Summary

U-turn is a leading organisation in developing pathways out of homelessness. A Recovery Coach position has opened in U-turn’s Personal Development and Training team in the Southern Suburbs, Cape Town. He/she will report directly to the South Clinical Manager. This is a full-time, onsite position and will initially be offered as a one-year contract.

Background

U-turn is a thriving non-profit that exists to give homeless people the skills to overcome homelessness. Founded in 1997, we believe in life after homelessness. We believe that every homeless individual should have access to an effective pathway that addresses their physical, spiritual, and emotional needs so they can leave the streets and become a long-term productive member of society.

To help homeless people overcome homelessness, we operate a phased approach that includes rehabilitation from substance abuse, counseling, life-skills training, and work placement in one of our social enterprises. This allows candidates to test and apply the training they’ve received. In the process, the programme inculcates a healthy work ethic, furnishes modern job skills, and gives 18-24 months of real work experience so that individuals can graduate and be gainfully employed in the South African economy.

The programme is yielding wonderful results. Our candidates typically graduate into open market employment and show an 80% long-term success rate! We are actively working to expand the programme to more locations in Cape Town and across South Africa.

This position

The successful candidate will manage a caseload of participants on U-turn’s work-readiness programme and support their progress through its stages, working alongside social workers, occupational therapists, counsellors, worksite managers and house managers. The ideal candidate has a passion for recovery, a heart for ministry, and the ability to build supportive, accountable relationships with participants treatment.

Work-readiness program

The Work-Readiness Department forms part of U-turn’s Life Change Journey and provides work-based rehabilitation and skills development to prepare clients for entry into the open labour market and reintegration into community. Clients attend a weekly Personal Development and Training day, including group therapy, counselling and a structured curriculum, then apply their learning in the workplace. This graded process typically takes around 18 months. Recovery Coaches coordinate each client’s intervention programme and work closely with worksite managers, house managers and the wider interdisciplinary team.

Key areas of responsibility

• Manage a case load of clients enrolled on the work-readiness programme.
• Assessment of needs within relevant stage of the Life Change Programme and setting appropriate goals with the client
• Planning and implementing relevant interventions and referrals to interdisciplinary team members
• Accountability for module completions and development in recovery
• Crisis intervention, e.g. resolving conflict.
• Conduct Groups as part of the Training day schedule
• Complete required data capturing, including service instances, client notes and progress reports
• Contribute to programme development and events

Experience and skills

• Recovery Coaching qualification (Required)
• Experience working in the field of recovery from addiction (2 years minimum required)
• Well-regulated person with healthy emotional boundaries and excellent self-management skills
• Good communication skills
• Strong administrative and computer skills
• Driver’s License (Preferred)

Personal Attributes

• Passion for U-turn’s mission and values.
• Strong leadership with a collaborative mindset.
• Adaptability and resilience in a dynamic, fast-paced environment.

Organisational Fit (where applicable)

• If in recovery – actively engaged in own ongoing recovery, accessing accountability support and practicing recovery behaviour
• If employed as a Professional – affiliation with a professional board, continued personal development and accessing supervision
• Gospel orientation – connected to a local fellowship of believers, reading the Bible and grounded in Gospel-motivated Social Action

Next Steps

Candidates interested in this position should apply online to https://homeless.org.za/career-form You must include a CV and a letter of motivation as part of the application. The letter of motivation should be approximately 1 page in length and include information on why you would like to work at U-turn and how you fulfil the required knowledge skills set outlined above. Please note that applications without a letter of motivation will NOT be considered. IF YOU HAVE NOT HEARD FROM US WITHIN 4 WEEKS, PLEASE CONSIDER YOUR APPLICATION UNSUCCESSFUL

Summary

U-turn is a leading organisation in developing pathways out of homelessness. We are looking for a Thrift Store Reliever Manager to join the Retail team. This is a full-time, onsite position and will initially be offered as a one-year contract.

This position

There is an opportunity for an experienced retail professional to join the U-turn team as a Thrift Store Reliever Manager. Reporting to the Retail Area Manager, this role provides operational support across U-turn charity stores in Gauteng and requires regular travel between sites.

The successful candidate will step in to manage stores when Store Managers are unavailable, ensuring continuity in sales performance, customer service, cash and stock controls, visual merchandising, staff supervision, and compliance with operational procedures. They will also support Store Managers with training, problem-solving and day-to-day operational needs.

Alongside the retail responsibilities, the role involves managing and developing sales assistants who were formerly homeless and are participating in U-turn’s work-rehabilitation programme. The ideal candidate has strong retail leadership experience, is adaptable and organised, delivers excellent customer service, and is committed to U-turn’s Christian values and developmental approach.

Background

U-turn is a thriving non-profit that exists to equip homeless people with the skills to overcome homelessness. Founded in 1997, we believe that every homeless individual is intrinsically valuable and should have access to an effective pathway to address their physical, spiritual, and emotional needs so they can leave the streets and become a long-term productive member of society.

