Summary

U-turn is a leading organisation in developing pathways out of homelessness. We are looking for an Assistant Branch & Office Manager to join our Johannesburg team in Gauteng from01 June 2025.This is a full-time onsite position and will initially be offered as a one-year contract.

This position:

As Assistant Branch & Office Manager for Uturn Homeless Ministries’ Gauteng branch (based in Johannesburg), you will serve as second in charge to the Branch Manager, ensuring smooth day to day operations and supporting strategic initiatives. This role—in either a fulltime or part-time capacity combines high level administrative and executive support with hands on management of HR, finance, communications, and stakeholder relations. You will help maintain compliance with donor requirements, manage the office environment, and build partnerships that advance Uturn’s mission in Gauteng. The ideal candidate is happy to work in an organization with strong Christian foundation, highly organized, adaptable, and passionate about expanding developmental responses to reduce homelessness in JHB.

Background

U-turn is a thriving non-profit that exists to equip homeless people with the skills to overcome homelessness. Founded in 1997, we believe that every homeless individual is intrinsically valuable and should have access to an effective pathway to address their physical, spiritual and emotional needs so they can leave the streets and become a long-term productive member of society.

To help people overcome homelessness we operate a phased approach that includes addiction rehabilitation, counselling, life-skills training and sheltered work placement in one of our social enterprises. Through this process, the programme inculcates a healthy work ethic, furnishes modern job skills and gives 18-24 months of real work experience so that individuals can be gainfully employed in the modern South African economy.

Our graduates enter the open market employment and show an above 85% long term success rate! We are actively working to expand to more locations in Cape Town and across South Africa.

Service Centres

U-turn’s Service Centres provide services to people living on the streets in order to prepare them for and to support them on a journey of change. This includes providing food and clothing (and in some cases access to a shower and a bed for the night), therapeutic and development based interventions, and recovery support for those struggling with addiction. The ultimate aim of the Service Centre is to prepare individuals to participate in our work-based rehabilitation programme.

Work-readiness programme

The work-readiness programme provides work based rehabilitation and skills development training to prepare clients for integration into employment and the community. One day per week, each client attends a training day where they access group therapy delivered by an interdisciplinary team, individual counselling and input using a specially designed curriculum. This cycle of learning and application continues for as long as needed (average 18 months). Case-managers coordinate the intervention programme for the clients and work in close-collaboration with the worksite managers.

Transitional Accommodation

We run transitional accommodation enabling clients on Work-readiness to move into group homes when leaving homeless shelters. These homes are managed by a house-manager who, along with therapeutic staff and works-site managers assist clients along the full Life Change journey.

Social Enterprises

Actual work-experience largely takes place within our social enterprises. U-turn’s social enterprises comprise an extensive retail network connected to our Charity Stores as well as other companies owned by, or in partnership with, U-turn.

Key areas of responsibility

• Operational leadership: Act as second in charge, support the Branch Manager in planning, decision making, and staff oversight and deputise when required.
• Human resources management: Oversee recruitment, on boarding, performance tracking, staff welfare, and adherence to Uturn’s HR policies for staff in the Gauteng branch.
• Office finance & administration: Manage the Gauteng office budget, petty cash, expense tracking, and reconciliation in coordination with the U-turn Finance Department.
• Donor relations and fundraising: Cultivate relationships with potential funders for U-turn’s work in Gauteng including DSD, corporate partners and high net worth individuals. Prepare business plans and draft proposals where required – in particular for Gauteng DSD.
• Donor reporting and compliance: Coordinate completion of reporting for donors – in particular Gauteng DSD – and ensure compliance with donor requirements.
• Supply & facilities management: Ensure the timely procurement and maintenance of office supplies, equipment, and facilities.
• Partnership development: Identify and nurture strategic partnerships with NGOs, government agencies, and community groups to expand Uturn’s reach and resources in Gauteng.
• Systems & continuous improvement: Use and enhance existing planning, record keeping, and project management systems to drive efficiency and quality across all areas of responsibility.

Experience and Skills

• Minimum of 5 years of office or operations management experience, preferably in an NPO.
• Demonstrated experience in HR administration and financial oversight.
• Financial qualification or certification (desirable)
• Experience working with government funders such as DSD
• Strong IT proficiency

Personal attributes

• Integrity & Discretion: Upholds confidentiality, exercises good judgment, and models Uturn’s values in all interactions
• Organizational Excellence: Highly organized, detail oriented, and able to manage multiple priorities under tight deadlines
• Communication & Interpersonal Skills: Clear, professional communicator with strong relationship building ability across staff, donors, and government partners
• Proactivity & Initiative: Anticipates needs, identifies process improvements, and drives tasks to completion with minimal supervision
• Adaptability & Resilience: Comfortable in a fast paced, mission driven environment and able to pivot in response to changing priorities
• Team Leadership & Collaboration: Supports colleagues, fosters a positive team culture, and steps into leadership when needed
• Empathy & Cultural Sensitivity: Demonstrates compassion for people experiencing homelessness and respect for diverse backgrounds

Organisational Fit (where applicable)

• If in recovery – actively engaged in own ongoing recovery, accessing accountability support and practicing recovery behaviour
• If employed as a Professional – affiliation with professional board, continued personal development and accessing supervision
• Gospel orientation – connected to a local fellowship of believers, reading the Bible and grounded in Gospel-motivated Social Action

Next Steps

Candidates interested in this position should apply using the online application form. You must include a CV and a letter of motivation as part of the application. The letter of motivation should be approximately 1 page in length and include information on why you would like to work at U-turn and how you fulfil the required skills and attitudes outlined above. Applications without a letter of motivation will NOT be considered. Should you not have heard from us within 4 weeks, please consider your application unsuccessful.

Summary

U-turn is a leading organisation in developing pathways out of homelessness. We are looking for a Case-Managing Social Worker to join the Hope Exchange campus team in Cape Town from 01 June 2025.This is a full-time onsite position and will initially be offered as a one-year contract.

This position:

The position will require the social worker to manage a case-load of up to 16 formerly homeless individuals in our work-readiness programme. This will require the therapist to work closely with other stakeholders such as internal and external referral partners, other members of the interdisciplinary team and the work-site managers and house managers that form part of the client’s cosmos. The therapist will be required to hold a strong therapeutic process with the client while keeping healthy boundaries, facilitating the client to take responsibility for their growth and development. The therapist will also be required to run therapy groups as part of the therapy programme and give feedback in MDT meetings.

Background

U-turn is a thriving non-profit that exists to equip homeless people with the skills to overcome homelessness. Founded in 1997, we believe that every homeless individual is intrinsically valuable and should have access to an effective pathway to address their physical, spiritual and emotional needs so they can leave the streets and become a long-term productive member of society.

