Summary

We are looking for a Night Security Guard to join our Geoff Burton House team at The Hope Exchange, Cape Town. This person will report directly to the Social Worker. This is a full-time onsite position and will be offered as a 6 month contract.

This position

The Night Security Guard will be responsible for maintaining a safe, secure and orderly environment at The Hope Exchange during night hours, on weekends and public holidays. The role involves protecting the Geoff Burton House residents, staff, visitors, buildings, equipment and other organisational assets; monitoring access to the premises; conducting regular security patrols; responding appropriately to incidents and emergencies; and maintaining accurate security records. The position requires vigilance, professionalism, sound judgement and respectful interaction with residents and clients.

Geoff Burton House

Geoff Burton House provides accommodation to homeless individuals that are working and earning an income while they are preparing to reintegrate with family or move into independent accommodation. Programmes assist with reintegration outcomes.

Key areas of responsibility

• Site Security – maintain continuous vigilance throughout the night and ensure all designated areas, entrances and exits are secure.
• Access Control – monitor and control access to the premises; ensure only authorised persons enter the facility after hours.
• Patrolling – conduct scheduled internal and external patrols and record patrols accurately in the security logbook.
• Protection of GBH residents, walk-in clients & staff – promote the safety and wellbeing of GBH residents, clients and clients and respond promptly to security-related concerns.
• Incident Management – respond appropriately to disturbances, emergencies, suspicious activity, fire, theft or other security incidents and immediately escalate serious matters.
• Asset Protection – safeguard buildings, vehicles, equipment, donations, supplies and other organisational property against theft, damage or unauthorised use.
• Monitoring – monitor alarms, gates, doors, lighting and other security systems where applicable.
• Reporting – maintain accurate daily occurrence books, incident reports and handover notes, ensuring all significant incidents are reported to management.
• Emergency Response- follow The Hope Exchange emergency, evacuation, fire and incident-response procedures and contact relevant emergency services when required.
• Professional Conduct- treat residents, clients, staff and visitors with dignity and respect while maintaining appropriate professional boundaries.
• Handover & Communication- provide a clear verbal and written handover to the incoming security/staff team at the end of each shift.
• Health & Safety – report hazards, maintenance concerns, broken locks, faulty lighting and other conditions that could compromise safety or security.

Experience and Skills

• Education: Security-related training certificate
  – Minimum Grade 10/Grade 12, preferably Grade 12.
  – Basic literacy and numeracy skills sufficient to complete security registers, incident reports and occurrence books.

• Experience working night shifts is preferred.
• Previous experience dealing with members of the public, residents or vulnerable adults will be an advantage.
• Experience responding to incidents, emergencies and security breaches is desirable.
• Certifications: – Valid PSiRA registration and appropriate security grade.
  – Relevant security training/certificate.
  – First Aid certification will be an added advantage.
  – Firefighting/fire-safety training will be an added advantage.
• Excellent observation and vigilance skills.
• Ability to remain calm and exercise sound judgement under pressure.
• Good incident identification, response and reporting skills.
• Ability to conduct effective security patrols.
• Basic understanding of access control and security procedures.
• Reliability, punctuality and strong personal integrity.
• Physical fitness and ability to remain alert and active throughout a night shift.
• Ability to work independently with minimal supervision.

Personal attributes

• Passion for U-turn’s mission and values.
• Strong leadership with a collaborative mind-set.
• Adaptability and resilience in a dynamic, fast-paced environment.

Organisational Fit (where applicable)

• If in recovery – actively engaged in own ongoing recovery, accessing accountability support and practicing recovery behaviour
• If employed as a Professional – affiliation with professional board, continued personal development and accessing supervision
• Gospel orientation – connected to a local fellowship of believers, reading the Bible and grounded in Gospel-motivated Social Action

Next Steps

Candidates interested in this position should apply online to https://homeless.org.za/career-form You must include a CV and a letter of motivation as part of the application. The letter of motivation should be approximately 1 page in length and include information on why you would like to work at U-turn and how you fulfil the required knowledge skills set outlined above. Please note that applications without a letter of motivation will NOT be considered. IF YOU HAVE NOT HEARD FROM US WITHIN 4 WEEKS, PLEASE CONSIDER YOUR APPLICATION UNSUCCESSFUL

Summary

A position for a case-worker has opened up in our Johannesburg personal development and training team. The case-worker will work alongside other members of the team which includes a social worker, recovery counsellor, an occupational therapist, worksite managers and house-managers. They will report directly to the senior social worker and clinical area manager. The primary place of work will be in Roosevelt Park, but the person will be required to visit worksites in Melville, Cresta and North Cliff. The contract is expected to continue until 31 May 2027, in line with the current funding period, with the possibility of extension should further funding become available.

This position

Peer Workers’ strength and speciality in scope is that they have had a lived experience of homelessness and/or being in recovery. U-turn’s peers are all graduates of the U-turn Life Change Journey. The peers form part of the service delivery team based at Service Centres, and assist with delivering group and individual motivational sessions under the supervision of the onsite clinical case-manager.

