock handling at the store is done as per instructions.
• Preparing promotional materials and displays.
• Ensure the store is a therapeutic space for those on the U-turn Life Change Programme.
• Provide training for and day to day management of store assistants, including task
  allocation, leave days, adherence to the disciplinary code, and supporting the unique
  growth journey of each person.
• Maintain, update, and enforce safety and security procedures.

Experience

• Previous experience in the retail sector (essential)
• Experience as a duty manager/ assistant manager or a manager in a retail setting
  (desirable)

Skills

• Excellent communication skills – verbal and written
• Well-developed interpersonal skills
•  Excellent organisational skills and ability to prioritise
• A collaborative team player – concerned with the team success as well as individual
  performance
• Ability to motivate, coach and develop people
• Commercial awareness

Personal attributes

• Self-starter – high energy levels, able to self-direct their work to hit targets.
• Enthusiastic and confident
•  Resourceful
• Trustworthy – works with integrity
• Good Listener – will challenge constructively and respond well to feedback

Next Steps

Candidates interested in this position should apply using the online appliaction form. You must include a CV and a letter of motivation as part of the application plus a photo of yourself. The letter of motivation should be approximately 1 page in length and include information on why you would like to work at U-turn and how you fulfil the required skills and attitudes outlined above. Applications without a letter of motivation will NOT be considered. Should you not have heard from us within 2 weeks, please consider your application unsuccessful.

Background

Living Roots is a social enterprise operated by U-turn that provides water-wise indigenous vegetation, sustainable corporate gardening services, and training and consultancy services. The social enterprise sells plants from its nursery in Claremont which was officially opened on 10 th April 2023. Living Roots exists to restore lives and landscapes. It supports the restoring of lives by creating work opportunities for formerly homeless people going through the U-turn Work-Readiness Programme. U-turn is a thriving non-profit that exist to give homeless people the skills to overcome homelessness. Founded in 1997, we believe in life after homelessness. We believe that every homeless individual should have access to an effective pathway that addresses their physical, spiritual and emotional needs so they can leave the streets and become a long-term productive member of society. To help homeless
people overcome homelessness we operate a phased rehabilitation programme that gives individuals new ways of thinking as well as work opportunities (at U-turn Social Enterprises such as Living Roots) where individuals can test and apply the training they’ve received. In the process, the programme inculcates a healthy work ethic, furnish modern job skills and give 18-24 months of real work experience so that individuals can graduate and be gainfully employed in the modern South African economy. The programme is yielding wonderful results. Our candidates typically graduate into open market
employment and show an 83% long term success rate!

This position

The Living Roots Nursery is the main client facing arm of Living Roots where plants are on sale to
members of the public and there is also an opportunity for a compost drop-off site and in time there will be a tea room etc.
There is an opportunity for a person with horticultural experience and strong customer relations skills to join the Living Roots team as the Nursery Manager. Reporting directly to the Living Roots Project Manager, the successful candidate will be overseeing the day-to-day operations of the plant nursery, building and maintaining a strong customer base, and managing a team of sales assistants who were formally homeless and are currently on the U-turn work-readiness programme. The ideal candidate is someone who has at least five-years horticultural experience in indigenous plants, is happy to work in an organisation with strong Christian motivations, displays a passion to see people
grow (i.e. to work developmentally), and is excellent at customer service. This is a full time position.

Key areas of responsibility

• Manage Living Roots Nursery to meet sales targets, including motivating staff to do so.
• Ensure plants are well tended and cared for.
• Provide excellent customer service, showing good knowledge of current stock and dealing effectively with complaints and queries.
• Ensure cash and stock handling at the Nursery is done as per instructions and maintain good relationships with suppliers.
• Preparing promotional materials and displays
• Ensure the Nursery is a therapeutic space for those on the U-turn Work-Readiness Programme.
• Provide training for and day to day management of Nursery assistants, including task allocation, leave days, adherence to the disciplinary code, and supporting the unique growth journey of each person.
• Maintain, update, and enforce safety and security procedures.
• Use and contribute to the existing planning and record keeping systems.

Experience

• At least five-years’ experience in the horticultural sector with specific knowledge and expertise in South African Indigenous Plants (essential)
• 2 years’ experience as a duty manager / assistant manager (desirable)
• Driver’s license (desirable)

Skills

• Excellent communication skills – verbal and written
• Well-developed interpersonal skills
•  Excellent organisational skills and ability to prioritise
• A collaborative team player – concerned with the team success as well as individual
  performance
• Ability to motivate, coach and develop people
• Commercial awareness

Personal attributes

• Self-starter – high energy levels, able to self-direct their work to hit targets.
• Enthusiastic and confident
•  Resourceful
• Trustworthy – works with integrity
• Good Listener – will challenge constructively and respond well to feedback

Next Steps

Candidates interested in this position should apply using the online appliaction form. You must include a CV and a letter of motivation as part of the application plus a photo of yourself. The letter of motivation should be approximately 1 page in length and include information on why you would like to work at U-turn and how you fulfil the required skills and attitudes outlined above. Applications without a letter of motivation will NOT be considered. Should you not have heard from us within 2 weeks, please consider your application unsuccessful.