To help people overcome homelessness, we operate a phased approach that includes addiction rehabilitation, counselling, life-skills training and sheltered work placement in one of our social enterprises. Through this process, the programme inculcates a healthy work ethic, furnishes modern job skills and gives 18-24 months of real work experience so that individuals can be gainfully employed in the modern South African economy.

Our graduates enter the open market employment and show an above 85% long term success rate! We are actively working to expand to more locations in Cape Town, Gauteng and across South Africa

Social Enterprises

Actual work-experience largely takes place within our social enterprises. U-turn’s social enterprises comprise an extensive retail network connected to our Charity Stores as well as other companies owned by, or in partnership with, U-turn.

Key areas of responsibility

1. Relief Management & Multi-Site Support
• Travel between U-turn charity stores across Cape Town to provide relief and operational support. Manage stores in the Store Manager’s absence, ensuring continuity in sales, staff supervision, stock and cash controls, customer service, and compliance. Support Store Managers with training, problem-solving and organisational initiatives.
2.  Store Leadership & Sales Performance
   
• Manage the U-turn charity store to achieve sales targets, incorporating daily spiritual leadership through team devotions.
3. Customer Service & Engagement
• Ensure exceptional customer service, handle complaints and queries effectively, and actively promote customer participation in the U-turn loyalty programme.
4.  Cash & Stock Management
   
• Oversee cash handling, stock control, and stocktaking in accordance with established operating procedures.
5. Visual Merchandising & Promotions
• Prepare and maintain promotional materials and attractive in-store displays to enhance customer experience and drive sales.
6. Therapeutic Store Environment
• Create and maintain a supportive, therapeutic space for individuals on the U-turn Life Change programme.
7. Team Development & Supervision
   
• Provide daily management and training for store assistants and Champs, including task delegation, leave scheduling, disciplinary processes, and personal development support.
8. Health, Safety & Security Compliance
• Maintain, update, and enforce all safety and security procedures to ensure a safe environment for staff, customers, and programme participants.

Experience and Skills

• Previous experience in the retail sector (essential)
• Experience as a duty manager/ assistant manager or a manager in a retail setting (desirable)
• Excellent communication skills – verbal and written
• Well-developed interpersonal skills
• Excellent organisational skills and ability to prioritise
• A collaborative team player – concerned with the team’s success as well as individual performance
• Ability to motivate, coach, and develop people. Commercial awareness

Personal attributes

• Passion for U-turn’s mission and values.
• Strong leadership with a collaborative mind-set.
• Adaptability and resilience in a dynamic, fast-paced environment.

Organisational Fit (where applicable)

• If in recovery – actively engaged in own ongoing recovery, accessing accountability support and practicing recovery behaviour
• If employed as a Professional – affiliation with professional board, continued personal development and accessing supervision
• Gospel orientation – connected to a local fellowship of believers, reading the Bible and grounded in Gospel-motivated Social Action

Next Steps

Candidates interested in this position should apply online to https://homeless.org.za/career-form You must include a CV and a letter of motivation as part of the application. The letter of motivation should be approximately 1 page in length and include information on why you would like to work at U-turn and how you fulfil the required knowledge skills set outlined above. Please note that applications without a letter of motivation will NOT be considered. IF YOU HAVE NOT HEARD FROM US WITHIN 4 WEEKS, PLEASE CONSIDER YOUR APPLICATION UNSUCCESSFUL

Summary

U-turn is a leading organisation in developing pathways out of homelessness. We are looking for a Thrift Store Reliever Manager to join the Retail team. This is a full-time, onsite position- based at the Tygerberg Warehouse and will initially be offered as a one-year contract.

This position

There is an opportunity for an experienced retail professional to join the U-turn team as a Thrift Store Reliever Manager. Reporting to the Retail Area Manager, this role provides operational support across U-turn charity stores in Cape Town and requires regular travel between sites.

The successful candidate will step in to manage stores when Store Managers are unavailable, ensuring continuity in sales performance, customer service, cash and stock controls, visual merchandising, staff supervision, and compliance with operational procedures. They will also support Store Managers with training, problem-solving and day-to-day operational needs.

Alongside the retail responsibilities, the role involves managing and developing sales assistants who were formerly homeless and are participating in U-turn’s work-rehabilitation programme. The ideal candidate has strong retail leadership experience, is adaptable and organised, delivers excellent customer service, and is committed to U-turn’s Christian values and developmental approach.

Background

U-turn is a thriving non-profit that exists to equip homeless people with the skills to overcome homelessness. Founded in 1997, we believe that every homeless individual is intrinsically valuable and should have access to an effective pathway to address their physical, spiritual and emotional needs so they can leave the streets and become a long-term productive member of society.

To help people overcome homelessness we operate a phased approach that includes addiction rehabilitation, counselling, life-skills training and sheltered work placement in one of our social enterprises. Through this process, the programme inculcates a healthy work ethic, furnishes modern job skills and gives 18-24 months of real work experience so that individuals can be gainfully employed in the modern South African economy.