Background

U-turn is a thriving non-profit that exists to equip homeless people with the skills to overcome homelessness. Founded in 1997, we believe that every homeless individual is intrinsically valuable and should have access to an effective pathway to address their physical, spiritual and emotional needs so they can leave the streets and become a long-term productive member of society.
To help people overcome homelessness we operate a phased approach that includes addiction rehabilitation, counselling, life-skills training and sheltered work placement in one of our social enterprises. Through this process, the programme inculcates a healthy work ethic, furnishes modern job skills and gives 18-24 months of real work experience so that individuals can be gainfully employed in the modern South African economy.
Our graduates enter the open market employment and show an above 85% long term success rate! We are actively working to expand to more locations in Cape Town and across South Africa.

Work-readiness programme

The work-readiness programme is tasked with providing work-based rehabilitation and skills development training that prepares clients for graduation into employment and reintegration into the community. One day per week, each client attends a training day where they access group therapy delivered by an interdisciplinary team, individual counselling and input using a specially designed curriculum. This cycle of learning and application follows a graded approach and continues for as long as needed (on average 18 months). Case-managers coordinate the entire intervention programme for the clients and work in close-collaboration with the worksite managers.

Key areas of responsibility

• Case-manage assigned clients on the Work-readiness Programme, keeping them accountable to the programme structure and agreed-upon goals. This includes a strong element of financial management.
• Provide reflective space for clients to process what they have been learning through their self-study modules and how they have been applying new skills during the week.
• Refer to relevant professional team members for specialized interventions, and make external referrals where necessary.
• Provide crisis intervention where needed, initially focussing on de-escalation and stabilisation, shifting to reflection and growth once the situation is contained.
• Facilitate group sessions as part of the Personal Development and Training Programme.
• Attend all scheduled individual supervision sessions, multidisciplinary team meetings, and professional development workshops.
• Assist the Head of Department and Social Worker in coordinating, planning, and executing Work-Readiness client team-building activities, workshops, and training events.
• Provide ground-level feedback and assist the Head of Department in continuous programme development and improvement efforts.
• Use and contribute to existing planning, data capture, and record-keeping systems to ensure accurate tracking, reporting, and continuous quality improvement across all areas of responsibility.

Experience and Personal attributes

Qualification

• This position requires the person to have any of the following qualifications: Auxiliary social work; Life Recovery Coaching, Occupational Therapy Assistance

Skills

• Must be proficient on computers and have strong administrative, communication and counseling skills. A driver’s license is preferable.

Character

• Not easily flustered, adaptable, good at problem solving and a team player. Above all, the person must remain teachable and able to adapt to change.

Organisational Fit (where applicable)

• If in Recovery – actively engaged in own ongoing recovery, accessing accountability support and practicing recovery behaviour
• If employed as a Professional – affiliation with professional board, continued personal development and accessing supervision.
• Gospel orientation – connected to a local fellowship of believers, reading the Bible and grounded in Gospel-motivated Social Action

Next Steps

Candidates interested in this position must submit a letter of motivation and CV to https://homeless.org.za/career-formThe letter of motivation should be approximately 1 page in length and include information on why you would like to work at U-turn and how you fulfil the required knowledge skills set outlined above. Please note that applications without a letter of motivation will not be considered.

Summary

We are looking for a Thrift Shop Manager to join the Retail team in Fish Hoek. This is a full-time, onsite position and will initially be offered as a one-year contract.

This position

There is an opportunity for a person with strong retail skills and experience to join the U-turn team
Thus allowing them to apply their professional retail skills in a development setting. Reporting directly to the Retail Area Manager, the candidate will apply their retail skills to run our retail store to grow sales and profitability. At the same time, the person will be managing a team of sales assistants who were formerly homeless and are currently on the U-turn work-rehabilitation programme.

Background

U-turn is a thriving non-profit that exists to equip homeless people with the skills to overcome homelessness. Founded in 1997, we believe that every homeless individual is intrinsically valuable and should have access to an effective pathway to address their physical, spiritual and emotional needs so they can leave the streets and become a long-term productive member of society.

To help people overcome homelessness we operate a phased approach that includes addiction rehabilitation, counselling, life-skills training and sheltered work placement in one of our social enterprises. Through this process, the programme inculcates a healthy work ethic, furnishes modern job skills and gives 18-24 months of real work experience so that individuals can be gainfully employed in the modern South African economy.

Our graduates enter the open market employment and show an above 85% long term success rate! We are actively working to expand to more locations in Cape Town and across South Africa.

Social Enterprises

Actual work-experience largely takes place within our social enterprises. U-turn’s social enterprises comprise an extensive retail network connected to our Charity Stores as well as other companies owned by, or in partnership with, U-turn.

Key areas of responsibility

1. Relief Management & Multi-Site Support
Travel between U-turn charity stores across Cape Town to provide relief and operational support. Manage stores in the Store Manager’s absence, ensuring continuity in sales, staff supervision, stock and cash controls, customer service, and compliance. Support Store Managers with training, problem-solving and organisational initiatives.



2.  Store Leadership & Sales Performance
Manage the U-turn charity store to achieve sales targets, incorporating daily spiritual leadership through team devotions.

3. Customer Service & Engagement
Ensure exceptional customer service, handle complaints and queries effectively, and actively promote customer participation in the U-turn loyalty programme.
4. Cash & Stock Management
Oversee cash handling, stock control, and stocktaking in accordance with established operating procedures.
5. Visual Merchandising & Promotions
Prepare and maintain promotional materials and attractive in-store displays to enhance customer experience and drive sales.
6. Therapeutic Store Environment
Create and maintain a supportive, therapeutic space for individuals on the U-turn Life Change programme.
7. Team Development & Supervision
Provide daily management and training for store assistants and Champs, including task delegation, leave scheduling, disciplinary processes, and personal development support.
8.  Health, Safety & Security Compliance
Maintain, update, and enforce all safety and security procedures to ensure a safe environment for staff, customers, and programme participants.