Background

U-turn is a thriving non-profit that exist to give homeless people the skills to overcome homelessness. Founded in 1997, we believe in life after homelessness. We believe that every homeless individual should have access to an effective pathway that addresses their physical, spiritual and emotional needs so they can leave the streets and become a long-term productive member of society.

To help homeless people overcome homelessness we operate a phased rehabilitation programme that gives individuals new ways of thinking (via Substance abuse rehab, direct training and Occupational Therapy) as well as work places (offered in our social enterprises) where candidates can test and apply the training they’ve received. In the process, the programme inculcates a healthy work ethic, furnish modern job skills and give 18-24 months of real work experience so that individuals can graduate and be gainfully employed in the modern South African economy.

The programme is yielding wonderful results. Our candidates typically graduate into open market employment and show an 83% long term success rate! We are actively working to expand the programme to more locations in Johannesburg and across South Africa.

Service Centres

U-turn’s Service Centres provide services to people living on the streets in order to prepare them for
and to support them on a journey of change. This includes providing food and clothing (and in some
cases access to a shower and a bed for the night), therapeutic and development based interventions,
and recovery support for those struggling with substance abuse. The ultimate aim of the Service
Centre is to prepare individuals to participate in our work-based rehabilitation programme.

Work-readiness program

The work-readiness department forms part of the Life Change Journey and is tasked with providing work-based rehabilitation and skills development training that prepares clients for graduation into the open labour market and reintegration into the community. One day a week, each client attends a training day where they access group therapy, counselling, and input using a specially designed
curriculum. This cycle of learning and then application follows a graded approach and continues for as long as needed. It takes an average of 18 months. Case managers coordinate the entire intervention programme for the clients and work in close collaboration with the worksite managers.

This position

The Position for a Junior Occupational Therapist has become available within the interdisciplinary team working in Sophia Town. The team consists of a Work Readiness Manager that manages the team, 2 social workers, and a counselor. The ideal candidate will be one that has a heart for utilizing their professional skills in the ministry, and wants to learn and grow in the field of vocational rehab,
addiction, and community reintegration.

Key areas of responsibility

• Conduct group and or individual assessments as part of the intake process. This includes.
• sending feedback to Case-worker and Worksite.
• Manage a caseload of up to 10 clients. This includes assessment, intervention planning and
  implementation, monitoring and follow-up; and re-assessment; internal referrals to
  interdisciplinary teams and external referrals to external service providers/healthcare
  professionals where necessary.
• Conduct life-skills and VOC Group sessions as part of the Personal Development Day program.
• Provide specific OT interventions for referred clients from other case-workers.
• Take part in interdisciplinary team meetings regarding shared clients and provide OT specific insight regarding the client’s progress and process in the program.
• Provide interventions at worksites for specific clients as indicated through VOC assessments.
  Also provide training to worksites regarding specific interventions indicative to the client’s
  process.
• Assist Unit manager in providing intervention at the U-turn Transitional Homes.
• Contribute to program development and training of staff as and when needed.
• Complete required data capturing, including service instances, client notes and progress
  reports.
• Use and contribute to existing planning and record keeping systems to ensure continuous
  improvement of your areas of responsibility.

Experience and Skills

• Qualified Occupational Therapist with up to date registration with HPCSA is essential
• Driver’s License is essential
• Experience in vocational rehab is beneficial
• Experience in addiction care is beneficial
• Experience working in an Interdisciplinary team is beneficial
• Strong administrative skills is essential
• Professionalism is essential

Personal attributes

• Resourceful individual that is not easily flustered
• Ability to self-motivate, and work with minimal supervision
• Collaborative team player, concerned with team success as well as individual performance
• A problem solver who is open to change and innovation
• Emotionally mature individual
• Willingness to learn and grow personally

Organisational Fit (where applicable)

• If in Recovery – actively engaged in own ongoing recovery, accessing accountability
  support and practicing recovery behaviour
• If employed as a Professional – affiliation with professional board, continued personal development and accessing supervision
• Gospel orientation – connected to a local fellowship of believers, reading the Bible and grounded in Gospel-motivated Social Action

Next Steps

Candidates interested in this position must submit a letter of motivation and CV using the online application form. The letter of motivation should be approximately 1 page in length and include information on why you would like to work at U-turn and how you fulfil the required knowledge skills set outlined above.