Our graduates enter the open market employment and show an above 85% long term success rate! We are actively working to expand to more locations in Cape Town and across South Africa.

Social Enterprises

Actual work-experience largely takes place within our social enterprises. U-turn’s social enterprises comprise an extensive retail network connected to our Charity Stores as well as other companies owned by, or in partnership with, U-turn.

Key areas of responsibility

1. Relief Management & Multi-Site Support
• Travel between U-turn charity stores across Cape Town to provide relief and operational support. Manage stores in the Store Manager’s absence, ensuring continuity in sales, staff supervision, stock and cash controls, customer service, and compliance. Support Store Managers with training, problem-solving and organisational initiatives.
2.  Store Leadership & Sales Performance
   
• Manage the U-turn charity store to achieve sales targets, incorporating daily spiritual leadership through team devotions.
3. Customer Service & Engagement
• Ensure exceptional customer service, handle complaints and queries effectively, and actively promote customer participation in the U-turn loyalty programme.
4.  Cash & Stock Management
   
• Oversee cash handling, stock control, and stocktaking in accordance with established operating procedures.
5. Visual Merchandising & Promotions
• Prepare and maintain promotional materials and attractive in-store displays to enhance customer experience and drive sales.
6. Therapeutic Store Environment
• Create and maintain a supportive, therapeutic space for individuals on the U-turn Life Change programme.
7. Team Development & Supervision
   
• Provide daily management and training for store assistants and Champs, including task delegation, leave scheduling, disciplinary processes, and personal development support.
8. Health, Safety & Security Compliance
• Maintain, update, and enforce all safety and security procedures to ensure a safe environment for staff, customers, and programme participants.

Experience and Skills

• Previous experience in the retail sector (essential)
• Experience as a duty manager/ assistant manager or a manager in a retail setting (desirable)
• Excellent communication skills – verbal and written
• Well-developed interpersonal skills
• Excellent organisational skills and ability to prioritise
• A collaborative team player – concerned with the team’s success as well as individual performance
• Ability to motivate, coach, and develop people. Commercial awareness

Personal attributes

• Passion for U-turn’s mission and values.
• Strong leadership with a collaborative mind-set.
• Adaptability and resilience in a dynamic, fast-paced environment.

Organisational Fit (where applicable)

• If in recovery – actively engaged in own ongoing recovery, accessing accountability support and practicing recovery behaviour
• If employed as a Professional – affiliation with professional board, continued personal development and accessing supervision
• Gospel orientation – connected to a local fellowship of believers, reading the Bible and grounded in Gospel-motivated Social Action

Next Steps

Candidates interested in this position should apply online to https://homeless.org.za/career-form You must include a CV and a letter of motivation as part of the application. The letter of motivation should be approximately 1 page in length and include information on why you would like to work at U-turn and how you fulfil the required knowledge skills set outlined above. Please note that applications without a letter of motivation will NOT be considered. IF YOU HAVE NOT HEARD FROM US WITHIN 4 WEEKS, PLEASE CONSIDER YOUR APPLICATION UNSUCCESSFUL

Summary

We are looking for an Administrator to join The Hope Exchange team in Cape Town. This is a full-time onsite position and will initially be offered as a one-year contract.

This position

The Administrator ensures the efficient day-to-day administration, reception, finance support, and operational coordination of The Hope Exchange (THE) and Geoff Burton House (GBH). The role manages resident administration, financial records, invoicing, payments, reconciliations, compliance documentation, reception services, and general office operations.

The Administrator also supports programmes, coordinates operational activities, maintains safety and security processes, manages stock and resources, and supervises support staff to ensure effective service delivery. You will report directly to the Clinical Operations Manager.

Background

U-turn is a thriving non-profit that exists to equip homeless people with the skills to overcome homelessness. Founded in 1997, we believe that every homeless individual is intrinsically valuable and should have access to an effective pathway to address their physical, spiritual and emotional needs so they can leave the streets and become a long-term productive member of society.

To help people overcome homelessness we operate a phased approach that includes addiction rehabilitation, counselling, life-skills training and sheltered work placement in one of our social enterprises. Through this process, the programme inculcates a healthy work ethic, furnishes modern job skills and gives 18-24 months of real work experience so that individuals can be gainfully employed in the modern South African economy.

Our graduates enter the open market employment and show an above 85% long term success rate! We are actively working to expand to more locations in Cape Town and across South Africa.

Service Centres

U-turn’s Service Centres provide services to people living on the streets in order to prepare them for and to support them on a journey of change. This includes providing food and clothing (and in some cases access to a shower and a bed for the night), therapeutic and development based interventions, and recovery support for those struggling with addiction. The ultimate aim of the Service Centre is to prepare individuals to participate in our work-based rehabilitation programme.