To help people overcome homelessness we operate a phased approach that includes addiction rehabilitation, counselling, life-skills training and sheltered work placement in one of our social enterprises. Through this process, the programme inculcates a healthy work ethic, furnishes modern job skills and gives 18-24 months of real work experience so that individuals can be gainfully employed in the modern South African economy.

Our graduates enter the open market employment and show an above 85% long term success rate! We are actively working to expand to more locations in Cape Town and across South Africa.

Service Centres

U-turn’s Service Centres provide services to people living on the streets in order to prepare them for and to support them on a journey of change. This includes providing food and clothing (and in some cases access to a shower and a bed for the night), therapeutic and development based interventions, and recovery support for those struggling with addiction. The ultimate aim of the Service Centre is to prepare individuals to participate in our work-based rehabilitation programme.

Work-readiness programme

The work-readiness programme provides work based rehabilitation and skills development training to prepare clients for integration into employment and the community. One day per week, each client attends a training day where they access group therapy delivered by an interdisciplinary team, individual counselling and input using a specially designed curriculum. This cycle of learning and application continues for as long as needed (average 18 months). Case-managers coordinate the intervention programme for the clients and work in close-collaboration with the worksite managers.

Transitional Accommodation

We run transitional accommodation enabling clients on Work-readiness to move into group homes when leaving homeless shelters. These homes are managed by a house-manager who, along with therapeutic staff and works-site managers assist clients along the full Life Change journey.

Key areas of responsibility

• Manage a caseload of up to 16 Clients, with weekly sessions and groups
• Assessment of needs within the relevant stage of the Life Change Programme and setting appropriate goals..
• Crisis intervention, e.g. resolving conflict
• Provide case management and support for each client. This includes intervention planning and implementation, monitoring and follow-up, and reassessment; internal referrals to multidisciplinary teams and external referrals to external service providers /healthcare professionals where necessary.
• Conduct Groups as part of the Training day schedule.
• Complete required data capturing, including service instances, client notes and progress reports.
• Continue to programme development and content planning sessions.
• Use and contribute to the existing planning and record-keeping systems to ensure
• Continuous improvement of your areas of responsibility.

Experience and Skills

• Social Work degree and up-to-date registration with SACSSP
• Understanding of addiction and the recovery process (experience beneficial)
• Trained in therapeutic modalities such as therapeutic groups, counselling and mental health screenings.
• Excellent interpersonal and communication skills.
• Highly organised with the ability to self-manage and prioritise on a micro and macro level.

Personal attributes

• Passion for U-turn’s mission and values.
• Strong leadership with a collaborative mind set.
• Adaptability and resilience in a dynamic, fast-paced environment.
• Organisational Fit (where applicable)
• If in recovery – actively engaged in own ongoing recovery, accessing accountability support and practising recovery behaviour
• If employed as a Professional – affiliation with a professional board, continued personal
  development and accessing supervision
• Gospel orientation – connected to a local fellowship of believers, reading the Bible and grounded in Gospel-motivated Social Action

Next Steps

Candidates interested in this position should apply using the online application form. You must include a CV and a letter of motivation as part of the application. The letter of motivation should be approximately 1 page in length and include information on why you would like to work at U-turn and how you fulfil the required skills and attitudes outlined above. Applications without a letter of motivation will NOT be considered. Should you not have heard from us within 4 weeks, please consider your application unsuccessful.

Summary

U-turn is a leading organisation in developing pathways out of homelessness. We are looking for a Thrift shop Manager to join our Cape Town Team. They will be based at Canal Walk. They will report to the Area Manager in their area. This is a full-time onsite position and will initially be offered as a one-year contract.

This position:

There is an opportunity for a person with strong retail skills and experience to join the U turn team as a Thrift Store Manager thus giving them the opportunity to apply their professional retail skills in a development setting.

Reporting directly to the Retail Area Manager, the candidate will apply their retail skills to run our retail store to grow sales and profitability. At the same time, the person will be managing a team of sales assistants who were formerly homeless and are currently on the U-turn work-rehabilitation programme.

The ideal candidate is someone who is happy to work in an organization with strong Christian motivations, displays a passion to see people grow (i.e. to work developmentally) and is excellent at customer service. This is a full time position.

Background

U-turn is a thriving non-profit that exists to equip homeless people with the skills to overcome homelessness. Founded in 1997, we believe that every homeless individual is intrinsically valuable and should have access to an effective pathway to address their physical, spiritual and emotional needs so they can leave the streets and become a long-term productive member of society.

To help people overcome homelessness we operate a phased approach that includes addiction rehabilitation, counselling, life-skills training and sheltered work placement in one of our social enterprises. Through this process, the programme inculcates a healthy work ethic, furnishes modern job skills and gives 18-24 months of real work experience so that individuals can be gainfully employed in the modern South African economy.

Our graduates enter the open market employment and show an above 85% long term success rate! We are actively working to expand to more locations in Cape Town and across South Africa.

Social Enterprises

Actual work-experience largely takes place within our social enterprises. U-turn’s social enterprises comprise an extensive retail network connected to our Charity Stores as well as other companies owned by, or in partnership with, U-turn.
Key areas of responsibility

• Manage a U-turn thrift store to meet sales targets, including motivating staff to do so.
• Provide excellent customer service, dealing effectively with complaints and queries, and encouraging customers to join the U-turn loyalty programme.
• Ensure cash and stock handling at the store is done as per instructions
• Preparing promotional materials and displays
• Ensure the store is a therapeutic space for those on the U-turn Life Change Programme.
• Provide training for and day to day management of store assistants, including task allocation, leave days, adherence to the disciplinary code, and supporting the unique growth journey of each person.
• Maintain, update, and enforce safety and security procedures.

Experience and Skills

• Previous experience in the retail sector (essential)
• Experience as a duty manager/ assistant manager or a manager in a retail setting (desirable)
• Excellent communication skills – verbal and written
• Well-developed interpersonal skills
• Excellent organisational skills and ability to prioritise
• A collaborative team player – concerned with the team success as well as individual
  performance
• Ability to motivate, coach and develop people Commercial awareness

Personal attributes

• Resourceful individual that is not easily flustered
• Ability to self-motivate, and work with minimal supervision
•  Collaborative team player, concerned with team success as well as individual performance
• Emotionally mature individual
• Problem solver who is open to change and able to take initiative.
• Willingness to learn and grow personally.

Organisational Fit (where applicable)

• If in Recovery – actively engaged in own ongoing recovery, accessing accountability
  support and practicing recovery behaviour
• If employed as a Professional – affiliation with professional board, continued personal development and accessing supervision
• Gospel orientation – connected to a local fellowship of believers, reading the Bible and grounded in Gospel-motivated Social Action

Next Steps

Candidates interested in this position should apply using the online application form. You must include a CV and a letter of motivation as part of the application. The letter of motivation should be approximately 1 page in length and include information on why you would like to work at U-turn and how you fulfil the required skills and attitudes outlined above. Applications without a letter of motivation will NOT be considered. Should you not have heard from us within 2 weeks, please consider your application unsuccessful.