Experience and Skills

• Previous experience in the retail sector (essential)
• Experience as a duty manager/ assistant manager or a manager in a retail setting (desirable)
• Excellent communication skills – verbal and written
• Well-developed interpersonal skills
• Excellent organisational skills and ability to prioritise
• A collaborative team player – concerned with the team’s success as well as individual performance
• Ability to motivate, coach, and develop people. Commercial awareness

Personal attributes

• Passion for U-turn’s mission and values.
• Strong leadership with a collaborative mind-set.
• Adaptability and resilience in a dynamic, fast-paced environment.

Organisational Fit (where applicable)

• If in recovery – actively engaged in own ongoing recovery, accessing accountability support and practicing recovery behaviour
• If employed as a Professional – affiliation with professional board, continued personal development and accessing supervision
• Gospel orientation – connected to a local fellowship of believers, reading the Bible and grounded in Gospel-motivated Social Action

Next Steps

Candidates interested in this position should apply online to https://homeless.org.za/career-form You must include a CV and a letter of motivation as part of the application. The letter of motivation should be approximately 1 page in length and include information on why you would like to work at U-turn and how you fulfil the required knowledge skills set outlined above. Please note that applications without a letter of motivation will NOT be considered. IF YOU HAVE NOT HEARD FROM US WITHIN 4 WEEKS, PLEASE CONSIDER YOUR APPLICATION UNSUCCESSFUL

Summary

U-turn is a leading organisation in developing pathways out of homelessness. We are looking for a Human Resource Officer to join the Human Resource team in Kenilworth, Cape Town.

This position

A vacancy has arisen in the Human Resources Department for a HR Officer. This is a full-time position based at our Head Office in Kenilworth, reporting to our HR Manager. The role involves providing comprehensive human resources support, managing employee relations and ensuring compliances with HR policies and practices. As a HR generalist you will play a vital role in recruitment, employee development and fostering a positive work culture. Initially, this position will be a 1 year fixed-term contract.

Background

U-turn is a thriving non-profit that exists to equip homeless people with the skills to overcome homelessness. Founded in 1997, we believe that every homeless individual is intrinsically valuable and should have access to an effective pathway to address their physical, spiritual and emotional needs so they can leave the streets and become a long-term productive member of society.

To help people overcome homelessness we operate a phased approach that includes addiction rehabilitation, counselling, life-skills training and sheltered work placement in one of our social enterprises. Through this process, the programme inculcates a healthy work ethic, furnishes modern job skills and gives 18-24 months of real work experience so that individuals can be gainfully employed in the modern South African economy.

Our graduates enter the open market employment and show an above 85% long term success rate! We are actively working to expand to more locations in Cape Town and across South Africa.

Key areas of responsibility

• Assist in the recruitment and selection process by posting vacancies on various recruitment platforms.
• Review CVs and match candidates to available positions
• Conduct interviews
• Facilitate the onboarding and orientation of new staff
• Provide guidance to managers and employees on HR policies and procedures, labour law to ensure fair and consistent application.
• Assist with and oversee the processing of bi-weekly payroll.
• Assist in the performance management and performance evaluation processes
• Identify learning needs and training and development opportunities to enhance employee growth and skills development.
• Participate in special projects, events, and initiates aimed at enhancing employee engagement.

Experience and Skills

• Degree, Diploma HR qualification
• 2 – 5 experience in a HR
• environment
• Proven experience as an HR Generalist or in a similar role with a strong understanding of HR practices
• Strong interpersonal and communication skills to effectively interact with employees and managers
• Strong organisational skills to manage multiple tasks, projects and deadlines.
• A solid understanding of Labour Legislation.
• Driver’s license

Personal attributes

• Resourceful individual that is not easily flustered
• Ability to self-motivate, and work with minimal supervision
• Collaborative team player – concerned with the team’s success as well as individual performance
• Emotionally mature individual
• Problem solver who is open to change and able to take initiative
• Willingness to learn and grow personally
• Ability to maintain confidentiality and handle sensitive employee matters with professionalism
• Proficient in using technology.

Organisational Fit (where applicable)

• If in recovery – actively engaged in own ongoing recovery, accessing accountability support and practicing recovery behaviour
• If employed as a Professional – affiliation with professional board, continued personal development and accessing supervision
• Gospel orientation – connected to a local fellowship of believers, reading the Bible and grounded in Gospel-motivated Social Action

Next Steps

Candidates interested in this position should apply online to https://homeless.org.za/career-form You must include a CV and a letter of motivation as part of the application. The letter of motivation should be approximately 1 page in length and include information on why you would like to work at U-turn and how you fulfil the required knowledge skills set outlined above. Please note that applications without a letter of motivation will NOT be considered. IF YOU HAVE NOT HEARD FROM US WITHIN 4 WEEKS, PLEASE CONSIDER YOUR APPLICATION UNSUCCESSFUL

Summary

We are looking for a Social Auxiliary Worker to join our clinical team at our Light House Service Centre in Pretoria. The successful candidate will report directly to the Service Centre Manager. This is a full-time, onsite position. The contract is expected to continue until 31 March 2027, in line with the current funding period, with the possibility of extension should further funding become available.