Work-readiness programme

The work-readiness programme is tasked with providing work-based rehabilitation and skills development training that prepares clients for graduation into employment and reintegration into the community. One day per week, each client attends a training day where they access group therapy delivered by an interdisciplinary team, individual counselling and input using a specially designed curriculum. This cycle of learning and application follows a graded approach and continues for as long as needed (on average 18 months). Case-managers coordinate the entire intervention programme for the clients and work in close-collaboration with the worksite managers.

Transitional Accommodation

Due to the nature of our long term interventions we run transitional accommodation in the form of group homes where clients accessing our Work-readiness program can move into when leaving homeless shelters. These homes are managed by a house-manager that along with service centre staff, works-site managers and therapeutic staff forms the client-facing team assisting the clients along the full Life Change journey.

Social Enterprises

Actual work-experience largely takes place within our social enterprises. U-turn’s social enterprises comprise an extensive retail network connected to our Charity Stores as well as other companies owned by, or in partnership with, U-turn.

Key areas of responsibility

1. Geoff Burton House (GBH)
   
• To facilitate the GBH application process in collaboration with GBH staff and in accordance with agreed on standards.
• Enter new residents on Sage
• Monthly invoicing on Sage
• Accept and receipt payments
• Allocate payments on Sage and Banking recon
2.  General Administration
   
• To deal with all donations-in-kind in accordance with the processes and standards set
• Supervise the general worker and the security
3. Reception Duties
• Handle all incoming calls and direct calls to relevant department
• Welcome and direct visitors ( together with security)
• Manage the email address
4. Office Duties
   
• Order staff refreshments, cleaning material, stationery
• Prepare requisitions to be signed off by line manager
• Capture all eft payments received on the banking recon (GBH & Donations)
5. Financial Assistance
• Collating and producing requisitions for payments to be made
• Managing and processing of petty cash
• Managing receipts and recognising them against contacts
• Completing and matching tenants payment and invoices, for up-to-date tenant statements
• Invoicing for the Car Wash

Experience and Skills

• Education: Matric certificate
• Relevant qualification in Administration, Office Management, Finance, or related field.
• Experience: Minimum 1 year administrative experience.
• Certifications: First Aid Certificate will be an added advantage.
• Skills: – Attention to detail
• Time management
• Problem-solving ability
• Administrative efficiency
• Accountability and reliability
• Teamwork and collaboration
• Professional communication
• Initiative and adaptability

Personal attributes

• Passion for U-turn’s mission and values.
• Strong leadership with a collaborative mind-set.
• Adaptability and resilience in a dynamic, fast-paced environment.

Organisational Fit (where applicable)

• If in recovery – actively engaged in own ongoing recovery, accessing accountability support and practicing recovery behaviour
• If employed as a Professional – affiliation with professional board, continued personal development and accessing supervision
• Gospel orientation – connected to a local fellowship of believers, reading the Bible and grounded in Gospel-motivated Social Action

Next Steps

Candidates interested in this position should apply online to https://homeless.org.za/career-form You must include a CV and a letter of motivation as part of the application. The letter of motivation should be approximately 1 page in length and include information on why you would like to work at U-turn and how you fulfil the required knowledge skills set outlined above. Please note that applications without a letter of motivation will NOT be considered. IF YOU HAVE NOT HEARD FROM US WITHIN 4 WEEKS, PLEASE CONSIDER YOUR APPLICATION UNSUCCESSFUL

Summary

U-turn is a leading organisation in developing pathways out of homelessness. We are looking for a Thrift Store Manager to join the Retail team. This is a full-time, onsite position and will initially be offered as a one-year contract.

This position

There is an opportunity for a person with strong retail skills and experience to join the U-turn team. Thus allowing them to apply their professional retail skills in a development setting. Reporting directly to the Retail Area Manager, the candidate will apply their retail skills to run our Thrift Store in Woodstock to grow sales and profitability. At the same time, the person will be managing a team of sales assistants who were formerly homeless and are currently on the U-turn work-rehabilitation programme. The ideal candidate is happy to work in an organization with strong Christian motivations, displays a passion to see people grow (i.e. to work developmentally) and is excellent at customer service.

Background

U-turn is a thriving non-profit that exists to equip homeless people with the skills to overcome homelessness. Founded in 1997, we believe that every homeless individual is intrinsically valuable and should have access to an effective pathway to address their physical, spiritual and emotional needs so they can leave the streets and become a long-term productive member of society.

To help people overcome homelessness we operate a phased approach that includes addiction rehabilitation, counselling, life-skills training and sheltered work placement in one of our social enterprises. Through this process, the programme inculcates a healthy work ethic, furnishes modern job skills and gives 18-24 months of real work experience so that individuals can be gainfully employed in the modern South African economy.

Our graduates enter the open market employment and show an above 85% long term success rate! We are actively working to expand to more locations in Cape Town and across South Africa.

Social Enterprises

Actual work-experience largely takes place within our social enterprises. U-turn’s social enterprises comprise an extensive retail network connected to our Charity Stores as well as other companies owned by, or in partnership with, U-turn.