Summary

U-turn is a leading organisation in developing pathways out of homelessness. We are looking for a Retail Area Manager to join our Retail team in Cape Town from 1 June 2025. This is a full-time onsite position and will initially be offered as a one-year contract.

This position – Retail with Purpose

There is an opportunity for a person with strong retail skills and experience to join the U turn team as a Retail Area Manager in and around the Northern Suburbs of Cape Town, thus giving them the opportunity to apply their professional retail skills in a development setting.

Reporting directly to the Retail Operations Manager, the candidate will apply their retail skills to manager and oversee our retail stores in and around the northern suburbs of Cape Town and to grow sales and profitability.

The ideal candidate is someone who is happy to work in an organisation with strong Christian motivations, displays a passion to see people grow (i.e. to work developmentally) and is excellent at customer service. This is a full time position.

Background

U-turn is a thriving non-profit that exists to equip homeless people with the skills to overcome homelessness. Founded in 1997, we believe that every homeless individual is intrinsically valuable and should have access to an effective pathway to address their physical, spiritual and emotional needs so they can leave the streets and become a long-term productive member of society.

To help people overcome homelessness we operate a phased approach that includes addiction rehabilitation, counselling, life-skills training and sheltered work placement in one of our social enterprises. Through this process, the programme inculcates a healthy work ethic, furnishes modern job skills and gives 18-24 months of real work experience so that individuals can be gainfully employed in the modern South African economy.

Our graduates enter the open market employment and show an above 85% long term success rate! We are actively working to expand to more locations in Cape Town and across South Africa.

Social Enterprises

Actual work-experience largely takes place within our social enterprises. U-turn’s social enterprises comprise an extensive retail network connected to our Charity Stores as well as other companies owned by, or in partnership with, U-turn.
Key areas of responsibility

• Manage U-turn Managers under the direction of Retail Operations Manager and Personal Development team
• Deal with high level customer feedback and queries.
• Dealing with HR queries across stores. Leave approval, Disciplinaries and payslips.
• Ensure U-turn retail stores are professionally presented and run and following all operational procedures in order to meet monthly income targets.
• Ensure that monthly store audits and stocktakes are done to help strengthen overall
  operations
• Overseeing and maintaining a high standard across social media platforms – Facebook Marketplace, Whatsapp and Instagram, etc.
• Manages the Bizzfo POS setup and training of all staff on how to use new parts of the POS. This is then followed up with training manuals.
• Use and Contribute to existing planning & record keeping systems to ensure continuous improvement of your areas of responsibility

Experience and Skills

• Previous experience in the retail sector (essential)
• Experience as a duty manager/ assistant manager or a manager in a retail setting (desirable)
• Excellent communication skills – verbal and written
• Well-developed interpersonal skills
• Excellent organisational skills and ability to prioritise
• A collaborative team player – concerned with the team success as well as individual
  performance.
• Ability to motivate, coach and develop people.
• Commercial awareness.

Personal attributes

• Self-starter – high energy levels, able to self-direct their work to hit targets.
• Enthusiastic and confident.
•  Resourceful individual that is not easily flustered.
• Trustworthy – works with integrity
• Good Listener – will challenge constructively and respond well to feedback.
• Emotionally mature individual.
• Problem solver who is open to change and able to take initiative.
• Willingness to learn and grow personally.
• Gospel orientation – connected to a local fellowship of believers, reading the Bible and grounded in Gospel-motivated Social Action

Organisational Fit (where applicable)

• If in Recovery – actively engaged in own ongoing recovery, accessing accountability
  support and practicing recovery behaviour
• If employed as a Professional – affiliation with professional board, continued personal development and accessing supervision
• Gospel orientation – connected to a local fellowship of believers, reading the Bible and grounded in Gospel-motivated Social Action

Next Steps

Candidates interested in this position should apply using the online application form. You must include a CV and a letter of motivation as part of the application. The letter of motivation should be approximately 1 page in length and include information on why you would like to work at U-turn and how you fulfil the required skills and attitudes outlined above. Applications without a letter of motivation will NOT be considered. Should you not have heard from us within 4 weeks, please consider your application unsuccessful.

Summary

An opportunity arose for a new house-manager to join our Johannesburg team in Sophiatown in May. They will report to the Regional manager, and work as part of the Johannesburg Personal Development team that supports U-turn’s champions on their journey out of homelessness.This is a full-time onsite position and will initially be offered as a one-year contract.

This position:

This position will allow you to spend a year of your life in practical hands-on ministry, sharing your life on a personal level mentoring a group of 12 men on the Work-readiness programme. The ideal candidate will have the opportunity to live onsite (separate cottage) and facilitate a healthy community living environment among the 12 men living in the house. About 75% of the working hours will be spent after hours and on weekends. It also requires managing the upkeep of the property.

Background

U-turn is a thriving non-profit that exists to equip homeless people with the skills to overcome homelessness. Founded in 1997, we believe that every homeless individual is intrinsically valuable and should have access to an effective pathway to address their physical, spiritual and emotional needs so they can leave the streets and become a long-term productive member of society.

To help people overcome homelessness we operate a phased approach that includes addiction rehabilitation, counselling, life-skills training and sheltered work placement in one of our social enterprises. Through this process, the programme inculcates a healthy work ethic, furnishes modern job skills and gives 18-24 months of real work experience so that individuals can be gainfully employed in the modern South African economy.

Our graduates enter the open market employment and show an above 85% long term success rate! We are actively working to expand to more locations in Cape Town and across South Africa.

Key areas of responsibility

• Manage the day to day running of the property ensuring it is well looked after. This includes reporting maintenance issues that the house is unable to deal with by themselves and ensuring they are addressed timeously.
• Manage the cleaning, cooking and food rosters and ensure that the schedules are adhered to and duties are done correctly and too standard.
• Oversee menu planning, meal prep and clearing up and ensuring there is sufficient food and consumables. This includes ensuring the food-stock sheet is updated daily at all times reflecting what is available in the house.
• Manage the budget and conduct shopping for consumables and food items not covered by donations.
• Provide a key point of contact for the residents in the house when housing matters arise. This includes inducting new residents, assisting with problem solving and conflict management and role modelling healthy community living.
• Work closely with the PDT staff to ensure a holistic approach to the clients support, development and accountability. This includes regular case-discussion meetings, being part of disciplinary hearings where relevant and providing feedback to the team regarding a client’s functioning within the house.
• Developing and maintaining a good relationship with land-lord, neighbours and supportive churches in the immediate environment
• Overseeing / running evening and weekend activities and coordinating volunteers who are coming in to support with activities and house operations (including screening, inducting and overseeing)
• Work closely the reliever and address any issues that arise with his or her engagement and performance
• Continually facilitate a healthy community that practices recovery principles and takes ownership
• Use and Contribute to existing planning & record keeping systems to ensure continuous improvement of your areas of responsibility

Skills and Competencies:

• Ability to work independently and as part of a team.
• Strong administrative skills and proficiency with google sheets.
• Leadership qualities with the ability to facilitate a positive culture.
• Driver’s license and basic maintenance skills.