Please note that applications without a letter of motivation will not be considered.

Background

U-turn is a thriving non-profit that exist to give homeless people the skills to overcome homelessness. Founded in 1997, we believe in life after homelessness. We believe that every homeless individual should have access to an effective pathway that addresses their physical, spiritual and emotional needs so they can leave the streets and become a long-term productive member of society.

To help homeless people overcome homelessness we operate a phased rehabilitation programme that gives individuals new ways of thinking (via Substance abuse rehab, direct training and Occupational Therapy) as well as work places (offered in our social enterprises) where candidates can test and apply the training they’ve received. In the process, the programme inculcates a healthy work ethic, furnish modern job skills and give 18-24 months of real work experience so that individuals can graduate and be gainfully employed in the modern South African economy.

The programme is yielding wonderful results. Our candidates typically graduate into open market employment and show an 83% long term success rate! We are actively working to expand the programme to more locations in Johannesburg and across South Africa.

Work-readiness program

The work-readiness department forms part of the Life Change Journey and is tasked with providing work-based rehabilitation and skills development training that prepares clients for graduation into the open labour market and reintegration into the community. One day a week, each client attends a training day where they access group therapy, counselling, and input using a specially designed
curriculum. This cycle of learning and then application follows a graded approach and continues for as long as needed. It takes an average of 18 months. Case managers coordinate the entire intervention programme for the clients and work in close collaboration with the worksite managers.

This position

The social worker will form part of the interdisciplinary team based in the Northern Suburbs managing a case-load of up to 16 clients on the work-readiness program. He/she will also assist with groups, family and community intervention and program development.
The ideal candidate will be a committed Christian who has previous experience working within an
interdisciplinary team, individual case management and facilitating group sessions. An added advantage will be if you have experience working with people who have lived experience of
overcoming homelessness.
Key areas of responsibility

• Manage a case load of up to 16 clients per week
• Assessment of needs within relevant stage of the Life Change Programme and setting
  appropriate goals
• Crisis intervention, e.g. resolving conflict.
• Provide case management and support for each client. This includes intervention planning and implementation, monitoring and follow-up; and re-assessment; internal referrals to
  multidisciplinary team and external referrals to external service providers/healthcare
  professionals where necessary
• Conduct Groups as part of the Training day schedule
• Complete required data capturing, including service instances, client notes and progress reports
• Contribute to programme development
• Assist head of department with any projects or events that need to be planned and completed
• Screening and assessment of prospective clients for the work readiness programme
• Use and contribute to the existing planning and recording keeping systems to ensure continuous improvement of your areas of responsibility.

Experience and Skills

• Qualified Social Worker registered with the SACSSP (essential)
• Driver’s License is essential
• Previous experience of working with people experiencing homelessness (an added advantage)
• Previous experience working in the addiction field (an added advantage)
• Good interpersonal including good verbal and written communication skills.
• Strong administrative skills is essential
• Demonstrated time management, organisation and planning skills
• Active listening
• A resourceful individual that is not easily flustered
• A collaborative team player – concerned with the team success as well as individual
• performance
• Emotionally mature individual

Attitude

• Willingness to assist and help out where necessary
• Willingness to learn and grow personally
• A problem solver who is open to change and innovation
• Must be able to take initiative
• An enthusiastic person who is devoted to South Africa and wants to use his or her clinical skills and experience to make a meaningful difference

Organisational Fit (where applicable)

• If in Recovery – actively engaged in own ongoing recovery, accessing accountability
  support and practicing recovery behaviour
• If employed as a Professional – affiliation with professional board, continued personal development and accessing supervision
• Gospel orientation – connected to a local fellowship of believers, reading the Bible and grounded in Gospel-motivated Social Action

Next Steps

Candidates interested in this position must submit a letter of motivation and CV using the online application form. The letter of motivation should be approximately 1 page in length and include information on why you would like to work at U-turn and how you fulfil the required knowledge skills set outlined above.

Please note that applications without a letter of motivation will not be considered.