Key areas of responsibility

1. Operational Management
• Ensure all daily, weekly, and monthly operational tasks are completed and recorded using the Google Checklist, with full accountability.
• Key operational focus areas include:
• Oversee cash handling in accordance with established operating procedures.
• Daily review and management of Facebook ads: loading new ads, maintaining campaigns, and engaging with customers.
• Ensure DIK forms are updated and completed daily.
• Update turnovers and timesheets daily.
• Address items on the To-Do list promptly and efficiently.
2.  Staff Management & Team Developmemt
• Directly manage U-turn Champions under the guidance of the Retail Area Manager, Support Staff, and Development Team.
• Provide daily oversight, coaching, and support to ensure high performance.
• Handle HR-related matters, including: leave approvals
• Disciplinary processes in collaboration with the Area Manager and Caseworker, Payslip and payroll coordination
• Submit weekly feedback reports to the Caseworker.
• Maintain running notes on each Champion’s behaviour and development.
3. Store Leadership & Sales Performance
• Manage the U-turn Charity Store to achieve or exceed sales targets.
• Ensure alignment with sales goals while maintaining the organisation’s values
4.  Stock & Inventory Management
• Ensure optimal stock levels are maintained.
• Keep transfer verification sheets up to date.
• Review weekly counts, on-hand figures, and sales data for accuracy and relevance. Complete monthly stocktakes to reconcile with POS data.
• Monitor shrinkage and implement effective loss prevention measures.
5. Pricing & Discounting Oversight
• Ensure pricing of pre-loved goods aligns with the U-turn Pricing SOP.
• Use 90-day sales data to guide discounting decisions.
• Implement price markdowns and promotional strategies that are fair, transparent, and mission-aligned.
6. Visual Merchandising & Promotions
• Prepare and maintain promotional materials and appealing in-store displays to enhance the customer experience.
• Maintain high standards of cleanliness, hygiene, and organisation throughout the store.
7. Customer Service & Engagement
• Deliver exceptional customer service; handle complaints and escalations efficiently.
• Promote participation in the U-turn Loyalty Programme.
• Ensure the store environment is welcoming, clean, and engaging.
8.  Mission Integration & Supportive Culture
• Lead daily team devotions rooted in Jesus, fostering a spiritually enriching workplace.
• Create and maintain a supportive, therapeutic environment for individuals in the U-turn Life Change Programme.
• Collaborate with Caseworkers and Support Staff to align the store’s operations with the broader goals of the Life Change Programme.
9. Health, Safety & Security Compliance
• Enforce all relevant health, safety, and security protocols to protect staff, customers, and programme participants.
• Regularly review and update safety procedures as needed.

Experience and Skills

• Previous experience in the retail sector (essential)
• Experience as a duty manager/ assistant manager or a manager in a retail setting (desirable)
• Excellent communication skills – verbal and written
• Well-developed interpersonal skills
• Excellent organisational skills and ability to prioritise
• A collaborative team player – concerned with the team’s success as well as individual performance
• Ability to motivate, coach, and develop people. Commercial awareness

Personal attributes

• Passion for U-turn’s mission and values.
• Strong leadership with a collaborative mind-set.
• Adaptability and resilience in a dynamic, fast-paced environment.

Organisational Fit (where applicable)

• If in recovery – actively engaged in own ongoing recovery, accessing accountability support and practicing recovery behaviour
• If employed as a Professional – affiliation with professional board, continued personal development and accessing supervision
• Gospel orientation – connected to a local fellowship of believers, reading the Bible and grounded in Gospel-motivated Social Action

Next Steps

Candidates interested in this position should apply online to https://homeless.org.za/career-form You must include a CV and a letter of motivation as part of the application. The letter of motivation should be approximately 1 page in length and include information on why you would like to work at U-turn and how you fulfil the required knowledge skills set outlined above. Please note that applications without a letter of motivation will NOT be considered. IF YOU HAVE NOT HEARD FROM US WITHIN 4 WEEKS, PLEASE CONSIDER YOUR APPLICATION UNSUCCESSFUL

Summary

U-turn is a leading organisation in developing pathways out of homelessness. We are looking for a Thrift Store Manager to join the Retail team. This is a full-time, onsite position and will initially be offered as a one-year contract.

This position

There is an opportunity for a person with strong retail skills and experience to join the U-turn team. Thus allowing them to apply their professional retail skills in a development setting. Reporting directly to the Retail Area Manager, the candidate will apply their retail skills to run our Thrift Store in Durbanville to grow sales and profitability. At the same time, the person will be managing a team of sales assistants who were formerly homeless and are currently on the U-turn work-rehabilitation programme. The ideal candidate is happy to work in an organization with strong Christian motivations, displays a passion to see people grow (i.e. to work developmentally) and is excellent at customer service.

Background

U-turn is a thriving non-profit that exists to equip homeless people with the skills to overcome homelessness. Founded in 1997, we believe that every homeless individual is intrinsically valuable and should have access to an effective pathway to address their physical, spiritual and emotional needs so they can leave the streets and become a long-term productive member of society.