Organisational Fit (where applicable)

• If in Recovery – actively engaged in own ongoing recovery, accessing accountability
  support and practicing recovery behaviour
• If employed as a Professional – affiliation with professional board, continued personal development and accessing supervision
• Gospel orientation – connected to a local fellowship of believers, reading the Bible and grounded in Gospel-motivated Social Action

Internship parameters

U-turn’s graduate internship positions allow U turn Graduates to gain open-labour market experience within a specific department or role at U-turn, integrating into the staff team. Unless specifically stated, this position will be for only 1 year, after which you need to apply for any position internal or external to U-turn. Should you successfully pass the probation period, you will graduate from the Work readiness program.

Although your manager will assist you with transitioning your relationship with U-turn from a service user to a service provider, it is by and large an internal change that needs to happen in your own process and will require you to draw on all the skills you have been taught in the program to transition successfully. Use every opportunity to help you make this shift.

(Please note, as with all open labour market positions, if you are still living in a shelter or a Transitional House, you will need to move into independent accommodation within 3 months of securing an internship position).

Next Steps

Candidates interested in this position should apply using the online application form. You must include a CV and a letter of motivation as part of the application. The letter of motivation should be approximately 1 page in length and include information on why you would like to work at U-turn and how you fulfil the required skills and attitudes outlined above. Applications without a letter of motivation will NOT be considered. Should you not have heard from us within 4 weeks, please consider your application unsuccessful.

Summary

U-turn is a leading organisation in developing pathways out of homelessness. We are looking for a Retail Area Manager to join our Retail team in Johannesburg from 1 June 2025. This is a full-time onsite position and will initially be offered as a one-year contract.

This position – Retail with Purpose

There is an opportunity for a person with strong retail skills and experience to join the U turn team as a Retail Area Manager in Johannesburg, thus giving them the opportunity to apply their professional retail skills in a development setting.

Reporting directly to the Retail Operations Manager, the candidate will apply their retail skills to manager and oversee our retail stores in Johannesburg and to grow sales and profitability.

The ideal candidate is someone who is happy to work in an organisation with strong Christian motivations, displays a passion to see people grow (i.e. to work developmentally) and is excellent at customer service. This is a full time position.

Background

U-turn is a thriving non-profit that exists to equip homeless people with the skills to overcome homelessness. Founded in 1997, we believe that every homeless individual is intrinsically valuable and should have access to an effective pathway to address their physical, spiritual and emotional needs so they can leave the streets and become a long-term productive member of society.

To help people overcome homelessness we operate a phased approach that includes addiction rehabilitation, counselling, life-skills training and sheltered work placement in one of our social enterprises. Through this process, the programme inculcates a healthy work ethic, furnishes modern job skills and gives 18-24 months of real work experience so that individuals can be gainfully employed in the modern South African economy.

Our graduates enter the open market employment and show an above 85% long term success rate! We are actively working to expand to more locations in Cape Town and across South Africa.

Social Enterprises

Actual work-experience largely takes place within our social enterprises. U-turn’s social enterprises comprise an extensive retail network connected to our Charity Stores as well as other companies owned by, or in partnership with, U-turn.
Key areas of responsibility

• Manage U-turn Managers under the direction of Retail Operations Manager and Personal Development team
• Deal with high level customer feedback and queries.
• Dealing with HR queries across stores. Leave approval, Disciplinaries and payslips.
• Ensuring that monthly store audits and stocktakes are done to help strengthen overall
  operations
• Overseeing and maintaining a high standard across social media platforms – Facebook Marketplace, Whatsapp and Instagram, etc.
• Manages the Bizzfo POS setup and training of all staff on how to use new parts of the POS. This is then followed up with training manuals.
• Use and Contribute to existing planning & record keeping systems to ensure continuous improvement of your areas of responsibility
• Must have a love to work and deal with second-hand goods. Experience in buying and selling second hand goods would be most beneficial.

Experience and Skills

• Previous experience in the retail sector (essential)
• Experience as a duty manager/ assistant manager or a manager in a retail setting (desirable)
• Excellent communication skills – verbal and written
• Well-developed interpersonal skills
• Excellent organisational skills and ability to prioritise
• A collaborative team player – concerned with the team success as well as individual
  performance.
• Ability to motivate, coach and develop people.
• Commercial awareness.

Personal attributes

• Self-starter – high energy levels, able to self-direct their work to hit targets.
• Enthusiastic and confident.
•  Resourceful individual that is not easily flustered.
• Trustworthy – works with integrity
• Good Listener – will challenge constructively and respond well to feedback.
• Emotionally mature individual.
• Problem solver who is open to change and able to take initiative.
• Willingness to learn and grow personally.

Organisational Fit (where applicable)

• If in Recovery – actively engaged in own ongoing recovery, accessing accountability
  support and practicing recovery behaviour
• If employed as a Professional – affiliation with professional board, continued personal development and accessing supervision
• Gospel orientation – connected to a local fellowship of believers, reading the Bible and grounded in Gospel-motivated Social Action

Next Steps

Candidates interested in this position should apply using the online application form. You must include a CV and a letter of motivation as part of the application. The letter of motivation should be approximately 1 page in length and include information on why you would like to work at U-turn and how you fulfil the required skills and attitudes outlined above. Applications without a letter of motivation will NOT be considered. Should you not have heard from us within 4 weeks, please consider your application unsuccessful.

Summary

Connect Solutions is dedicated to empowering non-profit organizations with technology solutions that drive impact. We help mission driven organizations optimize their processes, enhance donor engagement, and maximize efficiency through the power of Salesforce.
This position:

We are seeking a Salesforce Consultant with strong business analysis skills and a passion for helping non-profit organizations succeed. In this role, you will work closely with non-profit clients to understand their operational challenges, design solutions using Salesforce, and guide them through successful implementations.

While Salesforce certification is not required, a solid understanding of information systems and the ability to learn quickly are essential. This is a full-time position and will initially be offered as a one-year contract.

Background

Connect Solutions are a Salesforce consulting and implementation partner for non-profit organisations. We specialise in supporting non profit organisations to leverage the power of the Salesforce platform to improve their customer relationship management (CRM) and monitoring and evaluation (M&E). Since Connect Solutions was founded in 2010, we have completed more than 150 projects for 70 different organisation within South Africa and internationally.