This position

The Auxiliary Worker will work closely with the Social Worker, who is responsible for the outcomes of Service Centre Pretoria’s social work interventions. The Auxiliary Worker will support clients with practical social services, outreach, recovery support and group activities, while assisting with the effective delivery and administration of the Service Centre’s programmes.

Background

U-turn is a thriving non-profit that exists to equip homeless people with the skills to overcome homelessness. Founded in 1997, we believe that every homeless individual is intrinsically valuable and should have access to an effective pathway to address their physical, spiritual and emotional needs so they can leave the streets and become a long-term productive member of society.

To help people overcome homelessness we operate a phased approach that includes addiction rehabilitation, counselling, life-skills training and sheltered work placement in one of our social enterprises. Through this process, the programme inculcates a healthy work ethic, furnishes modern job skills and gives 18-24 months of real work experience so that individuals can be gainfully employed in the modern South African economy.

Our graduates enter the open market employment and show an above 85% long term success rate! We are actively working to expand to more locations in Cape Town and across South Africa.

Service Centres

U-turn’s Service Centres provide services to people living on the streets in order to prepare them for and to support them on a journey of change. This includes providing food and clothing (and in some cases access to a shower and a bed for the night), therapeutic and development based interventions, and recovery support for those struggling with addiction. The ultimate aim of the Service Centre is to prepare individuals to participate in our work-based rehabilitation programme.

Key areas of responsibility

• Plan, prepare and run sessions as part of the daily Ignite Programme under the supervision and training of the clinical staff team
• Conduct baseline assessments and health and addiction screenings
• Assist with implementation of clients PDP
• Assist with outreach, voucher earnings and service delivery
• Assist with relevant service delivery as needed
• Complete salesforce capturing of all group services at the center including meals, voucher earning and spending and therapy groups.
• Build and maintain relationships with universities for student placement at U-turn with Social Work students. Provide supervision and oversight to these students conducting a placement at U-turn.
• Compile and deliver weekly and monthly reports for GDSD.
• Use and contribute to existing planning and record-keeping systems to ensure continuous improvement of your areas of responsibility.

Experience and Skills

• Registered with SACSSP as a Social Auxiliary Worker (essential)
• A Valid Driver’s License (preferred)
• Previous experience of working with people experiencing homelessness (added advantage)
• Previous experience working with addiction (added advantage)

Personal attributes

• Passion for U-turn’s mission and values.
• Strong leadership with a collaborative mind-set.
• Adaptability and resilience in a dynamic, fast-paced environment.

Organisational Fit (where applicable)

• If in recovery – actively engaged in own ongoing recovery, accessing accountability support and practicing recovery behaviour
• If employed as a Professional – affiliation with professional board, continued personal development and accessing supervision
• Gospel orientation – connected to a local fellowship of believers, reading the Bible and grounded in Gospel-motivated Social Action

Next Steps

Candidates interested in this position should apply online to https://homeless.org.za/career-form You must include a CV and a letter of motivation as part of the application. The letter of motivation should be approximately 1 page in length and include information on why you would like to work at U-turn and how you fulfil the required knowledge skills set outlined above. Please note that applications without a letter of motivation will NOT be considered. IF YOU HAVE NOT HEARD FROM US WITHIN 4 WEEKS, PLEASE CONSIDER YOUR APPLICATION UNSUCCESSFUL

Summary

We are looking for a Social Worker to join our clinical team at our Light House Service Centre, Pretoria. The successful candidate will report directly to the Service Centre Manager. This is a full-time, onsite position. The contract is expected to continue until 31 March 2027, in line with the current funding period, with the possibility of extension should further funding become available.

This position

The Social Worker will work closely with the Service Centre Manager, who is responsible for the outcomes of the Linden Service Centre’s social work interventions. The Social Worker will be involved in planning and delivering daily programme activities, supporting client assessments and development plans, providing services to clients, and maintaining accurate records and reporting.

Background

U-turn is a thriving non-profit that exists to equip homeless people with the skills to overcome homelessness. Founded in 1997, we believe that every homeless individual is intrinsically valuable and should have access to an effective pathway to address their physical, spiritual and emotional needs so they can leave the streets and become a long-term productive member of society.

To help people overcome homelessness we operate a phased approach that includes addiction rehabilitation, counselling, life-skills training and sheltered work placement in one of our social enterprises. Through this process, the programme inculcates a healthy work ethic, furnishes modern job skills and gives 18-24 months of real work experience so that individuals can be gainfully employed in the modern South African economy.

Our graduates enter the open market employment and show an above 85% long term success rate! We are actively working to expand to more locations in Cape Town and across South Africa.

Service Centres

U-turn’s Service Centres provide services to people living on the streets in order to prepare them for and to support them on a journey of change. This includes providing food and clothing (and in some cases access to a shower and a bed for the night), therapeutic and development based interventions, and recovery support for those struggling with addiction. The ultimate aim of the Service Centre is to prepare individuals to participate in our work-based rehabilitation programme.