To help people overcome homelessness we operate a phased approach that includes addiction rehabilitation, counselling, life-skills training and sheltered work placement in one of our social enterprises. Through this process, the programme inculcates a healthy work ethic, furnishes modern job skills and gives 18-24 months of real work experience so that individuals can be gainfully employed in the modern South African economy.

Our graduates enter the open market employment and show an above 85% long term success rate! We are actively working to expand to more locations in Cape Town and across South Africa.

Social Enterprises

Actual work-experience largely takes place within our social enterprises. U-turn’s social enterprises comprise an extensive retail network connected to our Charity Stores as well as other companies owned by, or in partnership with, U-turn.

Key areas of responsibility

1. Operational Management
• Ensure all daily, weekly, and monthly operational tasks are completed and recorded using the Google Checklist, with full accountability.
• Key operational focus areas include:
• Oversee cash handling in accordance with established operating procedures.
• Daily review and management of Facebook ads: loading new ads, maintaining campaigns, and engaging with customers.
• Ensure DIK forms are updated and completed daily.
• Update turnovers and timesheets daily.
• Address items on the To-Do list promptly and efficiently.
2.  Staff Management & Team Developmemt
• Directly manage U-turn Champions under the guidance of the Retail Area Manager, Support Staff, and Development Team.
• Provide daily oversight, coaching, and support to ensure high performance.
• Handle HR-related matters, including: leave approvals
• Disciplinary processes in collaboration with the Area Manager and Caseworker, Payslip and payroll coordination
• Submit weekly feedback reports to the Caseworker.
• Maintain running notes on each Champion’s behaviour and development.
3. Store Leadership & Sales Performance
• Manage the U-turn Charity Store to achieve or exceed sales targets.
• Ensure alignment with sales goals while maintaining the organisation’s values
4.  Stock & Inventory Management
• Ensure optimal stock levels are maintained.
• Keep transfer verification sheets up to date.
• Review weekly counts, on-hand figures, and sales data for accuracy and relevance. Complete monthly stocktakes to reconcile with POS data.
• Monitor shrinkage and implement effective loss prevention measures.
5. Pricing & Discounting Oversight
• Ensure pricing of pre-loved goods aligns with the U-turn Pricing SOP.
• Use 90-day sales data to guide discounting decisions.
• Implement price markdowns and promotional strategies that are fair, transparent, and mission-aligned.
6. Visual Merchandising & Promotions
• Prepare and maintain promotional materials and appealing in-store displays to enhance the customer experience.
• Maintain high standards of cleanliness, hygiene, and organisation throughout the store.
7. Customer Service & Engagement
• Deliver exceptional customer service; handle complaints and escalations efficiently.
• Promote participation in the U-turn Loyalty Programme.
• Ensure the store environment is welcoming, clean, and engaging.
8.  Mission Integration & Supportive Culture
• Lead daily team devotions rooted in Jesus, fostering a spiritually enriching workplace.
• Create and maintain a supportive, therapeutic environment for individuals in the U-turn Life Change Programme.
• Collaborate with Caseworkers and Support Staff to align the store’s operations with the broader goals of the Life Change Programme.
9. Health, Safety & Security Compliance
• Enforce all relevant health, safety, and security protocols to protect staff, customers, and programme participants.
• Regularly review and update safety procedures as needed.

Experience and Skills

1. Previous experience in the retail sector (essential)
2. Experience as a duty manager/ assistant manager or a manager in a retail setting (desirable)
3. Excellent communication skills – verbal and written
4. Well-developed interpersonal skills
5. Excellent organisational skills and ability to prioritise
6. A collaborative team player – concerned with the team’s success as well as individual performance
7. Ability to motivate, coach, and develop people. Commercial awareness

Personal attributes

• Passion for U-turn’s mission and values.
• Strong leadership with a collaborative mind-set.
• Adaptability and resilience in a dynamic, fast-paced environment.

Organisational Fit (where applicable)

• If in recovery – actively engaged in own ongoing recovery, accessing accountability support and practicing recovery behaviour
• If employed as a Professional – affiliation with professional board, continued personal development and accessing supervision
• Gospel orientation – connected to a local fellowship of believers, reading the Bible and grounded in Gospel-motivated Social Action

Next Steps

Candidates interested in this position should apply online to https://homeless.org.za/career-form You must include a CV and a letter of motivation as part of the application. The letter of motivation should be approximately 1 page in length and include information on why you would like to work at U-turn and how you fulfil the required knowledge skills set outlined above. Please note that applications without a letter of motivation will NOT be considered. IF YOU HAVE NOT HEARD FROM US WITHIN 4 WEEKS, PLEASE CONSIDER YOUR APPLICATION UNSUCCESSFUL

Background

U-turn is a thriving non-profit that exists to give homeless people the skills to overcome homelessness. Founded in 1997, we believe in life after homelessness. We believe that every homeless individual should have access to an effective pathway that addresses their physical, spiritual, and emotional needs so they can leave the streets and become a long-term productive member of society.