One of the main benefits of Connect Solutions, is that is owned and run as a Social Franchise of U-turn – with profits supporting U-turn’s work to give homeless people the skills to overcome homelessness. U-turn believes that every homeless individual should have access to an effective pathway that addresses their physical, spiritual, and emotional needs so they can leave the streets and become a long-term productive member of society. The programme is yielding wonderful results. Candidates typically graduate into open market employment and show a 90% long term success rate! Connect Solutions provide training internships for candidates on the U-turn programme providing them a pathway into web development and other tech jobs.

Key areas of responsibility

• Work with non-profit stakeholders to gather and analyse business requirements and
  translate them into effective Salesforce solutions.
• Configure and customize Salesforce to meet client needs, including managing objects, fields, workflows, and reports.
• Provide guidance on best practices for data management, process automation, and system adoption.
• Design and implement automation solutions using Salesforce Flow to improve efficiency and streamline processes.
• Assist with user training, documentation, and post-implementation support to ensure successful adoption.
• Stay up to date with Salesforce advancements and continuously enhance your knowledge to provide innovative solutions.
• Collaborate with internal teams, partners, and vendors to deliver high-quality implementations.
• Become a certified Salesforce consultant and maintain certification.

Experience and Skills

• Experience in business analysis, systems analysis, or a related field, preferably in a non-profit or consulting environment.
• Understanding of information systems, data structures, and CRM concepts.
• Strong problem-solving skills with the ability to translate business needs into technical solutions.
• Excellent communication and stakeholder management skills.
• Ability to learn quickly and adapt to new technologies and methodologies.

Personal attributes

• Experience working with non-profit organizations or knowledge of non-profit operations (e.g., fundraising, program management, volunteer engagement).
• Familiarity with Salesforce Non-profit Cloud, NPSP, or other non-profit-specific Salesforce solutions.
•  Hands-on experience creating automations using Salesforce Flow (Screen Flows, Record- Triggered Flows, and Scheduled Flows).
• Familiarity with Salesforce configuration, including custom objects, fields, validation rules, reports, dashboards, and security settings.

Why Join Us?

• Work on meaningful projects that directly impact non-profit missions.
• Supportive environment for continuous learning and professional growth.
• Collaborative and mission-driven team culture.

Next Steps

Candidates interested in this position should apply using the online application form. You must include a CV and a letter of motivation as part of the application. The letter of motivation should be approximately 1 page in length and include information on why you would like to work at Connect Solutions and how you fulfil the required skills and attitudes outlined above. Applications without a letter of motivation will NOT be considered. Should you not have heard from us within 2 weeks, please consider your application unsuccessful.

If you are passionate about using technology to drive social good and eager to grow as a Salesforce consultant, we’d love to hear from you!

Summary

U-turn is a leading organisation in developing pathways out of homelessness. We are looking for a Charity shop Manager to join our Cape Town Team. They will be based at our Northern Suburbs area. They will report to the Area Manager in their area. This is a full-time onsite position and will initially be offered as a one-year contract.

This position:

There is an opportunity for a person with strong retail skills and experience to join the U turn team as a Store Manager thus giving them the opportunity to apply their professional retail skills in a development setting.

Reporting directly to the Retail Operations Manager, the candidate will apply their retail skills to run our retail store to grow sales and profitability. At the same time, the person will be managing a team of sales assistants who were formerly homeless and are currently on the U-turn work-rehabilitation programme.

The ideal candidate is someone who is happy to work in an organization with strong Christian motivations, displays a passion to see people grow (i.e. to work developmentally) and is excellent at customer service. This is a full time position.

Background

U-turn is a thriving non-profit that exists to equip homeless people with the skills to overcome homelessness. Founded in 1997, we believe that every homeless individual is intrinsically valuable and should have access to an effective pathway to address their physical, spiritual and emotional needs so they can leave the streets and become a long-term productive member of society.

To help people overcome homelessness we operate a phased approach that includes addiction rehabilitation, counselling, life-skills training and sheltered work placement in one of our social enterprises. Through this process, the programme inculcates a healthy work ethic, furnishes modern job skills and gives 18-24 months of real work experience so that individuals can be gainfully employed in the modern South African economy.

Our graduates enter the open market employment and show an above 85% long term success rate! We are actively working to expand to more locations in Cape Town and across South Africa.

Social Enterprises

Actual work-experience largely takes place within our social enterprises. U-turn’s social enterprises comprise an extensive retail network connected to our Charity Stores as well as other companies owned by, or in partnership with, U-turn.
Key areas of responsibility

• Manage a U-turn charity store to meet sales targets, including motivating staff to do so.
• Provide excellent customer service, dealing effectively with complaints and queries, and encouraging customers to join the U-turn loyalty programme.
• Ensure cash and stock handling at the store is done as per instructions
• Preparing promotional materials and displays
• Ensure the store is a therapeutic space for those on the U-turn Life Change Programme.
• Provide training for and day to day management of store assistants, including task allocation, leave days, adherence to the disciplinary code, and supporting the unique growth journey of each person.
• Maintain, update, and enforce safety and security procedures.

Experience and Skills

• Previous experience in the retail sector (essential)
• Experience as a duty manager/ assistant manager or a manager in a retail setting (desirable)
• Excellent communication skills – verbal and written
• Well-developed interpersonal skills
• Excellent organisational skills and ability to prioritise
• A collaborative team player – concerned with the team success as well as individual
  performance
• Ability to motivate, coach and develop people Commercial awareness

Personal attributes

• Resourceful individual that is not easily flustered
• Ability to self-motivate, and work with minimal supervision
•  Collaborative team player, concerned with team success as well as individual performance
• Emotionally mature individual
• Problem solver who is open to change and able to take initiative.
• Willingness to learn and grow personally.

Organisational Fit (where applicable)

• If in Recovery – actively engaged in own ongoing recovery, accessing accountability
  support and practicing recovery behaviour
• If employed as a Professional – affiliation with professional board, continued personal development and accessing supervision
• Gospel orientation – connected to a local fellowship of believers, reading the Bible and grounded in Gospel-motivated Social Action

Next Steps

Candidates interested in this position should apply using the online application form. You must include a CV and a letter of motivation as part of the application. The letter of motivation should be approximately 1 page in length and include information on why you would like to work at U-turn and how you fulfil the required skills and attitudes outlined above. Applications without a letter of motivation will NOT be considered. Should you not have heard from us within 4 weeks, please consider your application unsuccessful.