Key areas of responsibility

• Assist with social services to clients referred for individual assistance (ID documents, passports, bank account etc)
• Perform outreach and awareness services to the homeless population in the area.
• Assist with effective development and implementation of the Ignite sessions under the direction of the therapeutic manager.
• Facilitate Ignite activities weekly as part of the implementation team.
• Assist with the recovery support program with group facilitation and case management under the direction of the therapeutic manager.
• Complete relevant progress reports, client notes and service instances after each individual/group session.
• Build and maintain relationships with universities for student placement at U-turn with Social Work students. Provide supervision and oversight to these students conducting a placement at U-turn.
• Use and contribute to existing planning and record keeping systems to ensure continuous improvement of your areas of responsibility.
• Assist with oversee the weekly and monthly compiling and submission of reports for GDSD

Experience and Skills

• Registered with SACSSP as a Social Worker (essential)
• A Valid Driver’s License (preferred)
• Previous experience of working with people experiencing homelessness (added advantage)
• Previous experience working with addiction (added advantage)

Personal attributes

• Passion for U-turn’s mission and values.
• Strong leadership with a collaborative mind-set.
• Adaptability and resilience in a dynamic, fast-paced environment.

Organisational Fit (where applicable)

• If in recovery – actively engaged in own ongoing recovery, accessing accountability support and practicing recovery behaviour
• If employed as a Professional – affiliation with professional board, continued personal development and accessing supervision
• Gospel orientation – connected to a local fellowship of believers, reading the Bible and grounded in Gospel-motivated Social Action

Next Steps

Candidates interested in this position should apply online to https://homeless.org.za/career-form You must include a CV and a letter of motivation as part of the application. The letter of motivation should be approximately 1 page in length and include information on why you would like to work at U-turn and how you fulfil the required knowledge skills set outlined above. Please note that applications without a letter of motivation will NOT be considered. IF YOU HAVE NOT HEARD FROM US WITHIN 4 WEEKS, PLEASE CONSIDER YOUR APPLICATION UNSUCCESSFUL

Summary

U-turn is a leading organisation in developing pathways out of homelessness. We are looking for a Thrift Store Manager to join our Retail team in Pretoria. This is a full-time, onsite position, initially offered as a one-year fixed-term contract.

This position

There is an opportunity for a person with strong retail skills and experience to join the U-turn team. Thus allowing them to apply their professional retail skills in a development setting. Reporting directly to the Retail Area Manager, the candidate will apply their retail skills to run our Tramshed Thrift Store in Pretoria to grow sales and profitability. At the same time, the person will be managing a team of sales assistants who were formerly homeless and are currently on the U-turn work-rehabilitation programme. The ideal candidate is happy to work in an organization with strong Christian motivations, displays a passion to see people grow (i.e. to work developmentally) and is excellent at customer service.

Background

U-turn is a thriving non-profit that exists to equip homeless people with the skills to overcome homelessness. Founded in 1997, we believe that every homeless individual is intrinsically valuable and should have access to an effective pathway to address their physical, spiritual and emotional needs so they can leave the streets and become a long-term productive member of society.

To help people overcome homelessness we operate a phased approach that includes addiction rehabilitation, counselling, life-skills training and sheltered work placement in one of our social enterprises. Through this process, the programme inculcates a healthy work ethic, furnishes modern job skills and gives 18-24 months of real work experience so that individuals can be gainfully employed in the modern South African economy.

Our graduates enter the open market employment and show an above 85% long term success rate! We are actively working to expand to more locations in Cape Town and across South Africa.

Social Enterprises

Actual work-experience largely takes place within our social enterprises. U-turn’s social enterprises comprise an extensive retail network connected to our Charity Stores as well as other companies owned by, or in partnership with, U-turn.

Key areas of responsibility

1. Operational Management
• Ensure all daily, weekly, and monthly operational tasks are completed and recorded using the Google Checklist, with full accountability.
• Key operational focus areas include:
• Oversee cash handling in accordance with established operating procedures.
• Daily review and management of Facebook ads: loading new ads, maintaining campaigns, and engaging with customers.
• Ensure DIK forms are updated and completed daily.
• Update turnovers and timesheets daily.
• Address items on the To-Do list promptly and efficiently.
2.  Staff Management & Team Developmemt
• Directly manage U-turn Champions under the guidance of the Retail Area Manager, Support Staff, and Development Team.
• Provide daily oversight, coaching, and support to ensure high performance.
• Handle HR-related matters, including: leave approvals
• Disciplinary processes in collaboration with the Area Manager and Caseworker, Payslip and payroll coordination
• Submit weekly feedback reports to the Caseworker.
• Maintain running notes on each Champion’s behaviour and development.
3. Store Leadership & Sales Performance
• Manage the U-turn Charity Store to achieve or exceed sales targets.
• Ensure alignment with sales goals while maintaining the organisation’s values
4.  Stock & Inventory Management
• Ensure optimal stock levels are maintained.
• Keep transfer verification sheets up to date.
• Review weekly counts, on-hand figures, and sales data for accuracy and relevance. Complete monthly stocktakes to reconcile with POS data.
• Monitor shrinkage and implement effective loss prevention measures.
5. Pricing & Discounting Oversight
• Ensure pricing of pre-loved goods aligns with the U-turn Pricing SOP.
• Use 90-day sales data to guide discounting decisions.
• Implement price markdowns and promotional strategies that are fair, transparent, and mission-aligned.
6. Visual Merchandising & Promotions
• Prepare and maintain promotional materials and appealing in-store displays to enhance the customer experience.
• Maintain high standards of cleanliness, hygiene, and organisation throughout the store.
7. Customer Service & Engagement
• Deliver exceptional customer service; handle complaints and escalations efficiently.
• Promote participation in the U-turn Loyalty Programme.
• Ensure the store environment is welcoming, clean, and engaging.
8.  Mission Integration & Supportive Culture
• Lead daily team devotions rooted in Jesus, fostering a spiritually enriching workplace.
• Create and maintain a supportive, therapeutic environment for individuals in the U-turn Life Change Programme.
• Collaborate with Caseworkers and Support Staff to align the store’s operations with the broader goals of the Life Change Programme.
9. Health, Safety & Security Compliance
• Enforce all relevant health, safety, and security protocols to protect staff, customers, and programme participants.
• Regularly review and update safety procedures as needed.