To help homeless people overcome homelessness we operate a phased approach that includes rehabilitation from substance abuse, counseling, life-skills training, and work placement in one of our social enterprises. This allows candidates to test and apply the training they’ve received. In the process, the programme inculcates a healthy work ethic, furnishes modern job skills, and gives 18-24 months of real work experience so that individuals can graduate and be gainfully employed in the modern South African economy.

The programme is yielding wonderful results. Our candidates typically graduate into open market employment and show an 83% long term success rate! We are actively working to expand the programme to more locations in Cape Town and across South Africa.

This position

The Operations & Partnership Coordinator serves as second-in-charge (2iC) for the Gauteng Branch. The primary purpose of this role is to provide comprehensive operational leadership, managing the daily execution of HR, financial, administrative, and logistical systems. Additionally the incumbent acts as a key public-facing representative for the region, managing donor compliance, cultivating strategic partnerships, and engaging with mainstream media to support regional growth and sustainability. The ideal candidate is happy to work in an organization with a strong Christian foundation, highly organized, adaptable, and passionate about expanding developmental responses to reduce homelessness in JHB.

Key areas of responsibility

• Operational leadership: Act as second-in-charge, support the Branch Manager in planning, decision-making, and staff oversight and deputise when required.
• Human resources management: Oversee recruitment, onboarding, performance tracking, staff welfare, and adherence to U-turn’s HR policies for staff in the Gauteng branch.
• Office finance & administration: Manage the Gauteng office budget and support the department, petty cash for other departments in Gauteng, including expense tracking, and reconciliation in coordination with the U-turn Finance Department.
• Donor relations and fundraising: Cultivate relationships with potential funders for U-turn’s work in Gauteng including corporate partners and high net worth individuals. Prepare business plans and draft proposals where required in partnership with Gauteng Regional Manager.
• Donor reporting and compliance: Coordinate completion of reporting for donors including monthly and quarterly reporting, and ensure compliance with donor requirements.
• Supply & facilities management: Ensure the timely procurement and maintenance of office supplies, equipment, and facilities for Gauteng operations. This includes oversight and management of the storage unit.
• Partnership development: Identify and nurture strategic partnerships with NGOs, government agencies, and community groups to expand U-turn’s reach and resources in Gauteng.
• Logistics and support: Plan and support fleet logistics and operations for the various departments.
• Systems & continuous improvement: Use and enhance existing planning, record-keeping, and project-management systems to drive efficiency and quality across all areas of responsibility.

Experience and skills

• A relevant business qualification/degree.
• Previous experience working in an NPO.
• Previous experience working in HR, finance and administrative support.
• Financial qualification or certification (desirable).
• Experience working with government funders such as DSD (desirable).
• Strong IT proficiency, proficient in working on excel and able to work with google work space.
• The ability to learn and navigate financial software.
• Drivers licence

Personal Attributes

• Integrity & Discretion: Upholds confidentiality, exercises good judgment, and models U-turn’s values in all interactions
• Organizational Excellence: Highly organized, detail-oriented, and able to manage multiple priorities under tight deadlines
• Communication & Interpersonal Skills: Clear, professional communicator with strong relationship-building ability across staff, donors, and government partners
• Proactivity & Initiative: Anticipates needs, identifies process improvements, and drives tasks to completion with minimal supervision
• Adaptability & Resilience: Comfortable in a fast-paced, mission-driven environment and able to pivot in response to changing priorities
• Team Leadership & Collaboration: Supports colleagues, fosters a positive team culture, and steps into leadership when needed
• Empathy & Cultural Sensitivity: Demonstrates compassion for people experiencing homelessness and respect for diverse backgrounds

Next Steps

Candidates interested in this position should apply online to https://homeless.org.za/career-form You must include a CV and a letter of motivation as part of the application. The letter of motivation should be approximately 1 page in length and include information on why you would like to work at U-turn and how you fulfil the required knowledge skills set outlined above. Please note that applications without a letter of motivation will NOT be considered. IF YOU HAVE NOT HEARD FROM US WITHIN 4 WEEKS, PLEASE CONSIDER YOUR APPLICATION UNSUCCESSFUL

Summary

U-turn is a leading organisation in developing pathways out of homelessness. We are looking for a Thrift Store Manager to join the Retail team. This is a full-time, onsite position and will initially be offered as a one-year contract.

This position

There is an opportunity for a person with strong retail skills and experience to join the U-turn team. Thus allowing them to apply their professional retail skills in a development setting. Reporting directly to the Retail Area Manager, the candidate will apply their retail skills to run our, Thrift Store in Canal Walk to grow sales and profitability. At the same time, the person will be managing a team of sales assistants who were formerly homeless and are currently on the U-turn work-rehabilitation programme.

The ideal candidate is happy to work in an organization with strong Christian motivations, displays a passion to see people grow (i.e. to work developmentally) and is excellent at customer service.