Background

U-turn is a thriving non-profit that exists to give homeless people the skills to overcome homelessness. Founded in 1997, we believe in life after homelessness. We believe that every homeless individual should have access to an effective pathway that addresses their physical, spiritual and emotional needs so they can leave the streets and become a long-term productive member of society.
To help homeless people overcome homelessness we operate a phased rehabilitation programme that gives individuals new ways of thinking (via Substance abuse rehab, direct training and Occupational Therapy) as well as work places (offered in our social enterprises) where candidates can test and apply the training they’ve received. In the process, the programme inculcates a healthy work ethic, furnishes modern job skills and gives 18-24 months of real work experience so that individuals can graduate and be gainfully employed in the modern South African economy.

The programme is yielding wonderful results. Our candidates typically graduate into open market employment and show an 83% long term success rate! We are actively working to expand the programme to more locations in Cape Town and across South Africa.
This position

There is an opportunity for a person with strong leadership, operational management, and coffee industry experience to join the U turn team as a Coffee Operations Manager.

Reporting directly to the Retail Operations Manager, the candidate will oversee the setup, launch, and daily operations of new and existing coffee shops, ensuring efficient workflows, supplier management, and staff training.

The ideal candidate is happy to work in an organization with strong Christian motivations, highly organized, adaptable, and passionate about creating exceptional customer experiences while driving business growth. This is a full time position. This is a full-time onsite position and will initially be offered as a one-year contract.

Key areas of responsibility

• New Store Setup & Expansion – Oversee the layout design, planning, setup, and regulatory compliance (permits, licenses and inspections) for new coffee shop locations.
• Supplier & Vendor Management – Establish supplier relationships (e.g. for coffee, food, cups, equipment, furniture and other essentials), procure required equipment, and develop a menu (pastries & muffins etc) that aligns with brand, meets customer preferences and ensures pricing aligns with financial goals.
• Staff recruitment & team development – Recruit, onboard and train coffee shop staff while fostering a strong team culture and professional development.
• Training – create and oversee delivery of a comprehensive training programme for new staff and U-turn Champions to take place after basic Red Band training done.
• Operational Systems & Efficiency – Set up and implement POS systems, streamline workflows, and manage inventory to optimize daily operations.
• Marketing & Launch Strategy – Ensure café branding is consistent across all touchpoints, plan and execute pre-launch marketing campaigns and grand opening events to drive customer engagement, support ongoing marketing activities.
• Financial Oversight & Budgeting – Create detailed budgets for setup phase, track expenses – managing to budget, and set realistic revenue goals to ensure financial sustainability.
• Health, Safety & Compliance – Ensure all locations meet health, safety, and food regulations while training staff on safety protocols.
• Business Growth – Build a successful and sustainable business by identifying opportunities for business growth, operational improvement, and customer experience enhancements.

Experience and Skills

• Coffee Industry Experience – Proven experience in coffee shop operations, including barista training, menu development, and equipment management. [Essential]
• Project & Store Setup Experience – Experience in opening and setting up new coffee shops, including layout planning, supplier sourcing, and licensing.
• Leadership & Team Management – Strong leadership skills to recruit, train, and manage staff while fostering a positive team culture.
• Operational & Financial Acumen – Ability to implement efficient workflows, manage budgets, track expenses, and drive profitability.
• Vendor & Supply Chain Management – Experience in negotiating with suppliers, managing inventory, and ensuring cost effective procurement.
• Marketing & Brand Development – Knowledge of marketing strategies, social media engagement, and customer acquisition tactics for café openings.
• Health & Safety Compliance – Understanding of food safety regulations, workplace safety standards, and compliance requirements..
• Problem-Solving & Adaptability – Strong problem-solving skills to handle operational challenges and adapt to a fast-paced environment.

Personal Attributes:

• Strong Leadership – Able to inspire, train, and manage a team to maintain high operational and service standards.
• Highly Organized – Skilled at managing multiple tasks, from store setup to daily operations, while ensuring efficiency.
• Adaptable & Solution-Oriented – Thrives in a fast-paced environment, solving challenges quickly and effectively.
• Passionate About Coffee & Hospitality – Deep enthusiasm for coffee culture and delivering outstanding customer experiences.
• Business-Minded – Understands financial management, budgeting, and strategies for driving profitability.
• Excellent Communicator – Able to collaborate with staff, suppliers, and leadership to align operations with business goals.

Next Steps

Candidates interested in this position should apply using the online application form. You must include a CV and a letter of motivation as part of the application. The letter of motivation should be approximately 1 page in length and include information on why you would like to work at U-turn and how you fulfil the required skills and attitudes outlined above. Applications without a letter of motivation will NOT be considered. Should you not have heard from us within 4 weeks, please consider your application unsuccessful.

Background

Connect Solutions is a Salesforce consulting and implementation partner for non-profit organizations. We specialize in supporting non profit organizations to leverage the power of the Salesforce platform to improve their customer relationship management (CRM) and monitoring and evaluation (M&E). Since Connect Solutions was founded in 2010, we have completed more than 150 projects for 70 different organization within South Africa and internationally.

One of the main benefits of Connect Solutions, is that is owned and run as a Social Franchise of U-turn – with profits supporting U-turn’s work to give homeless people the skills to overcome homelessness. U-turn believes that every homeless individual should have access to an effective pathway that addresses their physical, spiritual, and emotional needs so they can leave the streets and become a long-term productive member of society. The programme is yielding wonderful results. Candidates typically graduate into open market employment and show a 90% long term success rate! Connect Solutions provide training internships for candidates on the U-turn programme providing them a pathway into web development and other tech jobs.

This position

Connect Solutions is looking for a Sales/Lead Development Specialist to join our team. The role is focused on driving client acquisition, managing the sales pipeline, and building long term relationships with nonprofit organizations in need of digital services. You will have strong sales and business development experience, excellent consultative sales skills, and the ability to understand nonprofit needs. Additionally, you will possess a proactive approach to networking, experience with CRM systems, and a passion for contributing to brand visibility through thought leadership and content creation.

This is a part-time position with flexible hours, making it an ideal opportunity for those returning to work after a career break (e.g., to care for children) or looking for a way to use your skills part time to work with meaning and purpose.

Key areas of responsibility

• Client Acquisition & Relationship Building – Proactively identify and engage nonprofit organizations in need of digital services, establish connections with key networks (e.g., Nonprofit Service Providers network, Inyathelo), and represent the agency at conferences and events to expand visibility and drive new business.
•  Sales Pipeline Management – Oversee the entire sales cycle from lead generation to contract closure, onboarding, and client handover, ensuring smooth transitions and opportunities for future engagement; maintain accurate records in the agency’s CRM system and provide regular sales performance reports.
• Consultative Sales & Needs Assessment – Engage nonprofit leaders and stakeholders to understand their digital needs and challenges, offering tailored solutions that align with their mission and budget; develop compelling proposals, presentations, and quotes that clearly define deliverables and expectations.
• Collaboration with Project Teams – Work closely with project managers, designers, and developers to ensure seamless alignment between sales commitments and project execution; provide ongoing client feedback to internal teams to enhance service quality and client satisfaction.
• Retention & Upselling – Build long-term relationships with clients through regular check-ins, gathering feedback, and identifying opportunities for upselling services such as website updates, database improvements, or ongoing digital support to increase repeat business.
• Brand Advocacy & Thought Leadership – Actively contribute to the agency’s reputation in the nonprofit digital sector by participating in webinars, writing case studies and blog posts, sharing success stories, and representing the agency at industry events to strengthen brand credibility and attract new clients.