Experience and Skills

• Previous experience in the retail sector (essential)
• Experience as a duty manager/ assistant manager or a manager in a retail setting (desirable)
• Excellent communication skills – verbal and written
• Well-developed interpersonal skills
• Excellent organisational skills and ability to prioritise
• A collaborative team player – concerned with the team’s success as well as individual performance
• Ability to motivate, coach, and develop people. Commercial awareness

Personal attributes

• Passion for U-turn’s mission and values.
• Strong leadership with a collaborative mind-set.
• Adaptability and resilience in a dynamic, fast-paced environment.

Organisational Fit (where applicable)

• If in recovery – actively engaged in own ongoing recovery, accessing accountability support and practicing recovery behaviour
• If employed as a Professional – affiliation with professional board, continued personal development and accessing supervision
• Gospel orientation – connected to a local fellowship of believers, reading the Bible and grounded in Gospel-motivated Social Action

Next Steps

Candidates interested in this position should apply online to https://homeless.org.za/career-form You must include a CV and a letter of motivation as part of the application. The letter of motivation should be approximately 1 page in length and include information on why you would like to work at U-turn and how you fulfil the required knowledge skills set outlined above. Please note that applications without a letter of motivation will NOT be considered. IF YOU HAVE NOT HEARD FROM US WITHIN 4 WEEKS, PLEASE CONSIDER YOUR APPLICATION UNSUCCESSFUL

Summary

U-turn is looking for a proactive and organised Communications & Fundraising Administrator to support the organisation’s communications, fundraising and donor engagement activities. This is a full-time, in-person position based at the Head Office in Kenilworth, reporting directly to the Chief Communications Officer.

Background

U-turn is a thriving non-profit that exists to equip homeless people with the skills to overcome homelessness. Founded in 1997, we believe that every homeless individual is intrinsically valuable and should have access to an effective pathway to address their physical, spiritual and emotional needs so they can leave the streets and become a long-term productive member of society.

To help people overcome homelessness we operate a phased approach that includes addiction rehabilitation, counselling, life-skills training and sheltered work placement in one of our social enterprises. Through this process, the programme inculcates a healthy work ethic, furnishes modern job skills and gives 18-24 months of real work experience so that individuals can be gainfully employed in the modern South African economy.

Our graduates enter the open market employment and show an above 85% long term success rate! We are actively working to expand to more locations in Cape Town and across South Africa.

Key areas of responsibility

• Research prospective donors, trusts, foundations and corporate funding opportunities.
• Assist with preparing grant applications and supporting documentation.
• Help compile donor reports and grant reports, including tracking programme outcomes and agreed performance indicators.
• Monitor reporting deadlines and funding commitments.
• Assist with donor correspondence and relationship management.

• Draft and prepare letters, emails and other correspondence.
• Assist with presentations, proposals and communication materials.
• Coordinate documents, maintain filing systems and ensure information is well organised.
• Provide day-to-day administrative and personal assistant support to the Chief Communications Officer.

• Assist in planning and coordinating fundraising events, donor visits and stakeholder engagements.
• Manage invitations, registrations, logistics and event administration.
• Support the Communications team with campaigns and other departmental projects as required.

• Assist with a variety of projects across the Communications department.
• Undertake additional administrative responsibilities as required.
• Contribute positively to the growth and effectiveness of the Communications team.

Requirements

• Excellent organisational and administrative skills.
• Strong attention to detail and a high degree of accuracy.
• Excellent written and verbal communication skills.
• Strong computer literacy, including Microsoft Office.
• Ability to manage multiple priorities and meet deadlines.
• Ability to work independently while contributing effectively within a team.
• A genuine commitment to U-turn’s mission and values.

Experience

Preference will be given to candidates with experience in one or more of the following:
• Fundraising, communications or marketing administration within the nonprofit sector.
• Sales, customer relationship management or business development.
• Grant administration or donor reporting.
• Salesforce or another CRM/database management system.
• Event planning or stakeholder engagement.

Personal attributes and Organisational Fit

• Passionate about making a meaningful difference in the lives of people experiencing homelessness.
• Strategic thinker with a heart for social impact.
  
• Able to navigate complexity and ambiguity with calm and clarity.
  
• Highly organised and dependable.
• Proactive, resourceful and willing to take initiative.
• A quick learner who enjoys developing new skills.
• Professional, discreet and trustworthy.
• Friendly and able to build positive relationships with a wide range of stakeholders.