Background

U-turn is a thriving non-profit that exists to equip homeless people with the skills to overcome homelessness. Founded in 1997, we believe that every homeless individual is intrinsically valuable and should have access to an effective pathway to address their physical, spiritual and emotional needs so they can leave the streets and become a long-term productive member of society.

To help people overcome homelessness we operate a phased approach that includes addiction rehabilitation, counselling, life-skills training and sheltered work placement in one of our social enterprises. Through this process, the programme inculcates a healthy work ethic, furnishes modern job skills and gives 18-24 months of real work experience so that individuals can be gainfully employed in the modern South African economy.

Our graduates enter the open market employment and show an above 85% long term success rate! We are actively working to expand to more locations in Cape Town and across South Africa.

Social Enterprises

Actual work-experience largely takes place within our social enterprises. U-turn’s social enterprises comprise an extensive retail network connected to our Charity Stores as well as other companies owned by, or in partnership with, U-turn.

Key areas of responsibility

1. Operational Management
• Ensure all daily, weekly, and monthly operational tasks are completed and recorded using the Google Checklist, with full accountability.
• Key operational focus areas include:
• Oversee cash handling in accordance with established operating procedures.
• Daily review and management of Facebook ads: loading new ads, maintaining campaigns, and engaging with customers.
• Ensure DIK forms are updated and completed daily.
• Update turnovers and timesheets daily.
• Address items on the To-Do list promptly and efficiently.
2.  Staff Management & Team Developmemt
• Directly manage U-turn Champions under the guidance of the Retail Area Manager, Support Staff, and Development Team.
• Provide daily oversight, coaching, and support to ensure high performance.
• Handle HR-related matters, including: leave approvals
• Disciplinary processes in collaboration with the Area Manager and Caseworker, Payslip and payroll coordination
• Submit weekly feedback reports to the Caseworker.
• Maintain running notes on each Champion’s behaviour and development.
3. Store Leadership & Sales Performance
• Manage the U-turn Charity Store to achieve or exceed sales targets.
• Ensure alignment with sales goals while maintaining the organisation’s values
4.  Stock & Inventory Management
• Ensure optimal stock levels are maintained.
• Keep transfer verification sheets up to date.
• Review weekly counts, on-hand figures, and sales data for accuracy and relevance. Complete monthly stocktakes to reconcile with POS data.
• Monitor shrinkage and implement effective loss prevention measures.
5. Pricing & Discounting Oversight
• Ensure pricing of pre-loved goods aligns with the U-turn Pricing SOP.
• Use 90-day sales data to guide discounting decisions.
• Implement price markdowns and promotional strategies that are fair, transparent, and mission-aligned.
6. Visual Merchandising & Promotions
• Prepare and maintain promotional materials and appealing in-store displays to enhance the customer experience.
• Maintain high standards of cleanliness, hygiene, and organisation throughout the store.
7. Customer Service & Engagement
• Deliver exceptional customer service; handle complaints and escalations efficiently.
• Promote participation in the U-turn Loyalty Programme.
• Ensure the store environment is welcoming, clean, and engaging.
8.  Mission Integration & Supportive Culture
• Lead daily team devotions rooted in Jesus, fostering a spiritually enriching workplace.
• Create and maintain a supportive, therapeutic environment for individuals in the U-turn Life Change Programme.
• Collaborate with Caseworkers and Support Staff to align the store’s operations with the broader goals of the Life Change Programme.
9. Health, Safety & Security Compliance
• Enforce all relevant health, safety, and security protocols to protect staff, customers, and programme participants.
• Regularly review and update safety procedures as needed.

Experience and Skills

• Previous experience in the retail sector (essential)
• Experience as a duty manager/ assistant manager or a manager in a retail setting (desirable)
• Excellent communication skills – verbal and written
• Well-developed interpersonal skills
• Excellent organisational skills and ability to prioritise
• A collaborative team player – concerned with the team’s success as well as individual performance
• Ability to motivate, coach, and develop people. Commercial awareness

Personal attributes

• Passion for U-turn’s mission and values.
• Strong leadership with a collaborative mind-set.
• Adaptability and resilience in a dynamic, fast-paced environment.

Organisational Fit (where applicable)

• If in recovery – actively engaged in own ongoing recovery, accessing accountability support and practicing recovery behaviour
• If employed as a Professional – affiliation with professional board, continued personal development and accessing supervision
• Gospel orientation – connected to a local fellowship of believers, reading the Bible and grounded in Gospel-motivated Social Action

Next Steps

Candidates interested in this position should apply online to https://homeless.org.za/career-form You must include a CV and a letter of motivation as part of the application. The letter of motivation should be approximately 1 page in length and include information on why you would like to work at U-turn and how you fulfil the required knowledge skills set outlined above. Please note that applications without a letter of motivation will NOT be considered. IF YOU HAVE NOT HEARD FROM US WITHIN 4 WEEKS, PLEASE CONSIDER YOUR APPLICATION UNSUCCESSFUL