Experience and Skills

• Sales & Business Development Experience – Proven track record in sales, lead generation, or business development, preferably within the nonprofit or digital services sector. (essential)
• Consultative Sales Skills – Ability to assess client needs, present tailored solutions, and develop compelling proposals that align with nonprofit goals and budgets. (essential (desirable)
• Pipeline & CRM Management – Experience managing a sales pipeline, tracking leads, and maintaining accurate records in a CRM system. (desirable)
• Networking & Relationship Building – Strong ability to engage nonprofit leaders, attend industry events, and build long-term partnerships.
• Collaboration & Communication – Excellent interpersonal and communication skills to work effectively with internal teams and external clients.

Personal attributes:

• Proactive & Self-Motivated – Takes initiative, works independently, and drives sales efforts with enthusiasm and persistence.
• Strong Relationship Builder – Naturally connects with people, builds trust, and maintains long- term client relationships.
•  Mission-Driven & Empathetic – Passionate about supporting nonprofits and understanding their unique challenges and needs.
• Excellent Communicator – Able to convey complex ideas clearly, persuasively, and professionally in both verbal and written formats. Comfortable leading workshops and giving presentations.
• Resilient & Adaptable – Thrives in a dynamic environment, handles rejection well, and adjusts strategies to meet changing circumstances.
• Detail-Oriented & Organized – Manages multiple leads, follows up consistently, and keeps track of sales activities with precision.

Next Steps

Candidates interested in this position should apply using the online application form. You must include a CV and a letter of motivation as part of the application. The letter of motivation should be approximately 1 page in length and include information on why you would like to work at U-turn and how you fulfil the required skills and attitudes outlined above. Applications without a letter of motivation will NOT be considered. Should you not have heard from us within 4 weeks, please consider your application unsuccessful.

Background

Connect Solutions is a Salesforce consulting and implementation partner for non-profit organizations. We specialize in supporting non profit organizations to leverage the power of the Salesforce platform to improve their customer relationship management (CRM) and monitoring and evaluation (M&E). Since Connect Solutions was founded in 2010, we have completed more than 150 projects for 70 different organization within South Africa and internationally.

One of the main benefits of Connect Solutions, is that is owned and run as a Social Franchise of U-turn – with profits supporting U-turn’s work to give homeless people the skills to overcome homelessness. U-turn believes that every homeless individual should have access to an effective pathway that addresses their physical, spiritual, and emotional needs so they can leave the streets and become a long-term productive member of society. The programme is yielding wonderful results. Candidates typically graduate into open market employment and show a 90% long term success rate! Connect Solutions provide training internships for candidates on the U-turn programme providing them a pathway into web development and other tech jobs.

This position

Connect Solutions is looking for a Web Development Lead and Learnership Mentor to join our team. The role is focused on leading a team of junior developers and coding learners, providing mentorship, guiding project delivery, and ensuring the development of high-quality web solutions for nonprofit clients. You will have strong leadership skills, expertise in web development (particularly in WordPress and front-end technologies), and a passion for teaching and mentoring. Additionally, you will possess excellent communication skills, problem-solving abilities, and a commitment to continuous improvement in both technical and team development.

This is a part-time position with flexible hours, making it an ideal opportunity for those returning to work after a career break (e.g., to care for children) or looking for a way to use your skills part time to work with meaning and purpose.

Key areas of responsibility

• Team Leadership and Development – Mentor coding learners and junior web developers, fostering a culture of collaboration, self-improvement, and problem-solving; provide regular feedback, and support their professional growth through structured training and work-hardening opportunities.
•  Project Oversight and Delivery – Lead the design and development of nonprofit websites and digital platforms, manage project timelines, delegate tasks, and provide technical guidance to ensure high-quality, functional, and user-friendly final products.
• Website development – Oversee the development of front-end solutions using HTML, CSS, JavaScript, and PHP, ensuring that WordPress websites are optimized for performance, security, and scalability, while providing expertise in integrating third-party platforms.
• Technical Support and Problem-Solving Serve as the technical expert within the team, offering troubleshooting support, resolving issues, and ensuring minimal disruptions to client projects during development and after deployment.
• Collaboration with Sales and Project Management Teams – Work closely with the sales and project management teams to align project scope, timelines, and client expectations, providing technical input for proposals and client meetings.
• Client Interaction and Technical Consulting – Engage with clients to provide technical updates, explain development progress, and offer advice on improving their online presence using digital tools tailored to nonprofit goals.
• Continuous Improvement – Stay updated on web development trends and nonprofit sector needs, encouraging the adoption of new tools and methodologies to enhance workflows and client outcomes.
• Project Reporting – Ensure comprehensive documentation for all projects, including code, deployment processes, and technical details, and provide regular progress reports to leadership, highlighting technical challenges and learner development.

Experience and Skills

• Strong Technical Skills: Expertise in front-end development (HTML, CSS, JavaScript), WordPress, and basic back-end knowledge (PHP, MySQL). [Essential]
• Salesforce Knowledge: Familiarity with Salesforce integrations and data management in a nonprofit context. [Desirable]
• Leadership & Mentorship: Ability to lead and mentor a small team with a focus on skills development and personal growth, particularly for individuals with no prior coding experience.
• Communication Skills: Ability to communicate complex technical ideas to non technical stakeholders and clients, and to provide clear guidance to junior developers and learners.

Personal attributes:

• Excellent Communication – Clear communicator with the ability to explain complex technical concepts to both technical and non-technical audiences, including clients and team members.
• Problem-Solving Mindset – Proactive in identifying issues and offering solutions, with the patience and persistence to overcome technical challenges during development and deployment.
•  Empathy and Patience – Understanding and supportive of the learning process, able to provide constructive feedback and create a nurturing space for learners to grow.
• Detail-Oriented – Meticulous attention to detail, ensuring high-quality code, thorough documentation, and precise delivery of all project requirements.
• Adaptability – Flexible and open to new technologies, methodologies, and ways of working, with the ability to adapt to the ever changing digital landscape.
• Passionate about Teaching and Development – A genuine interest in developing talent and mentoring others, with a desire to support the growth of junior developers and learners.
• Client-Focused – Strong commitment to understanding client needs and ensuring that the technical solutions provided align with the client’s goals and expectations.