Background

U-turn is a thriving non-profit that exist to give homeless people the skills to overcome
homelessness. Founded in 1997, we believe in life after homelessness. We believe that every
homeless individual should have access to an effective pathway that addresses their physical,
spiritual and emotional needs so they can leave the streets and become a long-term productive
member of society.
To help homeless people overcome homelessness we operate a phased approach that includes
rehabilitation from substance abuse, counseling, life-skills training, and work placement in one of
our social enterprises. This allows candidates to test and apply the training they’ve received. In the
process, the programme inculcates a healthy work ethic, furnishes modern job skills and gives 18-24
months of real work experience so that individuals can graduate and be gainfully employed in the
modern South African economy.
The programme is yielding wonderful results. Our candidates typically graduate into open market
employment and show an 80% long-term success rate! We are actively working to expand the
programme to more locations in Cape Town and across South Africa.

This position

A vacancy has arisen at U-turn for a Monitoring, Evaluation, Research & Learning (MERL) Officer. This
is a full-time position based at our Head Office in Kenilworth, reporting to our Chief Business
Development Officer. The role involves supporting MERL activities at U-turn, in particular for
restricted funded projects. Initially, this position will be a 2 year fixed-term contract with a view of
permanency thereafter, subject to available funding for this position.

Key areas of responsibility

• Data collection & cleaning: Develop, review and improve data collection tools and templates, especially for new areas of operation an d new projects and work with programme staff to ensure data collection capture, cleaning and verification takes place to ensure quality and
  integrity of data.
• Training and support: Provide induction and ongoing training and support on current and new data collection processes on the U-turn Salesforce Instance, including developing required
  training documentation and support on frequently asked questions.
• Data management & analysis: Utilise Salesforce reports and dashboards to facilitate speedy analysis and efficiently meet data requests and conduct analysis of programme and project data to track performance and highlight areas for improvement.
• Data monitoring and reporting: Monitor project and programme implementation in line with required plans and provide data for funding proposals, and complete M&E & narrative elements of reports for donors, the U-turn Board, Executive Management Team and programmatic teams as required.
• Research: Support and grow primary and secondary research activities at U-turn, including
  implementations research on U-turn programmes, cutting-edge research into homelessness that
  will improve the citywide and nationwide response to homelessness, and hosting external
  researchers from academic institutions partnering with U-turn.
• Learning: Contribute to the development and improvement of the U-turn programme by analysing progress against project and programme plans, what is working well
  and areas for improvement. Share findings in innovative ways with U-turn staff and partners and externally as appropriate, including through internal and external presentations, reports,
  marketing materials, the website, and other forums.

Experience and skills

• A bachelor’s degree or equivalent qualification in a relevant discipline with substantial written and numerical elements
• Either a formal qualification in Monitoring and Evaluation, or a minimum of two years of
  experience in M&E or quantitative and qualitative research in a non-profit context
• Excellent written communication skills in English, including the ability to tailor writing for
  different audiences
• Experience of providing administrative and operational support in a similar role and a real interest in using data, research and learning to improve organisational and sectorwide
  performance.
• Strong organisational and time management skills, ability to assimilate information, forward plan and coordinate tasks and resources (including people) on a range of projects
• Strong IT skills, including knowledge of the Google Suite and MS Office, strong spreadsheet skills, exposure to project management applications and different video conferencing platforms and an aptitude for using and learning technology tools, software and platforms
• Good verbal communication and visualisation skills, and the willingness to get involved in preparing and delivering presentations
• High level of numeracy and the ability to work with complex logistical processes
• Ability to work unsupervised and under direction, as part of a team or as an individual to meet deadlines.

Desirable

• Experience using Salesforce
• Experience in presenting and publishing (in print or online) analytical materials to a range of expert and non-expert audiences
• Ability to train colleagues and partners in the purpose and use of MEL tools and systems.

Personal attributes

• Highly organised
• Can-do/flexible approach
• Problem solving and innovation
• Eye for detail
• Proactive, conscientious and accountable
• Confident in understanding and manipulating data
• Able to work at pace
• A client-service orientation
• A strong commitment to teamwork
• Able to build and maintain excellent working relationships with colleagues and external
  stakeholders
• Able to work respectfully with people from different backgrounds
• A positive, friendly and professional attitude
• Acts as a role model for a ‘learning organisation’ culture by seeking
  insight and using problems as opportunities to learn in a non-judgemental environment.

Organisational Fit (where applicable)

• If in Recovery – actively engaged in own ongoing recovery, accessing accountability
  support and practicing recovery behaviour
• If employed as a Professional – affiliation with professional board, continued personal development and accessing supervision
• Gospel orientation – connected to a local fellowship of believers, reading the Bible and grounded in Gospel-motivated Social Action

Next Steps

Candidates interested in this position must submit a letter of motivation and CV using the online application form. The letter of motivation should be approximately 1 page in length and include information on why you would like to work at U-turn and how you fulfil the required knowledge skills set outlined above.

Please note that applications without a letter of motivation will not be considered.