Next Steps

Candidates interested in this position should apply using the online application form: https://homeless.org.za/career-form The letter of motivation should be approximately 1 page in length and include information on why you would like to work at U-turn and how you fulfil the required knowledge skills set outlined above. Please note that applications without a letter of motivation will not be considered. IF YOU HAVE NOT HEARD FROM US WITHIN 4 WEEKS, PLEASE CONSIDER YOUR APPLICATION UNSUCCESSFUL

Summary

U-turn is a leading organisation in developing pathways out of homelessness. We are looking for a Thrift Store Reliever Manager to join the Retail team. This is a full-time, onsite position- based at the Tygerberg Warehouse and will initially be offered as a one-year contract.

This position

There is an opportunity for an experienced retail professional to join the U-turn team as a Thrift Store Reliever Manager. Reporting to the Retail Area Manager, this role provides operational support across U-turn charity stores in Cape Town and requires regular travel between sites.

The successful candidate will step in to manage stores when Store Managers are unavailable, ensuring continuity in sales performance, customer service, cash and stock controls, visual merchandising, staff supervision, and compliance with operational procedures. They will also support Store Managers with training, problem-solving and day-to-day operational needs.

Alongside the retail responsibilities, the role involves managing and developing sales assistants who were formerly homeless and are participating in U-turn’s work-rehabilitation programme. The ideal candidate has strong retail leadership experience, is adaptable and organised, delivers excellent customer service, and is committed to U-turn’s Christian values and developmental approach.

Background

U-turn is a thriving non-profit that exists to equip homeless people with the skills to overcome homelessness. Founded in 1997, we believe that every homeless individual is intrinsically valuable and should have access to an effective pathway to address their physical, spiritual and emotional needs so they can leave the streets and become a long-term productive member of society.

To help people overcome homelessness we operate a phased approach that includes addiction rehabilitation, counselling, life-skills training and sheltered work placement in one of our social enterprises. Through this process, the programme inculcates a healthy work ethic, furnishes modern job skills and gives 18-24 months of real work experience so that individuals can be gainfully employed in the modern South African economy.

Our graduates enter the open market employment and show an above 85% long term success rate! We are actively working to expand to more locations in Cape Town and across South Africa.

Social Enterprises

Actual work-experience largely takes place within our social enterprises. U-turn’s social enterprises comprise an extensive retail network connected to our Charity Stores as well as other companies owned by, or in partnership with, U-turn.

Key areas of responsibility

1. Relief Management & Multi-Site Support
• Travel between U-turn charity stores across Cape Town to provide relief and operational support. Manage stores in the Store Manager’s absence, ensuring continuity in sales, staff supervision, stock and cash controls, customer service, and compliance. Support Store Managers with training, problem-solving and organisational initiatives.
2.  Store Leadership & Sales Performance
   
• Manage the U-turn charity store to achieve sales targets, incorporating daily spiritual leadership through team devotions.
3. Customer Service & Engagement
• Ensure exceptional customer service, handle complaints and queries effectively, and actively promote customer participation in the U-turn loyalty programme.
4.  Cash & Stock Management
   
• Oversee cash handling, stock control, and stocktaking in accordance with established operating procedures.
5. Visual Merchandising & Promotions
• Prepare and maintain promotional materials and attractive in-store displays to enhance customer experience and drive sales.
6. Therapeutic Store Environment
• Create and maintain a supportive, therapeutic space for individuals on the U-turn Life Change programme.
7. Team Development & Supervision
   
• Provide daily management and training for store assistants and Champs, including task delegation, leave scheduling, disciplinary processes, and personal development support.
8. Health, Safety & Security Compliance
• Maintain, update, and enforce all safety and security procedures to ensure a safe environment for staff, customers, and programme participants.

Experience and Skills

• Previous experience in the retail sector (essential)
• Experience as a duty manager/ assistant manager or a manager in a retail setting (desirable)
• Excellent communication skills – verbal and written
• Well-developed interpersonal skills
• Excellent organisational skills and ability to prioritise
• A collaborative team player – concerned with the team’s success as well as individual performance
• Ability to motivate, coach, and develop people. Commercial awareness

Personal attributes

• Passion for U-turn’s mission and values.
• Strong leadership with a collaborative mind-set.
• Adaptability and resilience in a dynamic, fast-paced environment.

Organisational Fit (where applicable)

• If in recovery – actively engaged in own ongoing recovery, accessing accountability support and practicing recovery behaviour
• If employed as a Professional – affiliation with professional board, continued personal development and accessing supervision
• Gospel orientation – connected to a local fellowship of believers, reading the Bible and grounded in Gospel-motivated Social Action

Next Steps

Candidates interested in this position should apply online to https://homeless.org.za/career-form You must include a CV and a letter of motivation as part of the application. The letter of motivation should be approximately 1 page in length and include information on why you would like to work at U-turn and how you fulfil the required knowledge skills set outlined above. Please note that applications without a letter of motivation will NOT be considered. IF YOU HAVE NOT HEARD FROM US WITHIN 4 WEEKS, PLEASE CONSIDER YOUR APPLICATION UNSUCCESSFUL

Summary

U-turn is a leading organisation in developing pathways out of homelessness. We are looking for a Thrift Store Manager to join the Retail team. This is a full-time, onsite position and will initially be offered as a one-year contract.