Next Steps

Candidates interested in this position should apply using the online application form. You must include a CV and a letter of motivation as part of the application. The letter of motivation should be approximately 1 page in length and include information on why you would like to work at U-turn and how you fulfil the required skills and attitudes outlined above. Applications without a letter of motivation will NOT be considered. Should you not have heard from us within 4 weeks, please consider your application unsuccessful.

Background

U-turn is a thriving non-profit that exists to give homeless people the skills to overcome homelessness. Founded in 1997, we believe in life after homelessness. We believe that every homeless individual should have access to an effective pathway that addresses their physical, spiritual and emotional needs so they can leave the streets and become a long-term productive member of society. To help homeless people overcome homelessness we operate a phased approach that includes rehabilitation from substance abuse, counseling, life-skills training, and work placement in one of our social enterprises. This allows candidates to test and apply the training they’ve received. In the process, the programme inculcates a healthy work ethic, furnishes modern job skills and gives 18-24 months of real work experience so that individuals can graduate and be gainfully employed in the modern South African economy. The programme is yielding wonderful results. Our candidates typically graduate into open market employment and show an 80% long-term success rate! We are actively working to expand the programme to more locations in Cape Town and across South Africa.

This position

U-turn is seeking a seasoned marketing and fundraiser to join its team. In this role, the incumbent will use expert communication skills and a keen sense of initiative to spot opportunities, develop relationships with potential donors, and manage marketing campaigns under the management of the Chief Communications Officer. By coordinating events, creating content, and recruiting donors and supporters, the marketing and fundraising officer will hone speaking, writing, and leadership abilities while moving U-turn closer to its financial goals. The ideal candidate will be motivated, professional, and organized and have a knack for networking. We’re looking for someone who believes in the mission of U-turn and has exceptional drive for furthering our fundraising efforts as well as strategizing and delivering on new ones. This is a full-time onsite position and will initially be offered as a one-year contract.
Objectives of this role

• Promote awareness of the organization’s mission and work
•  Cultivate a network of dedicated donors and volunteers
• Spot new fundraising opportunities
• Plan fundraising initiatives to help the organization meet financial goals
• Form strong relationships with external stakeholders
• Ensure major donors are satisfied and kept in the loop

Key areas of responsibility

• Research individuals, corporations, and foundations that are aligned to U-turn’s
  mission and vision
•  Effectively convey the organization’s mission, vision, and programmes to potential
  partners
• Write applications and proposals
• Update social media channels and create content where necessary
• Strategize and successfully execute fundraising and marketing campaigns
• Report progress weekly to Chief Communications Officer

Required skills and qualifications

• Certification, diploma, or similar qualification in fundraising/ marketing
• At least three years of experience in fundraising, sales, or marketing
• Exceptional communication and relationship-building skills
• Strong attention to detail
• Digital Content Creation and graphic design
• Experience in event planning and related marketing
• Competence with donor management systems
• Experience in writing grant proposals, press releases, and fundraising letters
• Confidence in public speaking
• Legal, accounting or Salesforce experience a plus

Application Question(s):

• Do you have the relevant Qualification for this role?
• Have you worked in or have experience Marketing & Fundraising?
•  How many years of experience do you have in Marketing & Fundraising?
•  What is your salary expectation ?
•  Have you uploaded your motivational letter?

Experience:

• Fundraising: 3 years (Required)

Next Steps

Candidates interested in this position should apply using the online application form. You must include a CV and a letter of motivation as part of the application. The letter of motivation should be approximately 1 page in length and include information on why you would like to work at U-turn and how you fulfil the required skills and attitudes outlined above. Applications without a letter of motivation will NOT be considered. Should you not have heard from us within 4 weeks, please consider your application unsuccessful.

Background

U-turn is a thriving non-profit that exists to give homeless people the skills to overcome homelessness. Founded in 1997, we believe in life after homelessness. We believe that every homeless individual should have access to an effective pathway that addresses their physical, spiritual and emotional needs so they can leave the streets and become a long-term productive member of society.

To help homeless people overcome homelessness we operate a phased rehabilitation programme that gives individuals new ways of thinking (via Substance abuse rehab, direct training and Occupational Therapy) as well as work places (offered in our social enterprises) where candidates can test and apply the training they’ve received. In the process, the programme inculcates a healthy work ethic, furnishes modern job skills and gives 18-24 months of real work experience so that individuals can graduate and be gainfully employed in the modern South African economy.

The programme is yielding wonderful results. Our candidates typically graduate into open market employment and show an 83% long term success rate! We are actively working to expand the programme to more locations in Cape Town and across South Africa.

This position– retail with purpose

There is an opportunity for a person with strong retail skills and experience to join the U-
turn team as Charity Shop Manager thus giving them the opportunity to apply their
professional retail skills in a development setting.
Reporting directly to the Retail Operations Manager, the candidate will apply their retail
skills to run our retails stores to grow sales and profitability. At the same time, the person
will be managing a team of sales assistants who were formerly homeless and are currently
on the U-turn work- rehabilitation programme.
The ideal candidate is someone who is happy to work in an organization with strong
Christian motivations, displays a passion to see people grow (i.e. to work developmentally)
and is excellent at customer service. This is a full time onsite position.

Key areas of responsibility

• Manage a U-turn charity store to meet sales targets, including motivating staff to do
  so.
•  Provide excellent customer service, dealing effectively with complaints and queries,
  and encouraging customers to join the U-turn loyalty programme.
• Ensure cash and stock handling at the store is done as per instructions.
• Preparing promotional materials and displays.
• Ensure the store is a therapeutic space for those on the U-turn Life Change Programme.
• Provide training for and day to day management of store assistants, including task
  allocation, leave days, adherence to the disciplinary code, and supporting the unique
  growth journey of each person.
• Maintain, update, and enforce safety and security procedures.

Experience

• Previous experience in the retail sector (essential)
• Experience as a duty manager/ assistant manager or a manager in a retail setting
  (desirable)

Skills

• Excellent communication skills – verbal and written
• Well-developed interpersonal skills
•  Excellent organisational skills and ability to prioritise
• A collaborative team player – concerned with the team success as well as individual
  performance
• Ability to motivate, coach and develop people
• Commercial awareness

Personal attributes

• Self-starter – high energy levels, able to self-direct their work to hit targets.
• Enthusiastic and confident
•  Resourceful
• Trustworthy – works with integrity
• Good Listener – will challenge constructively and respond well to feedback

Next Steps

Candidates interested in this position should apply using the online application form. You must include a CV and a letter of motivation as part of the application. The letter of motivation should be approximately 1 page in length and include information on why you would like to work at U-turn and how you fulfil the required skills and attitudes outlined above. Applications without a letter of motivation will NOT be considered. Should you not have heard from us within 4 weeks, please consider your application unsuccessful.