This position

There is an opportunity for a person with strong retail skills and experience to join the U-turn team. Thus allowing them to apply their professional retail skills in a development setting. Reporting directly to the Retail Area Manager, the candidate will apply their retail skills to run our, Thrift Store in Canal Walk to grow sales and profitability. At the same time, the person will be managing a team of sales assistants who were formerly homeless and are currently on the U-turn work-rehabilitation programme.

The ideal candidate is happy to work in an organization with strong Christian motivations, displays a passion to see people grow (i.e. to work developmentally) and is excellent at customer service.

Background

U-turn is a thriving non-profit that exists to equip homeless people with the skills to overcome homelessness. Founded in 1997, we believe that every homeless individual is intrinsically valuable and should have access to an effective pathway to address their physical, spiritual and emotional needs so they can leave the streets and become a long-term productive member of society.

To help people overcome homelessness we operate a phased approach that includes addiction rehabilitation, counselling, life-skills training and sheltered work placement in one of our social enterprises. Through this process, the programme inculcates a healthy work ethic, furnishes modern job skills and gives 18-24 months of real work experience so that individuals can be gainfully employed in the modern South African economy.

Our graduates enter the open market employment and show an above 85% long term success rate! We are actively working to expand to more locations in Cape Town and across South Africa.

Social Enterprises

Actual work-experience largely takes place within our social enterprises. U-turn’s social enterprises comprise an extensive retail network connected to our Charity Stores as well as other companies owned by, or in partnership with, U-turn.

Key areas of responsibility

1. Operational Management
• Ensure all daily, weekly, and monthly operational tasks are completed and recorded using the Google Checklist, with full accountability.
• Key operational focus areas include:
• Oversee cash handling in accordance with established operating procedures.
• Daily review and management of Facebook ads: loading new ads, maintaining campaigns, and engaging with customers.
• Ensure DIK forms are updated and completed daily.
• Update turnovers and timesheets daily.
• Address items on the To-Do list promptly and efficiently.
2.  Staff Management & Team Developmemt
• Directly manage U-turn Champions under the guidance of the Retail Area Manager, Support Staff, and Development Team.
• Provide daily oversight, coaching, and support to ensure high performance.
• Handle HR-related matters, including: leave approvals
• Disciplinary processes in collaboration with the Area Manager and Caseworker, Payslip and payroll coordination
• Submit weekly feedback reports to the Caseworker.
• Maintain running notes on each Champion’s behaviour and development.
3. Store Leadership & Sales Performance
• Manage the U-turn Charity Store to achieve or exceed sales targets.
• Ensure alignment with sales goals while maintaining the organisation’s values
4.  Stock & Inventory Management
• Ensure optimal stock levels are maintained.
• Keep transfer verification sheets up to date.
• Review weekly counts, on-hand figures, and sales data for accuracy and relevance. Complete monthly stocktakes to reconcile with POS data.
• Monitor shrinkage and implement effective loss prevention measures.
5. Pricing & Discounting Oversight
• Ensure pricing of pre-loved goods aligns with the U-turn Pricing SOP.
• Use 90-day sales data to guide discounting decisions.
• Implement price markdowns and promotional strategies that are fair, transparent, and mission-aligned.
6. Visual Merchandising & Promotions
• Prepare and maintain promotional materials and appealing in-store displays to enhance the customer experience.
• Maintain high standards of cleanliness, hygiene, and organisation throughout the store.
7. Customer Service & Engagement
• Deliver exceptional customer service; handle complaints and escalations efficiently.
• Promote participation in the U-turn Loyalty Programme.
• Ensure the store environment is welcoming, clean, and engaging.
8.  Mission Integration & Supportive Culture
• Lead daily team devotions rooted in Jesus, fostering a spiritually enriching workplace.
• Create and maintain a supportive, therapeutic environment for individuals in the U-turn Life Change Programme.
• Collaborate with Caseworkers and Support Staff to align the store’s operations with the broader goals of the Life Change Programme.
9. Health, Safety & Security Compliance
• Enforce all relevant health, safety, and security protocols to protect staff, customers, and programme participants.
• Regularly review and update safety procedures as needed.

Experience and Skills

• Previous experience in the retail sector (essential)
• Experience as a duty manager/ assistant manager or a manager in a retail setting (desirable)
• Excellent communication skills – verbal and written
• Well-developed interpersonal skills
• Excellent organisational skills and ability to prioritise
• A collaborative team player – concerned with the team’s success as well as individual performance
• Ability to motivate, coach, and develop people. Commercial awareness

Personal attributes

• Passion for U-turn’s mission and values.
• Strong leadership with a collaborative mind-set.
• Adaptability and resilience in a dynamic, fast-paced environment.

Organisational Fit (where applicable)

• If in recovery – actively engaged in own ongoing recovery, accessing accountability support and practicing recovery behaviour
• If employed as a Professional – affiliation with professional board, continued personal development and accessing supervision
• Gospel orientation – connected to a local fellowship of believers, reading the Bible and grounded in Gospel-motivated Social Action

Next Steps

Candidates interested in this position should apply online to https://homeless.org.za/career-form You must include a CV and a letter of motivation as part of the application. The letter of motivation should be approximately 1 page in length and include information on why you would like to work at U-turn and how you fulfil the required knowledge skills set outlined above. Please note that applications without a letter of motivation will NOT be considered. IF YOU HAVE NOT HEARD FROM US WITHIN 4 WEEKS, PLEASE CONSIDER YOUR APPLICATION UNSUCCESSFUL